Cassandra Eloi

3032 Creekbend Overlook

Douglasville, GA 30135
Home 954-296-1630
cea5fdf4@westpost.net
OBJECTIVE
To obtain a responsible and challenging position where my skills and knowledge w
ill
create value for my employer and customers.
SUMMARY OF QUALIFICATIONS
h Four time Pinnacle Club (Top Yearly Sales Company Award) winner
h Customer Service and Sales Support Manager New Representatives Incubation
Coach Facilitator Of new Product Training
SUMMARY
Qualification:
h A poised, polished professional with extensive experience in call center envir
onment.
h Offering expertise in all facets of management and customer service operations
.
h Expert organizer, aggressive communicator with a proven ability to accomplish
outstanding results.
h High motivational level, excellent leadership techniques, and ability to influ
ence and
stimulate others.
h Proven record of sales success including the ability to quickly identify core
customer
needs and persuasively solutions.
EMPLOYMENT
RBS World Pay, Atlanta, GA
Banking Relationship Manager, Jul. 2008 - Present
h Acting as liaison to merchant with other internal departments to ensure all me
rchant
concerns were addressed on a timely manner.
h Provide ongoing support to our merchant base concerning the setup, billing, se
ttlement,
and processing history of the account, and ensuring the customers overall satisf
action
by providing quality account management.
h Promptly answering telephone calls, e-mail, and Web inquiries as a specialist
to assist
merchants and other departments as needed with any merchant problem related to a
merchants account.
h Adhere to the Customer Principles, Customer Service Operating Guidelines and
maintain the Customer Service Culture set forth by management. .
PROFESSIONAL EXPERIENCE
Fulton County, Atlanta, GA
Communication Officer, Jun. 2007 - Jul. 2008
h Performing operational duties related to answering calls through 911 telephone
system
in the Emergency Service Department.
h Responsibilities include entering information into the Computer Aided Dispatch
terminal
h and accepting emergency and non emergency calls from the general public.
h Monitoring and processing alarms from government facilities.
h Forwarding information to the appropriate emergency agencies: Police, Fire, Sh
eriff
and EMS through radio dispatch.
Compu Credit, Atlanta, GA
Research and Correspondence Specialist, Sep. 2006 - Jun. 2007
h Responsible for accurate reporting to the credit bureaus for credit card custo
mers.
h Supporting all internal departments to ensure all compliance requirements are
met.
h Handling all customers billing and account inquiries and disputes.
h Handling written and email correspondence and statement request for clients an
d third
party vendors.
Noramec, Greenwood, MS
Senior Sales Manager, May 2006 - Aug. 2000
h Responsible for the recruitment and training of new sales representatives.
h Developing and coaching of representatives to aggressively sell Bellsouth Serv
ice to
businesses.
Bellsouth, Fort Lauderdale
Sales Coach, Apr. 1999 - Aug. 2005
h Utilized appropriate sales techniques to encourage a good customer relationshi
p and to
maximize company sales.
h Met and exceeded individual sales objectives and customer care commitments.
h Served as a telephone expert to the customer base by discussing and handling b
illing,
service and product inquiries.
h Active member of team aimed at enhancing the work environment for employees.
h Responsible for assisting a group of approximately 13 employees with sales cal
ls.
h Training employees on sales techniques, new product training and handling take
overs
from employees
EDUCATION
Community College, Dominica
Associate, Business Marketing, Jun. 1994
GPA: 3.5
REFERENCES
References Available upon request.