Jacquelyn Houston-Aikens

2416 Creekside Cove

Durham, North Carolina 27712
jacquelynhoustonaikens@yahoo.com
(H) 919-403-0413
(C) 937-581-9712

Professional Summary
Account Manager with expertise in handling vendor's accounts domestically and i
nternationally, strong organizational communication skills in Materials Manage
ment, analytical and technical background in Lean Office procedures and Microsof
t office applications and SAP Inventory applications. Experience in handling s
ensitive confidential records and producing accurate time account reports; Job s
kills include coordinating project teams and facilitating monthly productions me
etings resulting in being recognized at the corporate level for my excellent off
ice team building skills. In addition to the above job skills, founded Courtyard
Gallery Inc., which was design to promote minority self awareness and achievem
ents in the business and art's community which included setting up seminars, le
ctures, workshops and promotional advertisement for businesses and city youth gr
oups.
Education
Bachelors of Arts Degree - 2000 Organizational Communication/Marketing
Wright State University, Dayton, Ohio
Associate Degree-Business Management/ Marketing
Sinclair College, Dayton, Ohio

Skills Summary
*Project Coordinator
*General office Skills
*Customer Service
*Scheduling
*Professional Presentations
*Front office Operations/Microsoft office/SAP logistic software
*Trainer for the Procurement Quality division area of Delphi Corporation.
*Helped design and implement Ergonomic Policies
*Processed financial reports and monthly expenditure reports/Accounting
*Booked international and domestic travel arrangement for part delivery
*Quality Control Coordinator
* Set on the Quality Work life Group Steering Committee/Delphi
2
Work Experience
Communication: Reports/Presentation/ Employee training
*Prepared complex reports and professional correspondence for the Procurement De
pt.
*Designed and implemented training programs for employees
*Developed interactive training manual for Delphi's Quality Department
*Facilitated monthly productions meetings
*Conducted small group session on Quality implementations within the division
* Implemented and prepared complex reports for engineering department
* Controlled any vendor's changes that affected my area
*Monitored and reviewed any quality safety changes within my area
*Set up and managed meeting between my vendors and engineering department
Customer service/Problem Solving
*Develop a lean cost saving system for controlling product inventory
*Member on a Project Team that redesign product line that saved millions of doll
ars
*Work on setting up lean logistic within the vendors' supply pantries areas
*Work with engineer on product development which saved the company millions of d
ollars
* Work on the Quality life Team, I design a secure documentation folder that cou
ld hold the latest engineering and quality data
Employment History
Delphi/GM Logistic Account Manager/Project Coordinator 1977-2006
JAR Corporation Consultant-Awards Recognitions Products 2006-2009

Present:
Continuing education courses in project management and business administration
Durham Technical Community College, Durham, NC
Awards
GM Certificate- Recognition for Quality Control Development
GM Award-Business Communication
JAR Corp. - Outstanding Customer Service Recognition Award