253-30 85th Road * Bellerose, New York 11426-2126

516-381-2354 *
http://www.linkedin.com/pub/thomas-prendergast/12/431/933
Results-driven professional with extensive management, operational development,
and cost control experience, and the ability to apply these skills to educationa
l environments. Motivated leader with human resources expertise, reputable for b
uilding and leading high-performing teams, training, evaluating, and supervising
large groups, and effectively directing all aspects of day-to-day operations in
cluding customer service, distribution, personnel administration, labor relation
s, collective bargaining, accounting and finance, and purchasing. Experienced in
structor with outstanding communication and organizational skills, and a proven
ability to motivate students.
Teaching/Training * Management * Operational Development * Human Resource Admini
stration
Communication * Cost Control * Accounting/Finance * Customer Service * Distribut
ion
Procurement/Purchasing * Negotiation * Business Solutions * Team Building/Leadin
g
PROFESSIONAL EXPERIENCE
NEW YORK CITY DEPARTMENT OF HEALTH & MENTAL HYGIENE * 2009-PRESENT
To protect and promote the health of all New Yorkers.
Staff Analyst / Supervisor Dog Licensing Unit (2009-present)
UNITED STATES POSTAL SERVICE, New York, New York * 1984-2009
Provider of mail services to residents of United States and its territories.
Supervisor/Customer Service Analyst (1988-2009)
Direct daily operations including customer service, sales, distribution, personn
el administration, labor relations, collective bargaining, accounting/finance, a
nd procurement/purchasing. Manage compilation, calculation, processing, maintena
nce, and reporting of informational and financial data, including retirement pla
ns, payroll adjustments, and audits.
Prepare weekly, monthly, and quarterly reports and maintain communication with a
ll departments. Train, schedule, supervise, and evaluate employees, and particip
ate in grievance proceedings and negotiations. Oversee compliance to EEO and OSH
A requirements. Build productive teams and develop staff members on their way to
managerial positions.
Serve as instructor for newly hired supervisors, teaching procedures surrounding
the monitoring of employee attendance, the provisions of the Family Medical Lea
ve Act, and postal policies and regulations.
* Promoted frequently through several increasingly responsible supervisory/mana
gement posts including Supervisor of Mails and Delivery, Superintendent of Posta
l Operations, and Supervisor of Customer Services, often managing 100+ employees
.
* Improved efficiency by introducing automation efforts to condense total busin
ess hours while on special assignment as Officer in Charge of East Quogue Post O
ffice.
* Achieved continuous 99-100% delivery confirmation score during tenure as Offi
cer in Charge of Westhampton Beach Post Office.
* Participated as guest speaker at several community forums, educating public a
nd increasing positive public perception of United States Post Office.
* Received numerous awards and recognitions including 2 Certificates of Recogni
tion, 2 Special Achievement Awards, a Patriotism Award, and 8 Letters of Commend
ation.
* Corrected gross safety infractions as Officer in Charge of East Quogue Post O
ffice, including faulty electrical wiring, broken floors and window frames, debr
is in storage room, and unsanitary conditions, restoring facility to compliance
with health and safety standards and improving employee morale, productivity, an
d performance. Reduced clerical overtime by 4% as Officer in Charge of Croton-on
-Hudson Post Office.
Registry Clerk / Distribution & Window Clerk / Vehicle Operations Maintenance As
sistant. (1984-1988)
Held several clerical / maintenance and technician positions between 1984 and 19
88, before achieving managerial status in the Postal Service.
CAREER EDUCATION CORPORATION, GIBBS COLLEGE & BRIARCLIFFE COLLEGE,
Norwalk, Connecticut and Bethpage, New York * 2005-2009
Leading provider of educational services with colleges serving more than 90,000
students.
Adjunct Instructor
Provide classroom and on-line instruction to undergraduate students, teaching co
urses in business communications, career services, industrial/organizational psy
chology, mathematics, medical records management, pharmacology, small business m
anagement, and statistics.
Dunbar Armor, Plainview, New York * 2003-2006
Provide security in the transportation of funds to and from the Federal Reserve
to banks, retail outlets, and vendors.
EDUCATION
Master of Business Administration in Human Resources Management
Ashford University, Clinton, Iowa (GPA 3.64)
Bachelor of Science in Business Management and Economics
State University of New York Empire College, Saratoga Springs, New York (GPA 3.4
6)
MILITARY
Served from 1978-1983 as Clinical/Medical Specialist with 5th Combat Support Hos
pital in Fort Bragg, North Carolina and as Non-Commissioned Officer in Charge of
Aerospace Medicine and Aeromedical Evacuation Technician with 354th Tactical Fi
ghter Wing of United States Air Force Hospital in Myrtle Beach, South Carolina.
Honorably discharged from US Army and Air Force.
PROFESSIONAL AFFILIATIONS
National Association of Sports Officials
New York State Notary Republic
National Association of Postal Supervisors
National Association of Retired Federal Employees
American Legion
Knights of Columbus
Suffolk County Football Officials Association