Robert H.

Sage
505 Sterling Road
Virginia Beach, Virginia 23464
Telephone: (757) 416-6918
Telephone: (757) 725-1676
E-Mail: rs8e5fa0@westpost.net
Results-Driven Senior Business Executive with extensive professional experience/
skills in the following areas: Executive-Level Sales Management; Managing Multip
le Sales Channels; Operations Management; Developing/Overseeing Compensation Pla
ns; Increasing Sales/Profits; Marketing Strategy Development & Implementation; P
ublic Relations; P&L Responsibility.
Profile:
Senior Business Executive with proven track record of achieving significant cont
ributions towards the efficiency and effectiveness of sales, marketing and distr
ibution in the telecommunications industry.
Strengths: Proven managerial/leadership abilities (able to motivate personnel to
reach desired objectives); strong organizational abilities and knowledge of P&L
; excellent communication/interpersonal skills with the ability to develop posit
ive relationships with subordinates; skilled at multi-tasking.
Areas of Expertise:
*Executive-Level Sales Management
*Business Planning
*Performance Improvement
*Sales Compensation Plans
*Team Building/Employee Motivation
*Achieving Sales Growth
*Advertising
*Promotions
*Marketing
*Problem Identification/Problem Resolution
*P&L Responsibilities
Selected Accomplishments:
Vice President, Wireless Sales (NTELOS, Inc.): Prepared and won the Virginia Sta
te and UVA Medical bids for wireless service.
Director of Sales Operations (NTELOS, Inc.): Developed and implemented new loane
r phone program.
Operations Manager (East Coast Communications): Developed new sales compensation
plans for all sales personnel.
Vice President/General Manager (Alltel Communications): Increased gross sales 16
% over 2002 by restructuring sales organization to drive improved performance th
rough staff realignments.
Vice President, CLEC & Data Strategy (Alltel Communications): Identified best pr
actices within the CLEC markets by implementing a Cost-to-Acquire review process
which analyzed sales and operations costs and staffing structures.
Vice President, Sales & Distribution (Alltel Communications): Reduced sales rep
turnover by 15% within 12 months by developing and implementing a new hire sales
 training program.
Education:
Master of Business Administration - Executive Program (1999), College of William
Mary, Williamsburg, Virginia
Bachelor of Science Degree in Business Administration (1979), University of Virg
inia at Wise
Training: Dale Carnegie; Human Relations Training; Management Training
Professional Experience:
NTELOS, Inc., Waynesboro, Virginia (2006 to 2009)
Vice President, Wireless Sales (11/07-2009)
Manage multiple sales channels which include retail, indirect, and business.
*Opened new retail stores which increased the company's sales and which aided in
achieving sales targets in 2008 and 2009.
*Redesigned and implemented new compensation plans for direct and indirect sales
channels in 2008.
*New compensation plan aided in improving manager turnover from 47% in 2007 to 1
7% in 2008.
*Prepared and won the Virginia State bid for Wireless sales and service in 2009
which accounted for over 500 lines of service.
*Prepared and won the University of Virginia Medical bid for wireless sales and
service in 2008 which accounted for over 600 lines of service.
Director of Sales Operations (06/06-11/07)
Managed operational functions for regional wireless company; activities included
managing processes and procedures for 70 retail locations which included cash,
inventory, sales training, sales compensation and other sales operations.
*Developed and rolled out retail store Mystery Shop program.
*Assisted in numerous retail store and retail kiosk openings.
*Developed and rolled out improved sales operations compliance procedures.
*Assisted in developing and rolling out an Improved Loaner Phone program which i
mproved customer satisfaction.
East Coast Communications (2005 to 2006)
Virginia Beach, Virginia & Kill Devil Hills, North Carolina
Operations Manager
Managed operational functions for small wireless company; activities included ma
naging cash, inventory, sales operations and retail store operations.
*Developed compensation plans for all sales personnel.
*Developed and produced the following reports for management team: weekly/monthl
y sales reports; weekly inventory reports; monthly financial reports.
Alltel Communications, Various Locations Listed Below (1999 to 2004)
Vice President/General Manager (08/01-02/04), Greenville, South Carolina
Managed all sales and service functions/activities in the Greenville, SC and Hic
kory, NC markets; scope included over 60 retail sales reps, 10 business sales re
ps and 20 sales/store managers.
*Implemented a well-defined performance management system and internal communica
tion and follow-up systems that contributed to the sales growth.
*Improved revenue and expense performance by 10% over the last two years.
Vice President, CLEC & Data Strategy (04/01-08/01), Little Rock, Arkansas
Directed functions related to the company's CLEC and Data organizations; managed
sales operations and staffing of 21 CLEC markets across the company.
*Developed and implemented Data strategy which successfully launched many produc
ts such as Internet, Paging and Wireless Web products/services.
*Developed and implemented new sales and pipeline reports to better monitor CLEC
activity; 10 underperforming markets were subsequently eliminated.
Vice President, Sales & Distribution (03/99-04/01), Little Rock, Arkansas
Directed all sales functions for over 3000 Alltel sales reps and managers; funct
ions included retail operations, indirect distribution, national accounts, sales
training, reporting and contests.
*Developed and implemented a company-wide sales distribution channel strategy.
*Aligned sales compensation plans with business strategy; sales expense was redu
ced 10% while the plan fairly rewarded sales reps.
360 Communications/Alltel, Virginia Beach, Virginia (1996 to 1999)
Vice President, Marketing (01/97-03/99)
Directed all marketing functions for the Alltel Mid-Atlantic region including ma
rketing, advertising, promotions, pricing, public relations and local sponsorshi
ps; promoted to Vice President in 1998.
*Launched new pricing plans and packages that maintained revenue growth, reduced
churn and significantly improved market presence.
*Led marketing activities associated with the Alltel name change; successfully a
ccomplished with minimal confusion to the customer, community and associates.
*Developed and executed new product introductions such as Digital Service and Pa
ging which increased feature revenue by over $1M during the year.
Director, Market Operations (03/96-01/97)
Responsible for all sales, customer service and maintenance operations for the H
ampton Roads/Petersburg markets that included over 200 associates; functions inc
luded oversight of the market's $34M operating budget and capital spending.
*Led the implementation of 360 Long Distance service in the market and gained ov
er 2000 customers within six months; achieved a $500k profit and maintained a 40
% margin on accessories sold.
*Led the total process and filed applications that ultimately resulted in the aw
ard of the Bronze Medal for the Virginia Senate Quality Award.
*Expanded retail distribution by developing working agreements with other retail
ers such as Hayne's Furniture, Radio Shack, and Home Quarters.
Organizations/Volunteer:
*Member, Town Center Kiwanis Club (Present)
*Co-Chair, Annual Fund for University of Virginia College at Wise (2009-Present)
*Board of Directors, Urban League of the Upstate (2002-2004)
*Board of Directors, Greenville Eastside Kiwanis (2001-2004)
*Board of Directors, Pembroke Kiwanis Club (1994-1999; Secretary, 1998)
*Board of Trustees, Old Dominion University Inter-Collegiate Foundation (1994-19
99)
*Board of Directors, Central Business District (1997-1999)
*Board of Directors, Junior Achievement (1995-1999; Chairman, 1998-1999)
Personal:
*Proactive in civic and community organizations throughout the Hampton Roads are
a
*Proficient in computer applications including Word, Excel and Internet Resource
s
*Currently engaged in and available for consultations in all aspects of wireless
communications, business planning and development, sales and marketing and mana
gement efficiencies