Kent J Thompson

* 330 Rockwell Ct. Zionsville, Indiana, 46077 * 317-431-2416 * kta689d6@westpost

.net *

SUMMARY
A highly experienced sales and technical support specialist with advanced skills
in dealing with large direct customers and training indirect distributor networ
ks, with yearly sales in excess of 2.6MM, seeking a position as a Direct Sales E
ngineer or Field Service Engineer

PROFESSIONAL EXPERIENCE
Shell Oil Company, Houston, TX 2007 - 2009
Front Line Technical Specialist
- Assisted five distributors in growing their metalworking businesses by over 10
,000 gallons in the
Mid-West and Chicago markets
- Enabled Shell Sales force to concentrate on generating new business by being t
he primary technical contact for the customer and local sales force in the Cont
inental United States
- Grew and maintained business with the existing metalworking accounts, over 10,
000 gallons added
- Saved distributors from losing business through problem resolution and persona
l advice
- Sustained relationships with account stakeholders and interface with supply ne
twork to ensure timely delivery and products
- Allowed distributors to be self sufficient with problem solving and product kn
owledge for each application through my hands-on practical training within exis
ting accounts
British Petroleum, Inc., Naperville, IL 1991 - 2007
Castrol Industrial
Account Manager
* Exceeded Sales Quota 10 years, "Quota Club" Member (Top 5% in sales company wi
de)
- Integral in developing Castrol's 4th largest distributor, identified as a Key
Account
- Provided sales growth and negotiated support with large direct accounts
* Distributor Management
- 8% - 10% gross margin growth per year
- Incorporated smaller distributors in select markets to make possible further g
rowth
- Reduced conflict between a group of four (4) distributors in a common market a
rea
- Permitted special pricing rebates allowing distributors to be competitively pr
iced when needed to grow or maintain business
- Facilitated ongoing training activities, providing technical and sales trainin
g for distributor personnel
* Direct Account Management
- Generated sales and provided technical support of large direct customers
- Primary contact of technical expertise for all customer needs with in-depth pr
oduct knowledge on applications and troubleshooting
- Consistent growth in business within large customer base through pricing negot
iations, product technology enhancements and the implementation of cost improve
ment projects
- Acted as a technical resource throughout Castrol ILS, provide mentorship for A
ccount Managers and Engineering Personnel with in-depth product knowledge and a
pplication expertise
EDUCATION
Master of Arts in Education; Bachelor of Science in Education; Ball State Univer
sity, Muncie, Indiana