GORDANA RAKIC

Grayslake, IL 60030
847-828-5261
gr910ec6@westpost.net
HUMAN RESOURCES / EXECUTIVE SUPPORT PROFESSIONAL
CREATIVE SOLUTIONS ~ HUMAN CAPITAL DEVELOPMENT ~ VENDOR MANAGEMENT
Human Capital Development Professional with expertise in productivity and effici
ency best practices eager to contribute and make an immediate impact on a progre
ssive organization. Consistently employs "out of box" creative approaches to pr
oblems as well as identifies potential costly issues in a proactive manner.
* Process Design & Implementation
* Imaginative Design Processes
* Pre-Project Planning
* Project Management
* FMLA / OSHA / HIPAA
* Training & Development
* Retention & Loyalty
* Negotiation Strategies
* Problem Solving
* Worker's Compensation
* Cross-Functional Leadership
* ROI Assessments
* Document Creation Expert
* Change Management
* Employee Relations
QUALIFICATIONS PROFILE
* Strong multi-tasking background with the ability to work independently on mult
iple projects simultaneously, including formulation of policies and procedures,
organization development, project management, strategic negotiations, in-depth p
roblem analysis and solutions, operational process implementation, as well as de
velopment and execution of strategies to increase client retention and loyalty.
* Effectively strategies with executive management and resolves complex organiza
tional issues.
* Excel in defining and implementing policies, procedures and operational system
s that boost productivity, efficiency and quality of operations.
* Effectively work with clients of all ages, socioeconomic, and cultural backgro
unds.
* Consistently focus on ensuring development of high-standard delivery methodolo
gies.
* Proven ability to adapt strong research skills to diverse organization needs.
* Effectively manages large projects as well as provides in-depth documentation
and audits.
* Skilled at communicating cross-functionally in order to ensure knowledge shari
ng is prevalent between departmental lines.
* Embraces corporate culture and actively promotes and leads company initiatives
.
FUNCTIONAL COMPETENCIES
* Effectively manage staff and coordinate information sharing between department
al resources.
* Proactively identify potential client issues and design creative solutions to
resolve problems.
* Regularly schedule reviews and track progress of particular projects.
* Compile and disseminate various monthly project reports for executive manageme
nt.
* Uses knowledge of various administrative functions and company protocols to su
pport executive management and clients.
* Frequently acts as a liaison between customers and various organization depart
ments to ensure smooth communication process.
* Streamline daily business processes and improve customer service through sound
management acumen.
* Deliver employee programs to increase employee retention, enhanced engagement
and improved operational efficiency.
* Technology savvy with knowledge of multiple software platforms and application
s.
ACADEMIC CREDENTIALS
* Associates Degree, College of Lake County
* Bachelor of Arts Degree (Pending 2011), Liberty University
* Certificate - Tour Director and Tour Guide, Waubonsee Community College

PROFESSIONAL CAREER TRACK

CONTRACT/OFFICE MANAGEMENT/HR CONSULTING/VOLUNTEER WORK VARIOUS COMPANIES

2009-2010 VENDOR MANAGEMENT - AD
MINISTRATION LEAD, Takeda Pharmaceuticals 20
08-2009
* Main responsibilities included acting as Key HR Lead for all aspects of the Le
ave Administration functional area during the TPNA/TAP corporate merger evaluati
ng all processes, contracts, and IT systems.
* Managed all aspects of the Leave Administration process for 2500 legacy TAP e
mployees post - merger.
* Directed supplier selection process, including Bidder's Conference, for new Wo
rker's Compensation vendor resulting in $100,000 negotiated annual savings with
Quarterly Business Reviews.
* Authored SOP for Worker's Compensation Vendor Engagement and Claim Processing.
* Liaison to Risk Management for all cases involving Worker's Compensation claim
s.
* Trained newly formed HR team on new procedures and responsibilities.
* Regularly constructed contract language for strict adherence to established Pe
rformance Metrics.
VENDOR MANAGEMENT - ABSENCE MANAGEMENT SUPERVISOR, TAP Pharmaceuticals
2006-2008
* Main responsibilities included managing STD/FMLA, LTD, and Worker's Compensati
on absences for approximately 2500 employees.
* Created quick guides for each type of leave (military, personal) for internal
use to attain standardization and adherence to policies and regulations.
* After certification, instructed employees and suppliers on HIPAA regulations.
* Revised all applicable SOPs annually and conducted training for all new manage
rs monthly.
* Launched Cross Functional Sourcing Team initiative through the RFP process res
ulting in supplier consolidation for STD/FMLA and LTD leaves fostering greater p
artnering relationships.
* Led implementation process to establish stricter performance guarantees routin
ely monitored during formal quarterly business reviews that consistently exceede
d goals.
* Tackled sub-optimal vendor performance and implemented detailed performance pl
an.
* Audited suppliers for process implementation errors and monitored progress on
corrective action plans.
* Worked with Purchasing and Legal on securing termination and transition requir
ements.
* Managed LTD cases through a complex network of specialty supplier and employee
populations.
* Successfully operated as the functional expert for interpretation of certifica
tes of coverage
* Monitored customer service help line.
* Significantly improved payroll gaps for transitional employees by initiating s
upplier SOPs and performance guarantees for effective dates of payroll changes a
nd authorized payment structures.
* Instituted clear channels of communication in order to provide timely notifica
tions to employees at various stages of the process delivering strong and sustai
nable customer service standards.
* Engaged Risk Management to assess magnitude of potential liability to corporat
ion.
* Documented new processes to provide necessary information for insurance, renew
als, and cost controls.
* Adhered to and submitted all relevant OSHA Reporting requirements for the corp
oration.
CORPORATE BENEFITS ANALYST, Abbott Laboratories
1991-2006
* Main responsibilities included providing structured operational plans for prod
uctivity and revenue growth from year to year.
* Saved $90,000 by modifying the invoicing process allowing for the application
of credits by 32 vendors.
* Implemented new reporting standards for the National Cash Profit Sharing progr
am resulting in operational efficiencies of 600 FTE hours annually.
* Planned Open Enrollment Project for Vendor Visits to 18 local and 32 nationwid
e locations to assure all Abbott members were well informed of health plan chang
es.
* Strengthened relationships between Abbott and 4 eligibility vendors to ensure
timeliness and accuracy of employee data loads by supervising internal system an
d counselor team and enhancing the processes.
* Generated solutions by managing day-to-day relationships between Abbott and va
rious vendors including Retiree Service Center and the Dental, Medical, and COBR
A vendors.
* Conducted benefits system testing to ensure smooth open enrollment and complia
nce with policy changes.
* Assured timely transmittal of employee information to vendors by resolving int
ernal system issues and maintaining report accuracy and acting as benefits syste
m expert for counselor team.