Professional Documents
Culture Documents
Macys West
07/02 to 09/05
Sales Associate and Shipment leader 07/02 to 09/05
Previous Positions: Counter Clerk, Cashier, Sales Associate, 07/02 to 09/05
Advanced to increasingly responsible positions, culminating in management role w
ith oversight furniture shipments in and out of store and ware house. Directed 5
employees and managed sales, inventory, merchandising and cost controls. Mainta
ined high standards in sanitation and safety and complied with regulatory guidel
ines.
Welcomed customers and visitors in a friendly and courteous manner Provided cust
omers/clients with desired information in a timely manner Listened, calmed and a
ssisted customers with concerns Established friendly and strong business relatio
nships with customers and company Confident with taking and researching orders i
nformation over the phone meeting all need. Making sure that all orders leave an
d arrive in excepted time and meeting customersa expectation.
Education and Training
Contra Costa Unified School District G.E.D
Contra Costa College: 16 units complete in behavioral psychology major
Training: Completed numerous courses and seminars in customer service, sales str
ategies, inventory control, loss prevention, time management, leadership, perfor
mance.
Other Computer Tech Realia Tech: Word Certified in addition to a certificate in
computer hardware installation and trouble shooting
Volunteer Ujima Family Recovery Services October 2002 - July 2004 assisting in o
rganizing group outings, arranging organizing fund raising events, and mediating
problem in a group setting Teaching life skills that need in day-to-day living