Alma Losa

643 Savory Place

Lake Mary, FL 32746
407-454-1241
* Dedicated retail manager with 8+ years of experience. Consistently achieve rec
ord-high customer satisfaction rankings, improvements to the bottom line and tur
naround of underperforming operations.
Areas of Expertise
* Customer Service Management
* Complaint Handling & Resolution
* Retail Operations Management
* Cash/Credit Handling
* Bi-Lingual (English/Spanish)
* Microsoft WORD/EXCEL/POWERPOINT
* Notary-Public Certificate- MDC * Certified Tax Preparer
* Teambuilding & Training
* Type 35 WPM
Professional Experience
Legal Step One 1/06 to 07/07
Internship
* Assisted in the preparation of immigrant visas such as, adjustments of status,
applications and extensions of employment authorization documents, citizenship
applications. Also responsible for answering phones, filing, faxing, and organiz
ation of files.

Latin Ladies Lingerie 5/03 to 10/04

President and Founder
* Responsibilities included all aspects of purchasing and selling of merchandise
for business.
* Effectively arranged, updated, and managed all the activities and programs on
the corporate website.
* Achieved sales, shrinkage, expenses and profit goals.
* Ensured that total store operations are carried out in accordance with establi
shed standards, policies, and procedures.

Consumer Credit Counseling

11/99 to 07/02
Customer Service Representative
* Greeted customers and answered a high volume of calls in a professional and he
lpful fashion.
* Cultivated client relationships and provided education so that they would bett
er understand their needs.
* Ensured the swift resolution of customer issues to preserve customer loyalty w
hile complying with company policies.
* Offered alternative solutions to customers by referring them to different help
assistant, organizations and programs with the objective of serving the people
in need.
* Handled customer questions, complaints and account inquiries with the highest
degree of courtesy and professionalism with one call resolution.

Paxiam Corporation
2/98 to 11/99

Administrative Assistant
* Prepared invoices, reports, letters, and other documents, using word processin
g, spreadsheet, database, or presentation software.
* Scheduled and coordinated meetings, presentations, appointments, events and ot
her similar activities for supervisors.
* Ability to plan, organize and coordinate work assignments effectively in order
to meet deadlines.
* Performed general office duties such as ordering supplies, maintaining records
management systems, and performing basic bookkeeping work.
FRENZI, Inc. 1989 to 1997
Manager
* Provided customer service by greeting and assisting customers, and responding
to customer inquiries and complaints.
* Monitored sales activities to ensure that customers receive satisfactory servi
ce and quality goods.
* Directed and supervised employees engaged in sales, inventory-taking, reconcil
ing cash receipts, or in performing services for customers. Profound ability to
organize, prioritize and balance the functions of the business as required.
* Hired outstanding individuals in every position and provided the training an
d development to make each associate
successful in serving the customer and performing their duties in the
store.
* Achieve sales, shrinkage, expense, and profit goals.
Education and Training
Florida National College - Miami, FL
1997 to 1999
* A. A. PARALEGAL
* Frenzi, Inc. Customer Service - Sales - Management Training Program
REFERENCES
Available Upon Request