OBJECTIVE

To obtain a secure position where I can fully utilize my previous work

and computer experience, while being able to contribute to the success of
my employer with my diverse employment background.

Key Skills
Report & Document Preparation
Spreadsheet & Database Creation
Accounts Payable / Receivable
Bookkeeping & Payroll
Records Management
Inventory Management
Telephone & Front Desk Reception
Customer Service
Filing & Data Entry
Executive & Administrative Support
Strong Problem Solving
Highly Proficient in Computer Operations
Exceptional ability to understand and carry out oral and written
directions.
Excellent ability to communicate effectively both orally and in writing.
The ability to interact positively and effectively with all levels of
staff and clients

WORK HISTORY
4/2009 - Present
Customer Service
APAC Customer Service
1650 S Research Loop, Tucson, AZ
(520) 731-5800

Took inbound calls from customers and provided effective and timely
resolution of a range of customer inquiries. Work for one-call
resolution of customer issues. Completed ongoing training to stay abreast
of product, service and policy changes. Used a positive and cooperative
tone with both customers and coworkers. Demonstrated best judgment in the
disbursement of adjustments and credits. Increased the customer
experience by providing information on new products, rate plans, and
services through up selling opportunities.

2/2004 - 4/2009
Price Accuracy
Target
9615 E Old Spanish Trail
Tucson, AZ 85748
(520) 296-4290
Completed best practices for price change by working in sequence, working
as a team and accurately keying in correct counts. Deliver accurate
pricing through tickets, labels and signs. Maintained a friendly ,
helpful, positive and team-oriented attitude towards all team members and
guests.
10/2003 - 2/2004
Student Monitor
Anna Henry Elementary
650 N Igo Way
Tucson, AZ 85710
(520) 731-4700
Responsibilities include assisting the school administration in
maintaining a safe secure environment conducive to teaching and learning.
Supported staff in the enforcement of school policies and regulations.
Demonstrated a genuine concern and sensitivity for the feelings,
background, and views of all students, parents, and staff.

6/2001-12/2001
Customer Service
U.S. Merchants
1625 S. Proforma Ave
Ontario, CA 91761
(909) 923-3388
Imputed phone and fax orders and advises customers regarding shipments.
Responsible for handling inbound calls, resolving problems, researching
questions, and updating customer records. Additional duties include
tracking shipments, creating correspondence and maintaining a high level
of professionalism as well as handling general administrative duties.
Interacted daily with Sales, and Shipping departments as well as
customers. Also provided on-the-job training to the new Customer Service
Representatives and Administrative Assistants.

2/2001-5/2001
Legal Support
Law Office of Jeffrey Katz
2823 E Speedway Blvd
Tucson,AZ 85716
(520) 745-9200
Drafting complaints and other legal documents, maintaining calendar,
greeting clients, and answering a multiply line telephone system for
three separate businesses. Responsible for client billing, collecting
rent, handling mail, filing, coping, and faxing.
5/1999-2/2001
Legal Support
Law Office of Norman R. Freeman II. P.C
215 N Court Ave
Tucson, AZ 85701
(520) 884-8842
Answering a multiply line phone system, composing correspondence,
responsible for client billing,account receivable and office payroll,
filing, handling mail, entering time, transcription, and responsible for
office equipment and supplies.
EDUCATION
5/1990-8/1990 International Air Academy- Airline operation and
reservations.
9/1988-5/1989 Pima Community College- General Studies
9/1984-5/1988 Sahuaro High School - General Studies