NANCY J.

CONELLEY
11123 Seabury Court
Fishers, IN 46038 USA
317-331-1824 nancyjc1@att.net
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SUMMARY
Successful information technology professional with diverse and extensive experience focusing on
installation, testing, upgrading, troubleshooting, support, and maintenance of LANs/WANs,
platforms, Unix, Linux, Novell, client, mobility, documentation and systems migration. Proven
achievements in providing hands-on guidance with server/client-based systems, router protocols,
telecommunications, and software applications. Reputation for integrity and quality. Team
oriented with excellent interpersonal communication skills. Track record of performance, work
ethic, multi-tasking ability, and team morale-building skills
WORK EXPERIENCE
Eli Lilly and Company, Indianapolis, IN Aug. 2001 – October 2010
Associate Consultant
Service Integrator for LRL Engagement team to Workplace Services. Collect and evaluate customer
requirements. Expedite service request as appropriate. Act as a point of escalation for customer.
Resolve and Mediate Service Issues. Coordination and oversight to be sure service is delivered to
business. Work closely with internal Support organizations to ensure there is a quick turn around on
escalated support tickets and that communication and process channels are open and smooth.
Global Unix Technical Support group supported over 1000 Solaris servers and Linux with Veritas
Foundation and Cluster software. Open/track trouble tickets. System setup and qualification. Perform
system patch maintenance and upgrades.
• Designed, implemented, analyzed, and modified systems for various applications
• Supervised programmers and managed ongoing technical projects.
• Developed systems strategy by participating in specific systems projects.
• Designed, implemented, trained, and documented computing systems.
• Worked with users to define system requirements and resolve problems.
• Acted as gatekeeper of new systems technologies.
• Open/Track trouble tickets using Remedy software.
• Act as point of escalation for customer.
• Designed and implemented back-up security procedures for systems that were managed.
• Promoted and managed the improvement of processes.
• Identified customer requirements and implemented the best alternatives to develop and integrate
software and hardware solutions.
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• Coordinated efforts with other Information Systems departments and users.

Indianapolis Power and Light Co., Indianapolis, IN 5/1996 - 8/2001

Senior Systems Coordinator
Administer 19 Sun Solaris Unix servers, 12 AIX, 1 HP Openview, 14 Novell servers, & miscellaneous Windows
administration for entire organization. Responsible for second-tier support, problem solving and troubleshooting.
Load operating system, install applications, apply patches, and maintain vendor software, ensure system security,
monitor and assess system performance, perform troubleshooting, assist users, manage user accounts, maintain
system hardware, and file system management. Responsible for maintaining and purchasing equipment.
WAN/LAN administration. Lead a team for providing training and support. Other Administrative task include
DNS, Netscape Proxy server, AUTOSYS job scheduler, Product Center (CMS) Software, ATM Interfaces on
Solaris, JetAdmin, Alcatel and CISCO switches, and EMC monitoring of BCV and SRDF.
• Analyzed products and recommended use of new products and servers to senior management.
• Managed LAN and WAN area.
• Managed LAN and WAN performance and security.
 • Reported to Director of Information Systems
• Established and implemented policies and procedures for LAN and WAN usage.
NANCY J. CONELLEY
11123 Seabury Court
Fishers, IN 46038 USA
317-331-1824 nancyjc1@att.net
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CERTIFICATIONS
ITIL Ver. 3 Foundation
Sun Enterprise Server Maintenance
VERITAS File and Volume Manager
Veritas Cluster Foundation Suite
Performance Management (SA-400)
Windows NT & 2000/2003/2008 Network & Operating System
Novell 4.11 & 5.11 Advanced Administration

Technical Skills

Unix Sun Solaris, Linux, Veritas Foundation Manager, Microsoft Windows 7, Microsoft Office,
Service Management, Business Requirements gathering.
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EDUCATION
Ball State University, Muncie, Indiana
BS in Business Administration with Finance and Management
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