DAVID CHAMBERS

4533 Mitchell's Meadow Lane, Ellenwood, GA 30294

770-507-8267
dc889b60@westpost.net
QUALIFICATIONS
Over 27 years as a dedicated customer service/management professional. Possess e
ffective skills in managing, staff training, analyzing and development. Proficie
nt in data processing and accounting processes. Willing to demonstrate strong wr
itten and oral communication skills. Able to make sound business decisions indep
endently.
Also proficient:
* Nortel DMS 100, 250 and 500
* Ericsson AXE-10
* Siemens ESWD
* Nokia
* ALCATEL DXC 3/1 and 1/0
* Lucent 5ESS Switch
* Push to Talk
* Unix/Sun Equipment
* UMTS/ GPRS/EDGE
* Lucent 5ESS Switch
* Mobile Devices
* Remedy
* CTS Ticketing System
* RCATS
* CDR LIVE
* ACCESS7 / INET Traces
* NT
* Internet Technologies
* Frame Reply
* TCP/IP
* Network Security
* Modems
* MMS Processes
* WireShark Traces

1/09 to Present AT&T NSS Business/Enterprise

Sr. Network Control Engineer
* NSS Operations resource for all Enterprise Business Customers/Services and sin
gle subscriber issues. Project manager that manages White House (Homeland securi
ty, Wal-mart, FedEx, & UPS to name a few and resolves Pre & post sales issues on
the Core Network. Evaluate Core, Device & Radio Access, 3gPPP International sta
ndards when failures are discovered for Enterprise/Customer customer products. P
repares & assists technical presentations & briefing for the Enterprise/ Custome
rs as requested. Specifically, but not limited to, RCAs, MOP evaluations and GAM
reviews. Manages technical relationships with internal organizations (Enterpris
e Solutions, Mobility Engineering, System Engineers, and other Mobility Operatio
ns teams), Vendors and Enterprise customers. Makes recommendations and implement
s solutions when appropriate to improve systems engineering processes and the qu
ality of service to our customers. Participates 360 Process calls. Articulates t
he technical issues to senior management & Enterprise Customers and Service User
s on all levels of Management. Responsible for identifying, developing & impleme
nting the national standards to support Enterprise Customers and Services end to
end experience on 2.5G & 3G Data (GPRS) Networks. Additional duties: On site En
terprise Customer visits both at our facilities and theirs. Support the integrat
ion of custom Enterprise devices in presales activities.
11/06 to 1/09 AT&T Wireless Mobility
Network Control Engineer
* Troubleshooting the following areas: T1/T3/Frame Relay/ATM/BGP/OSPF/Ethernet/N
ortel and Cisco routers/IP networking and underlying protocols, UDP, SMS, SS7, V
oice Tones, WAP, GPRS, Express Mail, MMS, Nokia Open wave, voicemail, voice dial
ing, General RF issues, cell phone graphics and games, Call routing translations
, Voice Services and features. Knowledge of unified messaging interfaces and del
ivery mechanisms (TCP/IP, Voice Recognition, etc.) Understanding of handset rela
ted issues pertinent to delivery of data and voice services. Act as support for
AT&T voice and data initiatives, product and service offerings. Work with Custom
er Care Technical Support, Enterprise Administrators, 3rd party vendors and as n
eeded ECC, NOCs & other LECs to resolve customer data and voice issues, features
and 911 issues. I am also able to work positively in a high paced, teamwork ori
ented environment.
6/06 to 10/06 Cingular Wireless S.E. Regional Network Operation Center (NOC)
Senior Support Engineer
* Able to perform multiple functions while operating in a highly visible mainten
ance capacity 24x7
* Primary functions include fault management, recognizing and responding to netw
ork problems, performing triage, analysis and maintenance on the Network, while
working in a coordinated effort with internal and external groups such as Field,
MSC & Data Operations, Engineering, and Vendor Technical Support Teams.
* Responsible for communicating and coordinating maintenance activities with the
Field, MSC, National Node and Data Operation teams via dispatch using the Remed
y Action Management System.
* Track, resolve and report on Network Incidents
3/03 to 6/06 BellSouth Long Distance S
ervice Delivery Order Specialist
* Responsible for coordinating, tracking and managing the provisioning and insta
llation of complex
voice and data services across multiple networks.
* Single point of contact for all customers and account teams, providing formal
status and reports to the customer and account teams during the installation lif
e cycle. Perform required escalations up to and including Senior Manager Level w
ith all vendors. Negotiates installation schedule with customer and vendors. Coo
rdinate test and turn-up of service with customer and installation groups.
10/98 to 4/02 MCI WORLDCOM Technical Specialist / Promoted To Project Manager
* Managed a project called UAT, where we combined the MCI operating system into
the WorldCom operating system. The project managed the processing of circuit in
stallation and within 6 months there was increase in revenue of 25%.
* Personally coordinated a new service order processing procedure with all local
Telephone Companies & Vendors, which raised our southeastern center's quota fro
m 65% to 93% in 12 months.
* Acted as front line technical support to all of our newest customers. Respons
ible for the negotiation of all new products and services as needed by customers
. Additionally, as a result of various problem resolution issues I have been ab
le to make major and significant changes to "Process Improvement".
* Overall, during the 2 years I worked as a Technical Specialist and Project Man
ager, I brought revenues to new levels, in fact my contribution to the departmen
t was in excess of $20.8 million dollars.
4/98 to 10/98 SPRINT, Service Management Center National Account Customer Suppor
t Manager
* Provided quality support to all customers on high-level technical issues. I c
onsistently surpassed my daily quotas. The average from each day was above 15%
of any other Technician(s).
* Worked as single point of contact in a 24x7 service center. Answered incoming
calls. Opened and when required, escalated the status of customer's trouble ti
ckets.
* I surpassed my quota for the day by resolving 90% of all my trouble tickets.
That was one of the highest resolution quotas in my department's history.
Provided service and product info, trouble-management, and also resolved custome
r impairments. Recognized for ability to drive issues to complete resolution on
both chronic and trending issues
EDUCATION
BUSINESS ADMINISTRATION PROGRAM - 1979-1980
Buffalo State College, New York
BUSINESS ADMINISTRATION PROGRAM - 1980-1982
Mercy College of New York, New York