Heather N Gowen

1075 Gould Pl
Oviedo, FL 32765
Phone: (407) 797-4781
Email: hg9e4ed8@westpost.net

OBJECTIVE
Microsoft Office
SKILLS
Word (Intermediate Level, 11 Years Exp)
Excet (Intermediate Level, 11 Years Exp)
PowerPoint (Intermediate Level, 11 Years Exp)

EXPERIENCE
Worldwide Interactive Services, LLC - Orlando, FL
District Account Manager
09/2009 to 08/2010
· Served as primary point of contact and liaison between the company and client ba
se to ensure client satisfaction, retention and contract renewal.
· Increased revenue for three territory districts by understanding key client busi
ness and profit drivers.
· Developed client relationships through onsite visits and maintaining a thorough
knowledge of both the product and their market.
· Participated in trade shows to promote company and lead sales presentations for
both existing and prospective clients.
· Prepared weekly reports of sales pipeline.
Open Solutions Inc - Orlando, FL
Solution Consultant
04/2008 to 01/2009
· Presented core-banking software to prospects via trade show, on-site demonstrati
ons, and the internet.
· Conducted due diligence analysis, including research into the core aspects of th
e clients’ existing banking software to form the basis for strategic plans and sal
es strategies.
· Presented core banking software to C-level employees and below based upon indivi
dualized sales strategies developed with Sales Executives.
· Created marketing sales materials and sales PowerPoint demonstrations to give cu
stomers a clear understanding of how the product worked with the customer’s inform
ation profile.
· Utilized Salesforce.com and Microsoft Office for sales leads and organization of
demos
Metavante-Banking Solutions - Altamonte Springs, FL
Sales Presenter/Relationship Manager
06/2003 to 04/2008
· Served as a contributing member of a team, which generated $22 million in new sa
les, exceeding the goal of $19 million.
· Presented core software and ancillary products to new prospects, and enhancement
s/new releases of software to existing clients and company employees.
· Thoroughly researched the background of potential clients before presentations a
nd provided field support to sales executives.
· Managed a portfolio of 40 community bank clients assisting clients with strategi
c needs and support issues ensuring retention.
· Built a network of executive and operational level users while maintaining knowl
edge of all products and services utilized by the bank.
EDUCATION
University of Central Florida - Orlando, FL United States
Interpersonal Communications
08/1999 to 12/2001
Valencia Community College - Orlando, FL United States
Business
08/1997 to 08/1999

JOB PREFERENCES
Desired Job Type: Permanent or Telecommute
Desired Status: Full-time
Desired Salary: $65,000/year
OTHER DETAILS
DATE AVAILABLE: 10/01/2010
WILLING TO RELOCATE: Yes
LOCATIONS WILLING TO WORK: Oviedo, FL; DC Suburbs, VA; Denver, CO; San Diego, CA

WILLING TO TRAVEL: up to 50%

WORK AUTHORIZATION: US Citizen
US SECURITY CLEARANCE: No/Not Current
YEARS OF EXPERIENCE: 7
CURRENT CAREER LEVEL: Mid-career
DESIRED CAREER LEVEL: First-level Supervisor
HIGHEST EDUCATION LEVEL: Bachelor of Art (BA)
I AM SEARCHING: Actively