2834 Whitewood St.

Ann Arbor, MI 48104

734.929.4798 (H)
425.466.1312 (C)
PROFESSIONAL EXPERIENCE
Computerized Litigation Support, Ann Arbor, MI
CEO - 6/03 to Present
Legal Process Consultant
*Provide consulting services to corporate legal departments, law firms, governme
ntal and educational organizations to assist them in the design, development and
implementation of electronic discovery, litigation support, information technol
ogy programs, etc. *Collaborative development of program design specifications,
review platform and output business requirements; created process flow and litig
ation management methodologies; researched data retention management issues; sec
urity and policy issues relative to the transmission manipulation, and productio
n of electronic data with a specific focus on metadata. *Strategic management of
the business customer, IT and contingency personnel to successfully achieve the
development, launch and implementation of an e-Discovery solution. *Provided pa
ralegal, electronic discovery management, including litigation support services
to law firms and corporations identified but not limited to as follows: *Ford Mo
tor Company, Dearborn, MI - Developed an e-Discovery program for Multinational p
roduct liability, pattern litigation, managed budget in access of $1 million; *G
eneral Motors, Detroit MI - electronic discovery and vendor management of multi-
million dollar FTC, SEC information and discovery requests; *Honigman, Miller, S
chwartz & Cohen, Detroit, MI - Provided paralegal and electronic discovery suppo
rt for antitrust litigation, FTC 2nd request and SEC investigations, etc. *Manag
ed the daily supervision of upwards to seventy-five paralegals, legal counsel, g
overnmental agencies, and support staff.
Electronic Evidence Discovery, Kirkland, WA
7/06 to 4/07
Electronic Discovery Support Manager
*Managed a national and global team of product support engineers, EED Mobilized
and Integration specialist, including training/technical writers, providing 24/7
consistent superior product support and training services to both enterprise an
d hosted services clients. * Responsible for reorganizing the EED Support Servic
es Department by creating standardized procedures, policies, documenting process
es, service level agreements, workflows, communication protocols and implementin
g best practices driving efficiencies in triaging client issue resolution. *Anal
yzed client data and feedback for process improvement, standardization and facil
itating changes for product functionality, features and performance. *Developed
and managed both internal and external client training, issue programs and regim
ents, including drafting manuals and related documentation.
Microsoft Corporation, Redmond, WA
6/99 to 5/03
MSN/bCentral Program Manager (4/01 to 5/03)
*Microsoft Corporation's Legal Department integrated legal personnel into its bu
siness units in an effort to provide greater support in managing and litigating
legal matters. *Manage and facilitate bCentral and MSN responses to requests fro
m worldwide governmental agencies, including law enforcement, subpoenas, and cou
rt orders. *Designed and developed tools to track, store, manipulate, report, an
d retrieve policy, privacy and legal related data. * Manage and draft bCentral p
olicy, privacy and training documents, data retention and records management; in
cluding but not limited to conducting training with internal and external groups
in these areas. *Negotiated and drafted EULA, NDA, IT and vendor agreements. *M
anage Microsoft public and customer relationships, negotiate and resolve conflic
ts, using advanced customer service skills to deflect potential entanglements, s
uccessfully resolving the issue to achieve customer satisfaction and finally dri
ving customer feedback with the individual product groups for continuous improve
ment.
Senior Litigation Paralegal (6/99 to 4/01)
*Responsibilities include litigation case management, strategy and successful re
solution on complex large scale, intellectual property, class action, employment
, product liability and anti-trust matters. *Propounded and responded to, civil
demands, and discovery and governmental requests. *Successfully negotiated and d
rafted contract and settlement agreements. *Interface with various client organi
zations, governmental agencies, and legal counsel, for the strategic identificat
ion and analysis of litigation significant materials. *Conducted legal and factu
al research and analysis; interviewed and prepared witnesses for depositions and
trial. *Managed and coordinated outside counsel activities and legal expenditur
es. *Extensive involvement in pretrial, trial and post trial remedies. *Tried sm
all claims matters, attended hearings and made court appearances on behalf of th
e company. *Negotiated contracts and interfaced with client organizations, IT an
d vendors relative to drafting and implementing EULA, NDA, IT and vendor agreeme
nts. *Facilitated the development and implementation of processes, practices and
policies relative to data management and records retention.*Participated in the
design, development and implementation of a Litigation Support Tool to manage l
itigation and discovery in a more efficient and cost effective manner, including
tool training.
Southern California Edison, Rosemead, CA
6/92 - 6/99
Senior Environmental Litigation Paralegal
*Interface with State and Federal regulatory agencies regarding environmental co
mpliance, orders and enforcement actions. *Manage contingent staff and outside c
ounsel on major insurance defense and environmental insurance recovery litigatio
ns. *Propounded and responded to governmental and regulatory agency and discover
y requests; conducted compliance interviews of Edison and agency personnel. *Con
duct legal research, analysis and companywide training of hazardous waste and su
bstance regulations, statutes, legislation and ordinances to ensure company comp
liance. *Facilitated the development and implementation of a company environment
al internal audit program. *Facilitated the development and implementation of a
company paralegal program; managed paralegal and outside counsel activities.
EDUCATION
* B.A. Urban Studies, Concentration in Urban Development & Regional Planning
University of Southern California (Los Angeles, CA)
* Paralegal Studies Degree
University of Southern California Law Center (Los Angeles, CA)
Areas of Study: Civil Litigation, Real Estate Law, Employment Law, Legal Ethics,
Legal Research, Legal Writing, Torts and Trials.
* Teachers Certificate, State of Michigan, Ann Arbor, MI
Ann Arbor Public School System: Elementary and Secondary Education.
* Solution Development Methodology ("SDM") Certification.
State of Michigan, Dearborn, MI: Ford Motor Company
PROFESSIONAL STRENGTHS
Extensive experience in litigation support, electronic discovery, and legal proc
ess outsourcing, with an emphasis on incorporating technology into the litigatio
n practice to drive efficiencies in managing large-scale complex discovery matte
rs, including but not limited to, intellectual property, securities, anti-trust,
insurance defense, product liability, employment, and class action litigation,
etc. The referenced expertise and background in data management and retention, p
olicy and privacy issues, cyber crime, legal and regulatory compliance, computer
technology, and public relations have contributed to a solid foundation suited
to a Program Manager, Litigation Manager, or Legal Director position.
COMPUTER TECHNOLOGY SKILLS
Various core business tools e.g. Office XP and 2007, PowerPoint, Adobe Acrobat,
Word, Excel, MS Project, Outlook, Exchange, Windows XP, Vista and 2007, Visual B
asic, Visio and Lotus Notes ; Standard practice litigation support, database and
case/document management applications, including but not limited to: Access, Co
ncordance, Folio, Summation, Lexis/Nexis, Westlaw, Live Note, JFS Litigator, San
ction, Trial Director, IPRO, Daticon, Ringtail, Doculex, Discovery Cracker, Atte
nex, Clearwell, Relativity, CaseMap, and Solution Development Methodology ("SDM"
).