FELICE FORREST

*9940 Richmond Avenue #2115 Houston, TX 713-789-4731 or 713-534-2205 Texas 77

042
Seeking a position in capacity of Client Service/ADMINISTRATIVE within a general
business, bringing the following experience, skills, and attributes: Extensive
experience working in a client service environment, account receiving, direct bi
lling, & researching in a office setting.
Computer Experience: Microsoft Word, Excel, Outlook, Lotus, Novell NT, Yardi Vo
yager, Payment Management Mainframe Applications, Lavista Software.
WORK EXPERIENCE
American Reliable Insurance, Omaha, Nebraska 08/05 - 08/09
Provided client servicing & billing information and also file research for agen
ts and internal departments. Acted as a primary customer service contact for ag
ents, insured's, internal Departments. Processed a high volume of incoming calls
from agents and insured's. Had thorough knowledge of billing system, workflow,
specifically to function with cash, cancellations, audit, underwriting.
* Client servicing, researched problems, developed solutions for direct billing
and non-billing.
* Offered and negotiated solutions by placing outgoing calls.
* Handled incoming and outgoing calls provided excellent interpersonal and custo
mer service skills. Extremely client focused. Worked in the accounting area on
special projects within Direct Bill.
* General knowledge of property & casualty insurance. Prioritized work and bala
nced multiple task.
State of Nebraska Administrative Services , Omaha Nebraska 02/04 - 06/04
SOS Temporaries - Deaf and Hard of Hearing
* Worked closely with the Director to prepare manuals for the Deaf.
* Typed letters answered phones, and set up online meetings, took minutes.
* Scheduled appointments for social workers to make in-home appointments.
* Used TTY relay machine for communicating with the deaf.
Omaha Housing Authority 11/03 -2/04
Remedy Temporary Staffing
* Worked in a leasing office, assisted in leasing apartments.
* Interviewed applicants and qualified them for apartments, ran credit checks.
* Dispatched maintenance, scheduled repairs, answer phones, typed leases
* Serviced tenants by taking complaints, and offered solutions for paying rent.
American Horizon Insurance 09/00 - 3/02
Administaff Personell Services
* Call Center , client servicing for automobile insurance. Worked in a team envi
ronment.
* Used Novell NT application and other PC based mainframe software applications
* Demonstrated investigative and independent problem solving.
* Recorded claim information from insured's.
* Took credit card and payment information by phone.
* Processed mail, covered phones, and other administrative duties.
* Excellent customer service skills
*
Education
Bachelor of Science - Information Systems in Business
University of Phoenix - Denver Colorado Classes with Colorado Division of Ins
urance
Studied with American Institute for Chartered Property & Casualty Underwriters
Classes ,
INS 21 Liability Exam/ Personal Ins - World Financial Group Seminars & Financ
ial Classes