ROBERT A. KOLPIN rk733a54@westpost.

net
1006 Evergreen St.
Mundelein, IL 60060 (847) 837-9704 (Home)
(847) 477-0771 (Cell)
QUALITY ASSURANCE EXECUTIVE
Quality leader with a record of success in improving company profitability and i
ncreasing customer loyalty. Proven abilities at the corporate and plant level in
multi-national companies in all aspects of quality management in multiple indus
tries. Proactive, hands-on leader who can align all areas of an organization to
create a culture that truly understands its customers' needs and is capable of d
elivering outstanding value on a consistent basis. Key competencies include:
* Quality Systems (ISO 9000)
* Design Control (New Product Dev.)
* Six Sigma - DMAIC and DMEDI
* Supplier Quality Management
* Training - Teams, Quality Awareness and Statistics
* Facilitator - Juran on Quality Improvement
* Statistical Quality Analysis
* Process Assurance
* M & A Integration
* Customer Loyalty/Satisfaction Assessment
EXPERIENCE HIGHLIGHTS
ZEBRA TECHNOLOGIES CORPORATION
Vernon Hills, IL 1992-2009
Zebra Technologies is a manufacturer of on-demand specialty digital printing and
automatic identification solutions that help companies identify, locate and tra
ck assets, transactions and people. Revenues in 2008 were $977 million.
Director, Corporate Quality
Designed and implemented a highly successful Quality Management System in all ar
eas of this multi-site international corporation that created a competitive adva
ntage through superior customer satisfaction and lower costs of non-conformance.
Key actions and results:
* Instrumental in creating and maintaining Zebra's reputation for quality and re
liability as Zebra grew from $40 million in 1992 to nearly $1 billion in revenue
in 2008.
* Achieved net promoter scores of +42 in customer satisfaction surveys.
* Drove a reduction of 29 percent ($7 million) in the Cost of Poor Quality betwe
en 2006 and 2008.
* Created and executed a successful Quality plan for the outsourcing of producti
on of 24 printer lines (annual volume of 1 million units) to a contract manufact
urer in China.
* Introduced and implemented Design Assurance and Product Qualification into the
new product development process.
* Formulated and maintained an Executive Quality Dashboard on Zebra's Intranet t
hat provided the Executive Team with easy, real-time access to 10 key performanc
e indicators.
* Successfully implemented Six Sigma as Zebra's preferred method of continuous i
mprovement that achieved over $350,000 in savings in the first year.
* Created a world-class quality management system (per BSI, the third party regi
strar).
* Initiated Quality Awareness Day and trained nearly 2500 Zebra associates world
wide on the principles of Quality, how they were applied at Zebra and the import
ance of delivering value to Zebra's customers.
* Improved outgoing quality level of all printer lines from 70 percent to a cons
istent 98 to 99 percent zero defect acceptance rate within an 18 month period.
* Achieved ISO 9001 registration at three sites in the first attempt.
* Lowered customer complaint rate by 85 percent over a three year span.
* Implemented a supplier pre-qualification process and a supplier rating system.

CORCOM, INC.
Mundelein, IL 1985-1992
Corcom is an Original Equipment Manufacturer of RFI and EMI filters that prevent
susceptibility and limit emissions from radio frequency interference (RFI) in a
ccordance with FCC and international standards.
Director of Quality Assurance
Directed efforts at multi-national sites to assure that all products designed, m
anufactured and sold by Corcom met all internal and customer standards for quali
ty and reliability.
* Re-energized and documented Corcom's quality system and guided all levels of m
anagement in its implementation.
* Gained preferred supplier status from AT&T.
* Improved outgoing quality levels to over 99.9 percent.
* Integrated the Juran continuous improvement process into the company culture.
* Implemented a requalification life testing process for existing products.
* Met regularly with key major accounts such as IBM, HP and Digital to review pa
st performance and set direction moving forward.
Process Assurance Manager
Developed and implemented a new program that applied the principles of process c
apability and statistical process control to the manufacturing processes employe
d in the construction of RFI filters. Promoted to Director in October of 1985.
PREVIOUS EXPERIENCE
Progressive Quality experience in new product development and plant quality assu
rance in the medical device industry with Baxter Healthcare and Becton Dickinson
as well as previous quality management roles with Injection-Molded Plastics and
Close Tolerance Machining companies.
EDUCATION / PROFESSIONAL DEVELOPMENT
B.S.M.E., Bradley University, Peoria, IL
Certified Quality Engineer, A.S.Q.
AFFILIATIONS
Senior Member, American Society for Quality (A.S.Q.)
Loaned Executive, United Way
Past President and current coach, Mundelein Little League