INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA

END-OF-SEMESTER EXAMINATION
SEMESTER 1, 2006/2007 SESSION
KULLIYYAH OF INFORMATION AND COMMUNICATION
TECHNOLOGY

Programme : BIT/BBA/BECS/ICT/ENM Level of Study : Undergraduate

Time : 2.30 p.m. – 4.30 p.m. Date : 11/11/2006

Duration : 2 Hr(s) 00 Min(s)

Course Code : INFO 2501 Section(s) : All

Course Title : MANAGEMENT INFORMATION SYSTEMS

This Question Paper Consists of 8 Printed Pages With 3 Parts Including Cover
Page

INSTRUCTION(S) TO CANDIDATES
DO NOT OPEN UNTIL YOU ARE ASKED TO DO SO
YOU ARE REQUIRED TO ANSWER
ƒ ALL QUESTIONS IN PART A IN THE MCQ ANSWER SHEET
ƒ ALL QUESTIONS IN PART B IN THE MCQ ANSWER SHEET
ƒ ANY FOUR (4) QUESTIONS IN PART C IN THE ANSWER BOOKLET

Any form of cheating or attempt to cheat is a serious

offence which may lead to dismissal.
APPROVED BY

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Part A ( 20 marks ) : True / False Questions. Answer all the questions in the MCQ
answer sheet, whereby A = True and B = False.

1. Supply chain management software concentrates on the efficiency of a firm's

internal production, distribution, and financial processes.

2. Companies are turning to customer relationship management (CRM) to improve

their customer focus. CRM systems try to help a company identify, reward, and
market to their most loyal and profitable customers.

3. Electronic funds transfer (EFT) systems are a major form of electronic commerce
systems in banking and retailing industries that use a variety of information
technologies to capture and process money and credit transfers between banks and
businesses and their customers.

4. An e-commerce portal is the marketing or sales channel created by a company to

conduct and manage its chosen e-commerce activities.

5. An expert systems asks questions of the user, searches its knowledge base for
facts and rules or other knowledge, explains its reasoning process when asked,
and gives expert advice to the user in the subject area being explored.

6. A high-quality virtual reality (VR) system is designed to give users realistic

displays and a natural sense of motion.

7. There are several e-business strategies. For example, a channel reconfiguration

uses the Internet to define a new market by identifying a unique customer need.
This model requires you to be among the first to market and to remain ahead of
competition by continuously innovating.

8. People are the major focus of organizational change management. This includes
designing programs to recruit and train employees in the core competencies
required in a changing workplace.

9. The maintenance activity includes a post-implementation review process to

ensure that newly implemented systems meet the systems development objectives
established for them.

10. Fault tolerant systems are computers that have multiple central processors,
peripherals, and system software and that are able to continue operations even if
there is a major hardware or software failure. In a fail-soft system, computers
continue to operate at the same level even if there is a major hardware or software
failure.

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Part B ( 40 marks ) : Multiple Choice Questions. Choose the most suitable answer.
Answer all questions in the MCQ answer sheet.

11. Enterprise application integration software is being used by many companies to

perform which of the following?
A) Connect their major e-business applications, acting as middleware that
performs conversions and coordination between business applications.
B) Integrate enterprise application clusters by letting employees collaborate and
communicate.
C) Develop business rules for end-users to integrate applications.
D) None of the above.

12. Collaborative work management tools help people accomplish or manage group
work activities. Which of the following is NOT a collaborative work
management tool?
A) Data conferencing.
B) Calendaring and scheduling.
C) Workflow system.
D) Knowledge management.

13. Though the benefits of ERP are many, the costs and risks are also considerable.
Which of the following makes up the bulk of implementing a new ERP system?
A) Hardware costs
B) Software costs
C) Converting data from previous legacy systems
D) Training and change management

14. The demands of today's competitive business environment are pushing

manufacturers to use which of the following technologies to help them re-
engineer their relationships with their suppliers, distributors, and retailers?
A) Intranets
B) Extranets
C) E-commerce Web portals
D) All of the above

15. ________________ involves the electronic exchange of business transaction

documents over the Internet and other networks between supply chain trading
partners (organizations and their customers and suppliers).
A) Data exchange
B) Intranets
C) Electronic data interchange
D) Data interchange

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16. E-commerce systems typically use an electronic ________________ process,
which enables customers to select products from website catalog displays and put
them temporarily in a virtual shopping basket for later checkout and processing.
A) Shopping cart.
B) Collaboration and trading.
C) Security.
D) Workflow.

17. A basic fact for Internet retailing is that all retail websites are created equal as far
as which imperative of success in retailing is concerned?
A) Pricing.
B) Advertising.
C) Location.
D) Integration.

18. Building an e-commerce website can be done in a number of ways. A small

company with limited capital may choose which of the following as a cost
effective alternative?
A) Use simple website design software tools and predesigned templates provided
by website hosting services.
B) Use in house software developers or hire outside website development
contractors to build a custom-designed e-commerce site.
C) Contract with their ISP (Internet Service Provider) or a specialized Web
hosting company to operate and maintain the B2C website.
D) None of the above.

19. Decisions made at the operational management level tend to be more:

A) Structured.
B) Semistructured.
C) Unstructured.
D) Self-structured.

20. Which one of the following should be used to answer the question: What if we cut
advertising by 10 percent? What would happen to sales?
A) Sensitivity analysis.
B) Optimization analysis.
C) What-if analysis.
D) Goal-seeking analysis.

21. Systems that use massively parallel processors whose architecture is based on the
human brain's mesh-like neuron structure are called:
A) Knowledge-based systems.
B) Neural networks.
C) Fuzzy logic systems.
D) Expert systems.

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22. Planning for competitive advantage is important in today's competitive E-business
arena and complex information technology environment. Several models are used
to evaluate the potential benefits and risks a company faces. One of the models is
the strategic opportunities matrix - commonly referred to as SWOT. SWOT is an
acronym for:
A) Strengths, weaknesses, opportunities, and threats.
B) Strengths, willingness, opportunities, and threats.
C) Strengths, willingness, options, and threats.
D) Strengths, weaknesses, options, and threats.

23. End user resistance can be minimized through:

A) Proper end user education and training.
B) Improved communications with IS professionals.
C) End user involvement in the development and implementation of new
systems.
D) All of the above.

24. Some key tactics change experts recommend to increase the success of change
management experiences would include which of the following activities?
A) Involve as many people as possible in e-business planning and application
development.
B) Make constant change an expected part of the culture.
C) Tell everyone as much as possible about everything as often as possible,
preferably in person.
D) All of the above.

25. Prototyping involves:

A) The execution of the standard systems development cycle using CASE tools.
B) A rapid generation of systems by information systems professionals without
the need for end user input.
C) The use of a fail-safe development process designed to ensure that an
information system meets all user requirements without revision.
D) An iterative and interactive development process with extensive end user
involvement.

26. A feasibility study would NOT answer which of the following questions?
A) Does the technology that is necessary to implement the proposed system
exist?
B) Is the proposed system technologically, economically and operationally
feasible?
C) Which type and model of computer will be used by the proposed system?
D) What impact will the proposed system have on current employees?

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27. In systems design, user interface design refers to the design of:
A) Programs and procedures to be used by end-users.
B) Display screens, forms and reports, and interactive computer user dialogs.
C) User training manuals.
D) The structure of databases and files accessible by end users.

28. There are four major principles of technology ethics: proportionality, informed
consent, justice, and minimized risk. Which of the following best describes
justice?
A) The good achieved by the technology must outweigh the harm or risk.
Moreover, there must be no alternative that achieves the same or comparable
benefits with less harm or risk.
B) Those affected by the technology should understand and accept the risks.
C) The benefits and burdens of the technology should be distributed fairly. Those
who benefit should bear their fair share of the risks, and those who do not
benefit should not suffer a significant increase in risk.
D) Even if judged acceptable by the other guidelines, the technology must be
implemented so as to avoid all unnecessary risks.

29. Which one of the following statements is true?

A) Individuals within a computer-using organization may become unemployed
unless they can be retrained for new positions.
B) Jobs created by the computer within a computer-using organization rarely
require different types of skills and education than the jobs eliminated by the
computer.
C) The use of computers has not caused a significant reduction in any types of
job opportunities.
D) The only jobs created by IT are in the manufacture, sale and maintenance of
computer hardware and software.

30. The goal of ergonomics is:

A) To design healthy work environments that are safe, comfortable, and pleasant
for people to work in.
B) To design efficient work environments that are productive and promote high
morale.
C) To design effective work environments that are conducive to fast-paced,
repetitive jobs.
D) To design policies to provide structured work environments.

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Part C ( 20 marks ) : Short Answer Questions. Choose ANY FOUR (4)
QUESTIONS. Write the answers in the answer booklet provided.

31. Identify the three goals of enterprise collaboration systems. Briefly explain two of
them. [5marks]

32. Define Enterprise Resource Planning (ERP). State and briefly explain two
business values of ERP. [5 marks]

33. State three e-commerce success factors. Briefly explain two of them. [5 marks]

34. Data mining provides decision support to managers and business professionals
through a process called knowledge discovery. Describe the role of data mining
software in the knowledge discovery process. List four types of analysis that can
be performed by the software in this process. [5 marks]

35. Technology architecture is a major component in the business/IT planning

process.
a) Describe another major component in the business/IT planning process.
[1 mark]

b) State and briefly describe the major components in the IT architecture.

[4 marks]

36. When a company wants to outsource its IS services, there are several evaluation
factors that need to be considered when appointing a service provider. Mention
and elaborate in brief five of these factors. [5 marks]

37. Provide three examples of internet abuse in the workplace. Briefly explain two of
them. [5 marks]