JACOB Y.

RILEY
22622 Cuttler Road * New Caney, Texas 77357
713.412.8229 * jrab6f64@westpost.net

GENERAL MANAGER
Dynamic operations manager with 20+ years of experience and a history of outperf
orming targets for sales growth, cost control, employee retention, efficiency, a
nd loss control. Strategic thinker with record of ensuring alignment with operat
ional / regulatory requirements and proactively identifying / resolving issues.
Diligent team leader with proven ability to manage logistics, food services and
dining operations, and training programs. Unique depth and breath of expertise s
panning global logistics, military, aviation, and restaurant management function
s. Top Secret Clearance, INSCOM.

Operations * Strategic Planning * Cost Control * Logistics * Quality Assurance (

QA) * Budgeting
Team Leadership & Development * Food & Beverage * Facilities Management * Safety
Client Relations * Training * International Business * Human Resources (HR)
Aviation Services * Cash Management * Warehouse Management

PROFESSIONAL EXPERIENCE
GLOBAL LINGUIST SOLUTIONS / DynCORP INT'L, Falls Church, Virginia * 2008 to pres
ent
Logistics / specialized services firm. Civilian and governmental clientele. ~ 14
,000 employees.
Site Manager / GS-13, Iraq
Direct site operations and 200+ team members. Develop and implement strategies t
o maximize compliance with linguistic and POC requirements in cooperation with e
mployees. Diagnose and resolve issues. Manage facilities, accounting / payroll,
and employee performance.
* Spearheaded cash management / disbursement with zero losses / shortages.
* Cultivated productive relationships with military and civilian personnel.
ACCUFLEET INTERNATIONAL, Houston, Texas * 2006 to 2008
Leading aircraft services provider for Continental and other top carriers. Prese
nce at 25 airports.
Service Supervisor
Oversaw nighttime operations for a multimillion dollar contract and 10 staff mem
bers (drivers). Managed vehicle safety and employee training. Maintained strong
relationship with airline customer.
* Outperformed cost, budget, and employee expense targets.
* Achieved zero rate of aircraft delays attributable to overnight shift.
HANDY HARDWARE, Houston, Texas * 2005 to 2006
International retail hardware distributor.
Shipping and Receiving Lead Person, Pipe Yard
Managed 15 team members and loading, unloading, and the yard. Ensured accurate o
rder tagging / processing and sufficient support for warehouse operations. Drove
forklift on as-needed basis.
* Enhanced efficiency and safety while directing loading / unloading and yard op
erations.
* Earned promotion from shipping / receiving department to pipe yard within 6 mo
nths.
Continued...
JACOB Y. RILEY * Page 2 * jrab6f64@westpost.net

COUNTRY MARKET BUFFET / FLYING J, INC., New Caney, Texas * 2003 to 2005
National retail, food service, and gas station / truck stop company with ~ 13,00
0 employees.
Kitchen and Service Manager
Directed key dining operations and staff members. Devised and deployed strategie
s to reduce costs and improve quality. Supervised hiring, training, data process
ing, and facility opening / closing.
* Played key role in all phases of launching a new location.
* Enabled timely opening of restaurant by hiring team and preparing all departme
nts.
CARLSON RESTAURANTS WORLDWIDE, Houston, Texas * 2001 to 2003
Global marketing, hospitality, food services, and travel services leader.
Manager of Service, Kitchen, and Bar
Oversaw food service logistics, customer service, and team members. Generated sc
hedules and ensured alignment with food safety regulations. Led maintenance and
strategic planning.
* Drove sales growth in consecutive quarters.
* Met or surpassed goals for managing costs of food and alcoholic beverages.
MARIE CALLENDER'S, Houston, Texas * 2000 to 2001
Prominent restaurant and bakery operator with 130 locations.
Restaurant Manager
Managed food services / dining operations and facility opening / closing. Minimi
zed costs while improving efficiency, safety, and quality. Spearheaded staff hir
ing and development programs.
* Ensured facility safety, inventory sufficiency, and operational efficiency.
* Gained and leveraged expertise in baking techniques.
GOLDEN CORRAL, Houston, Texas * 1997 to 2000
Kitchen Manager. Optimized food cost control and employee retention.
EDUCATION
Associate of Applied Science in Business Management
Rutledge Community College, Fayetteville, North Carolina
SECURITY CLEARANCE
Current Top Secret Clearance, INSCOM
REPRESENTATIVE ADDITIONAL DEVELOPMENT (Further Details on Request)
Restaurant / Food & Beverage Training (All Areas), Cost Control, Cash Management
, Budgeting
Labor Controls, Marketing, Strategic Business Planning, Human Resources (HR), Tr
uck Operator
Continental Airlines Air Service Certifications (Boeing 737, 757, 767, 777)
U.S. Army (Primary Leader Management School, Roads / Bridges / Airfields Build a
nd Destruction, Noncommissioned Officer Course, Combat Engineer, Squad Leader, J
ump Master, Airborne School)
COMPUTER SKILLS
Microsoft Office, Adobe 8 Professional, Cisco VPN, DSN, VoIP, SVoIP, 10-Key