720 Pelham Road ? New Rochelle NY 10805 ? (914) 469-4952 ? jm912014@westpost.net
Objective To be part of an organization that values experienced and motivated team players acknowledged for being highly ethical with organizational, customer service, co mmunication, and project management skills. Someone who is not intimidated by ch ange but committed to meeting the challenge and continues to evolve in a consist ently changing business market. Profile Motivated, personable business professional with multiple skill sets and a passi on for learning. Talent for quickly mastering technology. Diplomatic and tactfu l with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, ti mely reports and meeting stringent State and Federal guidelines. Member of the S ociety for Human Resource Management (SHRM) Flexible and versatile a" able to maintain a sense of humor under pressure. Pois ed and competent with a demonstrated ability to easily transcend cultural differ ences. Thrives in a deadline-driven and results orientated environment. Excellen t team-building skills. Skills Summary * Project Management * Report Preparation * Written Correspondence * General Office Skills * Sales & Services * Computer Savvy * Customer Service * Medical Claims Processing * Account Services * Client Retention * Six Sigma Methodology * Accounts Reconciliations * People Soft (HRIS) * Third Party Benefits Administrations * Help Desk Services Professional Experience COMMUNICATION: REPORTS/OPERATIONS/TRAINER & MOTIVATOR * Prepare all weekly, monthly, and quarterly reports ensuring full compliance wi th regulatory agency requirements and under tight deadlines. * Author professional correspondence via general mail and electronic email to cl ients, customers, and vendors. * Design and deliver training classes to service representatives and association s on changes to Health Insurance Portability and Accountability Act (H.I.P.A.A). * Conduct phone monitoring sessions to insure that service representative are re sponding to and providing accurate information in a professional and timely mann er. * Communicate medical concepts to patients using laymanas terms to facilitate un derstanding. * Rapidly learn and master varied computer programs; completed Microsoft Office Suite certificate course. CUSTOMER SERVICE/BENEFITS ADMINISTRATION/ PROBLEM SOLVING * Oversee front-office operations while providing impeccable customer service to both internal and external clients. * Developed, supervised, and mentored a team of service representatives to meet the strategic needs of the business. * Coordinate meetings with clients to review contractual agreements, perform acc ount reconciliations, and review data on employee terminations and enrollments t o benefits plan. * Prepared calendars for several department heads to schedule interviews for pot ential employees. * Direct point of contact to human resources generalist and insurance brokers Professional Experience, continued * Manage all aspects of day-to-day operations of a large retail banking center * Authorization to release funds up to 1,000,000.00 to foreign and domestic inve stment groups. * Collaborated with the Bureau of Home Land Security in monitoring and investiga ting illegal money wire transfers and money laundering * Review of new accounts and sales products for any irregularities or potential violations of the Securities Exchange Commission * Maintained state and federal compliance on Regulation 60, 1035 contract exchan ge, 1099-Ras, and IRAas. Employment History AFFILIATED PHYSICIANSa" 15 Canal Road Pelham Manor NY 10803 Health Services Coordinator, 2008 to 2009 CON ED SOLUTIONS a" 701 Westchester Avenue White Plains NY 10604 Service Specialist / Operations, 2004 to 2008 STARWOOD CORPORATION a" 1133 Westchester Avenue White Plains NY 10604 Administrative Assistant to V.P. Marketing, 2003 to 2004 PEPSICO BOTTLING COMPANY a" 100 East Stevens Avenue Valhalla NY 10559 Administrative Assistant Human Resources / Recruitment, 2002 to 2003 CITIBANK N.A. a" 201 West 125th Street Manhattan, NY 10027 Financial Center Operations Manager, 2001 to 2002 GE FINANCIAL ASSURANCE a" 621 5th Avenue Manhattan NY 10012 Call Center Operations Manager, 2000 to 2001 OXFORD HEALTH PLANS a" 44 North Broadway White Plains NY 10601 Service Manager / Third Party Benefits Administration, 1996 to 2000 Education PACE UNIVERSITY Manhattan, New York 10038 Liberal Arts, 1990-1993 GPA: 3.89/4.0 Certificate Human Resources Generalist. WESTCHESTER BUSINESS INSTITUDE, White Plains NY 10603 Certificate Novell Networking System COMPUNET COMPUTER TRAINING CENTER, Dobbs Ferry, NY 10522 Certificate Microsoft Office Suite, Outlook, Word, Excel, Access, Power Point, M icrosoft Project Management