James C.

Frishett
2936 N. Mountain Shadow Road
Boise, ID 83702
jf90fd82@westpost.net
(540) 327-8879
Introduction: Driven to exceed expectations of employer and customer alike. Es
tablished proven history of superior results in inventory management, customer s
ervice and retail store operations. A self-motivated fast-learner with little n
eed for direct supervision. Motivation is derived from the pride and deep satis
faction that come from "getting the right product to the right person at the rig
ht time." Work ethic evokes admiration of superiors, respect of peers and dedica
tion of subordinates. Trustworthiness is underscored by an FBI current full bac
kground investigation leading to award of a national security clearance.
Employment History:
Stock Clerk to Marine Center Manager, BOAT/U.S., FL; Dec 1984 - Apr 1995.
Special Assistant to VP, Eastern Retail Operations and Inventory Specialist, Boa
ters World, FL; Jun 1996 - Mar 2000.
Warehouse Manager, GPS Outfitters, VA; Apr 2000 - Aug 2006.
Operations Manager, Janitorial Division, Action Executive Services, VA; Sep 2006
- May 2010.
Experience/Accomplishments: First hired as a warehouse stock clerk by a fast gr
owing firm. Within nine months was promoted to stockroom supervisor and then sa
les floor supervisor. Subsequent assignments included store operations troubles
hooting and store management.
Final position was Manager, Clearwater Marine Center with staff of 15, over 8,00
0 SKU's and annual gross sales exceeding $2.7 million. Instituted stringent inv
entory controls that resulted in repeated national "Top 5" store performance awa
rds for inventory shrinkage. Annually awarded a manager's bonus for superior pa
yroll control, meticulous store appearance, outstanding customer service and rou
tinely exceeding corporate established goals.
Transitioned to a unique corporate staff position with a similar nationwide comp
any. Wholly responsible for the conduct of the annual inventory of all Eastern
Division retail stores. Personally planned, organized, staffed and directed the
inventory operations involving 25,000 to 75,000 SKU's. Evaluated the data and
resolved all discrepancies before returning from the field.
Upon request, conducted similar services for the Western Division for particular
ly troublesome stores. Received bonuses regularly for exceptional performance a
nd service in the field. Annual bonuses, unique in magnitude among peers, were
awarded every year for valued service to the corporation.
Was actively recruited to be the Sales Administrator of a small business startup
that wholesaled superior quality GPS accessories. The critical immediate need
was to process and fill all Walmart orders, the lifeblood of the young company.
Subsequently, established and operated a one-man central warehouse locally. No
additional staff was ever required. That in turn improved customer service and
reduced overhead by eliminating the need for the relevant support contracts.
As Warehouse Manager, verified goods received against invoices. Filled and ship
ped all dealer and individual customer orders. Standard turn-around was same da
y. Also responded to customer service queries. Commercial clients included Wal
mart, with over 2000 stores served directly, Bass Pro, and Cabela's sporting goo
ds companies. Company received the Walmart supplier superior performance award
annually.
Recognized the unusual, and often unparalleled, equipment performance specificat
ions of the DoD, FBI, CIA and emergency first responders. After contract award,
insured through personal follow-up that they received the proper equipment when
and where it was needed. The contribution made to the combat safety of Special
Operations units in Iraq and Afghanistan is a point of immense personal pride.
During this time period, intermittently drove a limousine on the night shift for
supplemental income. Runs typically were between the northern Shenandoah Valle
y of Virginia and the airports of Washington, D.C. and Baltimore, MD. These run
s were all completed without incident or violation.
With the permission of the President of GPS Outfitters, was hired by the Preside
nt and founder of Action Executive Services during the turmoil of the business d
epression in the northern Shenandoah Valley. Supervised approximately 40 employ
ees servicing 14 commercial and classified government buildings.
Customer satisfaction was absolutely critical in the "last man standing" busines
s environment. Succeeded in both retaining the existing client base and expandi
ng the client list through establishing a solid reputation for superior service.
Thanks to a dedicated staff, services always exceeded customer quality expecta
tions, were performed on time and within the company budget.
Education:
Woodbridge Senior High School, diploma, top 10% GPA; Jun 1983.
Northern Virginia Community College, four semesters, general curriculum; 1985.
Special Qualifications:
FBI full background investigation, Jan 2008. SECRET clearance granted.