A position in a results-oriented company that seeks an ambitious and career-cons
cious person, with more than 5 years of excellent customer service knowledge,str ong interpersonal, and communication skills will be utilized toward continued gr owth and advancement. ____________________QUALIFICATION HIGHLIGHTS____________________ * Demonstrated ability to meet the needs of patrons, dependable, hard working, r eliable, and punctual; continually commended for dedicated work ethic and reward ed by steady promotions in all aspects of work. * Established and maintain effective business relationships with external and in ternal customers, improving communication between customers and company. * Maintained responsibility for more than $15,000 monthly in products, effective ly managing inventories. * Developed a thorough understanding of operating cash registers, automatic tick et issue machines, and other computerized equipment within the store. * Trained newly hired sales representatives to facilitate, negotiate and deliver creative sales tactics and strategies. * Provided a high level of customer service and client relations based on outsta nding communication and interpersonal skills. ____________________EXPERIENCE____________________ 2007 - 2010 - Shift Leader Travel Center of America, Manning, SC * Successfully pacified hostile or antagonistic customers and negotiated a mutua lly agreeable solution by patiently providing alternatives to reconcile the cust omer's needs with the company's objectives * Accurately and efficiently operated cash register and filled orders, keeping w aiting time for customers to a minimum * Ensured the highest levels of customer service and satisfaction * Controlled all pricing and advertising included the placement of monthly sales promotion displays * Observed and evaluated workers and work procedures to ensure quality standards and service 2008 - 2009 - Bartender Club One 18, Sumter, SC * Dealt tactfully and effectively with difficult customers * Coordinated with all departments ensuring smooth operation * Accepted increasing responsibility demonstrating flexibility and ability to le arn quickly * Acquired excellent communication and interpersonal skills with the public and coworkers * Assisted guests and other employees with resolving problems and answering ques tions ____________________EDUCATION____________________ High School Diploma 2004 Garfield High School Garfield, NJ ____________________SKILLS____________________ * Inventory, Oral Communication, Leadership/Advocacy, Data Entry * Well-Developed Listening Skills, Complaint/Enquiry Resolution, Sales Support * Customer Service and Quality Assurance, Client Needs Assessments, Administrati on