Linda Sunshine

Phoenix AZ 85028
602-494-7055 res - 602-617-5037 cell - ls8c1b5a@westpost.net
Career Summary
In upper management interfaced with operation management, executives and staff.
Performed financial duties in accounting, purchasing, payroll, cost analysis an
d forecasts analysis. Instructor, trainer for employees and wrote procedure man
uals. Reliable customer service to internal and external customers. Effectiv
ely handle and resolve escalated issues. Performing sales in a structured envir
onment. Able to manage workflow, attention to detail, processing work accurat
ely and prioritize. Excellent written and verbal skills. Organized, concise, l
eadership qualities and tenacious on completing a project on time, accurately.
Experience
JP Morgan Chase & Company
Chase Finance LLC - Home Lending Dec 2009 to present
Chaseworks Associate - Homeowner Relief Project Assistant (temp) - Consumer Dire
ct
Triage quality assurance monitoring of Customer Service Representative in Amher
st and Manila. Ensure that all customer and bank guidelines are followed as the
y relate to operations, procedures and general practices. Monitor customer serv
ice representative to verify they adhere to reading required disclosures verbati
m that pertained to each customer needs. Determine if customers are transferred
to the proper departments. Information and phone numbers provided to customer
are correct. Observe customer service representatives are courteous, polite and
efficient.
Participated in daily call monitoring meeting with management, supervisors, coac
hes and quality department and Sykes management to evaluate customer representat
ive presentations and adherence to script. Objective is maintain a high level o
f external customer service to customers calling and external customer who after
the call go to a local branch.
Evaluate calls recording information on a scorecard. Enter data in to Excel cre
ating a comprehensive report that is distributed to management Provided sugges
tions, with documentation, to implement new disclosures, revise existing disclo
sures and improve dialog scripts. Information obtained from representative is c
ompiled to generate reports. The information is evaluated and provides a proje
ction to future growth and needs Assist with some of these reports entering da
ta in Excel.
Several projects I worked on with management were RSAM. Assign and submit data
to Mortgage Consultants. Leads generated by customer service representative th
at are not leads that were distributed to mortgage consultants. In LMS, retriev
e customer and related information enter into Excel and distribute to proper ind
ividuals. Update daily e-mail reports by entering into numerous Excel Programs a
nd distribute.
Wynn Realty Group July 2007 to Dec 2009
REALTOR
Marketing, research, verify, maintaining daily contact with clients and review t
he multiple listings of properties available to locate the homes that meet each
clients individual needs, locations and price range. With each satisfied clien
t there is a potential that they will require your services in the future, provi
de you with referrals that would create a network of future business. Listed pr
operties, advertised, held open houses, scheduled appointments with sellers, res
earched, wrote and negotiated contracts, performed all legal paper work and requ
ired documentation until the successful close of escrow.
Outland Properties Jan 2006 - July 2007
REALTOR
Same as above.
AZ State of Mind Feb 2005 - Jan 2006
REALTOR
Same as above.
ReNewal Education Feb 2000 - Dec 2000
Instructor
Approved by Arizona Department of Real Estate to teach renewal education classes
.
RE/MAX Dec 1998 - Feb 2005
REALTOR
Same as above.
ERA Encore June 1994 - Dec 1998
REALTOR
Same as above.
Product Design - Manager
Chemical Research - Quality Control Inspector
Peerless Metal - A/R A/P, Payroll Purchasing
ProngerSmith Clinic - Billing and Posting,
Dr Snyder - Receptionist
Education
Phoenix Insurance and Securities School
Pecos Community College
Graduate of REALTOR Institute
Scottsdale School of Real Estate
Waldron School of Floral Design
Software Expertise
Excel, Windows, Microsoft, LMS, Internet, Intranet, Earthlink, ARMLS, Zip Form,
Custom software programs, calculators, computers, photocopy machines, fax, rel
ated office equipment and phone systems.
Licenses
Real Estate License
Life, Health and Accident Insurance License