Ernestine Patterson

905 Salt Springs Road

Syracuse, New York 13224
ep93a65e@westpost.net
(315) 445 9199
SUMMARY
Quality Systems Manager with experience directing and overseeing quality assuran
ce certification programs including ISO 9001, ISO/TS 16949, FMEA, SPC, Document
Control, Corrective and Preventive Actions, Continual Improvement Process, APQP,
control plans, quality manual, etc. in a manufacturing and sales environment.
Functioned as Management Representative updating and providing statistical infor
mation to senior management regarding business goals, proposed corrective action
s, monitored progress of remediation and pursed a program of on-going product an
d service improvement. Scheduled, maintained and trained internal personnel for
the internal audit program. Provided training to all levels of the manufacturin
g plant in the quality programs. Participated and liaising with certification b
ody, customer auditors, and nuclear auditors as they audited our facility and pr
ovided information regarding the resolution of corrective actions within the all
otted time frame.
CAREER HISTORY
Crucible Specialty Metals PO Box 977 Syracuse, New York
ISO/TS Quality Manager 2006 a" 2009
Reported to Vice President of Technology and President of company on status of I
SO and ISO/TS certification; conducted management review with president , vice p
residents, superintendents and directors of organization, maintained records of
such; worked with senior management in establishing company goals; established
excel file and charts of such, liaison with certification body and other auditor
s of our facility; maintained on line continual improvement, corrective and pre
ventive action logs, work instructions, control plans, flow charts, trained all
levels of company in quality programs, scheduled , conducted and maintained rec
ords of internal audits, trained audit personnel, audited venders, revised work
instructions, quality manual, used excel, word power point ,share-point, visio;
established share net system for Technology Department use in tracking process c
hanges and other technology projects with the assistance of the Information Syst
ems Department. Team member on various long term projects providing certificat
ion guidelines and requirements.
Quality Systems Auditor 1998 a" 2006
Reported to the Director of Quality as I worked with all levels of the organizat
ion to establish our initial Quality Certification program at Crucible (QS 9000)
, assisted in writing all levels of documents - quality manual, procedures, vari
ous work instructions,- maintained document and data on line system, corrective
and preventive action on-line and continual improvement on-line, became a certi
fied quality auditor, wrote audit procedures, scheduled, conducted, maintained i
nternal and external audit reports. Wrote, distributed and re-audited corrected
actions to various departments and venders. Provided information to vendors a
nd customer auditors regarding our processes and systems, addressed corrective a
ctions, wrote continual improvement projects as a team member
Order Audit/Cost Analyst 1992 a" 1998
Reported to Director of Sales Reviewed all orders entered on the organization fr
om our customers a" service centers and direct, maintained all controls, called
customers and or inside sales personnel when there were issues with specificatio
ns, chemistry, or if the orders did not match quotations, ensured order moved th
ru production planning and was promised according to quote, acknowledged printed
and available for manufacturing. Reviewed cost data, provided information for
quotation to inside sales personnel and worked with manufacturing personnel, tec
hnical services and metallurgists to ensure order could be manufactured to custo
mer specifications.

Training Related to Job Experience:

Lean Principles Yellow Belt
ISO/TS 16949 Internal Auditor Training
ISO 14000
ISO 9000
ISO/TS Advanced Internal Auditor Training
Gage R & R
Gage Calibration Systems
Job Methods Training
Job Relations Training
Education:
Columbia College
Syracuse University
Onondaga Community College
Membership
American Society for Materials (Treasurer) & Past Chair
American Society for Quality
Manufacture Association of Central New York (Past Facilitator)

References will be furnished upon request: