GARY EDWARD (EDDIE) QUALLEN

2546 Vancouver Avenue * San Diego, CA 92104 * (619) 772-7212 * eq9774aa@westpost

.net
MANAGEMENT: Technology, Business Development, Sales, Customer Satisfaction/Reten
tion
PROFILE
Highly accomplished, award-winning Business and IT Management professional with
proven ability to facilitate corporate success through effective leadership of t
echnology, sales, and marketing functions. Special expertise in solution develop
ment, technology deployment, troubleshooting, and relationship management. Able
to build and lead effective teams. Excellent problem-solving and staff training
skills.
Areas of Expertise
IT Management * Sales & Marketing * Security Management * Customer Relationship
Management
Recruiting * Promotions * ERP Systems * Service & Support * Client Retention * P
rocess Improvement

PROFESSIONAL EXPERIENCE
IBM, San Diego, CA 1998 - 2009
Senior Field Technical Sales Specialist
Served as AS/400 iSeries, PeopleSoft, and JD Edwards (Oracle) expert technical r
esource, supporting sales to companies looking to implement or upgrade ERP syste
ms on IBM platforms. Worked with sales teams nationwide to determine customer te
chnical needs and design hardware systems. Delivered presentations. Supported co
mplete sales cycles, from pre-sales planning to post-implementation troubleshoot
ing, for projects up to $30M. Conducted customer training sessions and provided
technical services. Client base included financial, manufacturing, distribution,
bio-technology, pharmaceutical, ecommerce, educational, and government sectors.
* Improved revenues by building long-term relationships with accou
nts in US, Canada, and Europe.
* Earned multiple IBM Sales and Presidential awards for superior service.
* Recognized for increasing customer retention and satisfaction.
* Grew sales by playing key role in capturing major accounts and winning busines
s from competitors.
* Enhanced IBM's reputation in industry by developing new sizing methodology tha
t enabled more accurate sizing of hardware systems, resulting in savings for cus
tomer and better client satisfaction.
* Personally led sizing team for largest-ever JD Edwards implementation on Intel
hardware.
* Member of team that spearheaded IBM's highest client satisfaction numbers (>10
% growth) in 10 years.
* Authored red books on PeopleSoft and JD Edwards implementations.
PULSAFEEDER, Rochester, NY 1997 - 1998
Technical Systems Analyst
Oversaw all aspects of information systems for mid-sized manufacturing company,
including support, performance tuning, security, project management, and upgrade
s. Supervised and trained staff of 3.
* Served as Chief Security Officer for NY and FL facilities. Directed access con
trol for AS/400, JD Edwards, LAN, and other systems. Maintained security profile
s for >250 employees.
* Reduced service and maintenance costs 50% by migrating to new hardware systems
.
* Cut system run times 50%-90% and saved $30,000 per year through hardware/softw
are upgrades.
* Project Manager for profitable AS/400 and JD Edwards implementations.
* Increased corporate visibility by assisting with design and launch of company'
s website.
* Previously managed daily operation and maintenance of AS/400 and LAN/WAN syste
ms. Oversaw technical support, administration, installations, configurations, an
d more.

Gary Edward (Eddie) Quallen * Page 2

ADDITIONAL EXPERIENCE
KODAK SCIENTIFIC IMAGING SYSTEMS, Rochester, NY 1995 - 1996
Inside Sales & Marketing
Prepared marketing and sales lead reports for business teams. Designed technical
improvements to support sales and marketing efforts Trained customer service, t
echnical support, and field sales representatives on use of marketing databases.
Assisted IS department with technical support and data recovery.
* Improved lead management process by upgrading marketing and account data track
ing system.
* Designed highly successful lead qualification and inside sales support process
.

EDUCATION
BS in Evolution & Ecology
University of Rochester, Rochester, NY
* Dean's List Student; Graduated Cum Laude
* Earned Bausch & Lomb and Eisenhart Scholarships for science studies
PROFESSIONAL DEVELOPMENT
IBM and JD Edwards technical training
IBM AS/400 Advanced System Operations
TECHNICAL SKILLS
Windows, MS Office, AS/400, JD Edwards, PeopleSoft, systems analysis, technical
architectures, and more
LANGUAGES
ASL (American Sign Language)