Summary of Qualifications

I am a creative and analytical problem solver who consistently develops strong b

usiness relationships with clients. Skilled in improving customer retention leve
ls within a highly competitive market. Equipped with outstanding presentation, l
eadership, and communication skills. Well organized with a proven ability to wor
k productively in a high-pressured, fast-paced environment. Dependable, confiden
t, conscientious, and detail oriented with a strong work ethic.
Areas of Expertise
*
* Client Services
* Strategic Planning
* Medical Bill Review
* Comprehension of Medical Reports
* CPT Codes
* ICD-9 Codes
* Account Implementation
* General Ledger
* Customized Reporting
* Up-selling of Products and Services
Education
National University On-line Program - Bachelors of Arts Degree/Marketing - In pr
ogress
ACS CompIQ Corp., Irvine, CA - Six Sigma Certification
Chapman University, Irvine, CA - Management Certificate Program
West Los Angeles College, Culver City, Ca - Medical Billing Certification
Computer Skills
Microsoft Word, Outlook, Power Point, Excel, Access, Visio, and 10 key by Touch
Professional Experience
2009 to Present Strategic Business Unit Manager
ACS CompIQ Corporation, A Xerox Company
Irvine, CA
* Acts as the central account contact for clients
* Represents the clients' interests to all areas within the ACS organization
* Responsible for day-to-day operations of assigned accounts
* Involved in strategic planning of future initiatives and direction
* In charge of the execution of operational performance
* Monitors daily results and takes necessary action to ensure goals and commitm
ents are met
* Manages team lead and assigned group of ACS operations staff including on-sit
e reps. stationed at client's offices
* Enforces all company policies and procedures as well as all client required b
usiness procedures
* Established strong vendor relationships, leading to favorable pricing and dis
counts for clients
* Schedules, conducts, and follows up on regular meetings with clients
* Generates monthly invoicing for clients
* Maintains account information for respective clients, including invoicing con
tact(s), report contact(s), requested monthly/quarterly/annual reports, and reso
lutions/ outcomes of client issues
* Coordinates creation of new client requests for reports, file transfers, hist
ory conversions, and data collection
2004 - 2009 Senior Account Manager
ACS CompIQ Corporation
Irvine, CA
* In charge of company's relationship with clients
* Acted as liaison between company clients and internal departments
* Managed accounts to ensure service quality
* Worked closely with clients to determine their needs
* Established strong vendor relationships, leading to favorable pricing and dis
counts for clients
* Scheduled, conducted, and followed-up on regular meetings with company client
s
* Generated monthly invoicing for clients
* Maintained account information for respective clients, including invoicing co
ntact(s), report contact(s), requested monthly/quarterly/annual reports, and res
olutions/outcomes of client issues
* Coordinated creation of new client requests for reports, file transfers, hist
ory conversions, and data collection
* Supervised on-site customer service reps. stationed at client's offices
2003 - 2004 Account Manager
Diversified, A Fair Isaac Company
Irvine, CA
* Responsible for account retention of mail-in business
* Acted as liaison between various company clients and internal departments
* Managed accounts to ensure service quality
* Worked closely with clients to determine their needs
* Established strong vendor relationships, leading to favorable pricing and dis
counts for clients
* Scheduled, conducted, and followed up on regular meetings with company client
s
* Maintained account information for respective clients, including invoicing co
ntact(s), report contact(s), requested monthly/quarterly/annual reports, and res
olutions/outcomes of client issues
* Coordinated creation of new client requests for reports, file transfers, hist
ory conversions, and data collection
* Attended and worked at industry events, including tradeshows and educational
seminars
* Worked with Accounting to manage collections of overdue invoices
2001 - 2003 Client Liaison Specialist/Provider Relations Specialist
Diversified Healthcare Services, Inc.
Santa Ana, CA - COLA On-Site
* Verified claim and provider files in the DHS system
* Prepared outgoing bills for the courier, received and distributed incoming bi
lls and
EORS
* Resolved a multitude of client service needs such as: inquiries regarding red
uctions, discrepancies and other client service needs
* Logged incoming calls from Providers, written requests, and reconsideration a
ctivity
* Worked with City Attorneys to prepare for WCAB hearings, and attended hearing
s as needed
2000 - 2001 Customer Service Representative
Concentra Managed Care
Long Beach, CA
* Negotiated discounts and fees with Physicians
* Provided training in the review of Worker's Compensation bills
* WCAB appearances in defense of bill review using State of California Workers'
Compensation Official Medical Schedule
* Engaged in customer relations with Physicians, Attorneys, and Claims Examiner
s
* Resolved a multitude of client service needs such as: inquiries regarding red
uctions, discrepancies, and other client service needs
* Re-evaluated disputed claims
1999 - 2000 Bill Review Analyst
Concentra Managed Care
Long Beach, CA
Bill Review Analyst
* Reviewed Worker's Compensation bills for insurance companies
* Utilized the State of California Workers' Compensation Official Medical Fee S
chedule
* Communicated with Provider's office to verify billing specifics
References will be furnished upon request