Professional Documents
Culture Documents
Decatur, GA 30033
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PROFESSIONAL EXPERIENCE
Creative Consulting Professional Services LLC
Owner
September 1995 to present
Small Business Consultant and technical recruitment
Technical Instructor
Project Management
Instructional Design
Real Estate Investment
LANDIS + GYR, Alpharetta, GA
Training and Technical Documentation Site Lead
July 2008 to March 2010
* Lead the development of customer-facing technical training & documentation, ma
naging quality and technical accuracy and provided project management discipline
s.
* Supervised and mentored training and technical documentation team in Alpharett
a.
* Worked closely with Engineering and Management SMEs to prioritize, schedule, a
nd plan materials and training engagements and training documentation.
* Researched, developed and implemented quality programs aligned with company s
trategic objectives.
* Developed training materials and prepared curriculum and/or presentations incl
uding, but not limited to, meetings and/or employee seminars, and technical pres
entation.
* Assisted the Training Manager in the documentation of training materials for a
ny new/revised products and systems and carried out teams goals and objectives.
* Introduced project management and quality structured disciplines to optimize b
usiness controls.
DFW AIRPORT BOARD, Dallas, TX
Senior Systems Engineer. September 2000 to May 2008
* Functioned as the Senior Systems Engineer and Project Lead for installation, c
onfiguration and maintenance projects of all critical and non-critical Microsoft
2003 servers and for DFW Airport services on over 200 production servers. Prim
ary system engineer contact for following:
o Blackberry Enterprise Server
o Websense Enterprise Server
o Windows 2003 Active Directory
o Windows 2003 Terminal Server
o Windows2003, WINS, DNS, DHCP
o Exchange 2003 with Microsoft Cluster
o Planview PMO
o Unicenter Asset Management and Software Delivery
* Utilized organization, leadership, and management skills to lead systems engin
eering team. Defined tasks and deliverables and conducted project planning to a
ccomplish successful implementations of both planned and emergency disaster reco
very projects.
* Participated on the Planview PMO deployment team from 2006 to 2008 to facilita
te development, administration and configuration of Planview product through sys
tems life cycle processes planning.
* Completed technical documentation for all aspects of technical support.
* Coordinated team efforts to stabilize problematic environment, resulting in fu
lly operational systems and services. Performed and key management for many mai
ntenance projects including Daylight Saving Time airport-wide deployment.
* Team lead and supervisory for tier 1, tier 2, and tier 3 help desk technical s
upport staff responsible to lead, train technical support and research and analy
ze trouble calls, resulting in less complaints and overall 100% customer satisfa
ction. Used quality management disciplines to accomplish team productivity impr
ovements.
* Functioned as the Senior Systems Engineer and Project Lead for installation, c
onfiguration and maintenance projects of all critical and non-critical Microsoft
2003 servers and for DFW Airport services on over 200 production servers.
NEW HORIZONS COMPUTER LEARNING CENTER, Dallas, TX
Level III Technical Instructor. April 1998 to September 2000
* Developed network installations and implementations.
* Trained staff instructors and prepared technical training curriculum.
* Trained MCSE and CNE student candidates.
EXECUTRAIN OF OKLAHOMA CITY, Oklahoma City, OK
Level II Technical Instructor. April 1997 to April 1998
* Prepared and developed technical training curriculum and courseware.
* Supervised instructor staff.
* Trained MCSE and CNE candidates.
PRECISION COMPUTER SERVICES, INC, Oklahoma City, OK
Technical Manager. November 1995 to April 1997
* Provided Novell authorized networking instruction and consulting for CNE candi
dates.
* Trained MCSE and CNE candidates.
* Supervised technical instructor staff.
OKLAHOMA STATE UNIVERSITY TECHNICAL INSTITUTE, Oklahoma City, OK
CIS Program Manager. November 1989 to September 1994
Provided Computer Sciences Department instruction for community college students
.
* Trained MCSE and CNE candidates.
* Supervised adjunct instructor staff
EDUCATION & PROFESSIONAL DEVELOPMENT
KELLER GRADUATE SCHOOL OF MANAGEMENT, Gwinnett, GA
Masters of Project Management, MPM. Completed. 2008