Elizabeth Cathel Cassedy

3127 McGee St apt 1N, Kansas City, MO 64111

(816) 437-9819
elizabeth.cassedy@yahoo.com

Outstanding Customer Service representative - looking for customer

base to represent
Professional Experience

ASURION Kansas City, MO 04/2008-07/2010

Customer Service Representative
*
Perform customer service work within a large call-center environment
*
Establish customer satisfaction by assisting with the replacement of
wireless
device within program guidelines
Celebrity China and Crystal Lenexa, Kansas 08/2007-04/2008
Collection Specialist
*
Responsible for ensuring that the correct information was gathered
to ensure the proper processing of applications for credit
*
Utilized computer software designed specifically for the company to
maintain sales record to ensure proper credit was given to sales
representative
*
Monitored information to ensure the proper and adequate staffing of
outside sales events for the company
*
Maintained current records recording account reconciliation was a
customer had fallen into errors on their account to ensure both
timely payments and continued good customer service.
Ladies Auxiliary Kansas City, MO 05/2006-07/2008
Administrative Assistant
*
 Responsible for maintaining records for up to eleven ongoing
programs at one time with the umbrella of the Ladies Auxiliary.
*
Prepared monthly and yearly status reports on the programs for
presentation to the Board of Directors at annual convention.
*
Made presentations through outbound and inbound telephone calls.
*
Hosted seminars at work sites to introduce software specially
designed for that company.
C2C Resources Kansas City, MO 12/2005-04/2006
Sales Associate
*
Responsible for outbound sales calls regarding the services of C2C
as a Business to Business collection agency. explaining the service
to both small and large business owners, both in city area and rural
areas.
*
Kept accurate records of ongoing results of efforts, using company
based software.
*
Effectively handled customers interaction, evaluated inquires and
provided customer service as needed.
The Loan Shop Kansas City, MO 05/2005-10/2005
Customer Care Representative
*
Processed the awarding of loans upon the filing of an application in
an on-line setting
*
Performed duties of Collection Department Admin, ensuring the
correct collection of needed information on accounts both in default
and ongoing in the collection process.
*
Resolved customer service issues regarding the granting of
extensions and payment requirements.
First National Bankcard Kansas City, MO 06/2001 - 05/2005 Office
Representative
*
Made outgoing calls to perspective customers regarding the services
of the company and the benefits of accepting credit cards as a method
of payment/
*
 Supervised a team of 10 associates in a call-center environment to
produce a degree of sales leads and potential client base for the
company.
*
Processed applications for the equipment needed for the processing
procedure and answered questions from customers regarding that
equipment
Summary of Qualifications
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Strong focus on providing superior customer service to clients
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Outstanding communicator, able to relate to all types of
personalities
*
Talent for managing multiple accounts in high-volume atmosphere
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Efficiently troubleshoot and resolve problems quickly and
responsibly
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Highly organized, with follow- thru and closing skills
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Work well independently within team environment, dependable and
loyal
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