Sarah A. Cosslett, M.B.A, P.H.

R
Phone: 773-220-8702 E-mail: scad8219@westpost.net
802 Hunter Ave Columbus, OH 43215
Energetic MBA graduate, passed PHR exam. As a sales manager, developed strong s
kills in talent management, time management, and leadership. Other strengths in
clude a creative mindset, excellent written and verbal skills, and ability to an
alyze data. Process-oriented and results-driven.
EDUCATION
The University of Toledo, Toledo, Ohio
Masters of Business Administration May 2009
* General Management, Elective in Human Resources
* Society for Human Resource Management, School Chapter and Active National Memb
er
Assistantship while attending graduate business school:
* Worked under the Director of the UT Student Union; created and analyzed assess
ments
* Managed business operation of the Student Copy Center; scheduled, disciplined,
and promoted good customer service to five employees
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts May 2005
* Major: History
University of Michigan in Florence, Florence, Italy
* Study Abroad Program, Spring Semester 2004
ADDITIONAL CERTIFICATION & LICENSES
* Passed Professional Human Resources (PHR) Exam HRCI ID: 220100202824
* Property and Casualty Insurance License in the State of Ohio and Michigan
EMPLOYMENT
Nationwide June 2009-Present Lewis Center and Toledo, Ohio
Customer Service Representative at OnYourSide Center
* Provide quality service through general understanding of customer needs and ti
mely responses to inquires regarding new customer accounts, product availabi
lity, billing and payment options, policy status, and complaints
* Received "spirit award" for exceptional customer service; selected to develop
a presentation about caring for customers
* Assigned to support opening of OYS Center retail insurance store out of state
* Led training on systems and best practices for new hires
The Jeremy Feeback Agency, Service and Sales Associate
* Responsible for the sales and servicing of all available property/casualty ins
urance products; advised best coverage options, quoted rates and closed sales in
first-time final mode
* Developed and maintained confidential agency reports and records
Dillard's Department Store October 2006-June 2008 Toledo and Maumee, Ohio
Area Sales Manager for the Accessories and Lingerie Department
* Supervised and coached 25 associates; recruited, interviewed and trained new
employees, scheduled associates
* Responsible for interpreting sales ratios, supporting sales plans, keeping tra
ck of sales statistics, monitoring daily inventory balancing, directing markd
own procedures
* Accountable for short term profits of promotional events; surpassed sales goal
s
* Responsible for administering compensation plans and developing creative incen
tive programs
* Promoted from Assistant Area Sales Manager and Sales Associate in recognition
of quality performance and
ability
Wisconsin State Government December 2004-July 2006 Madison, Wisconsin
Legislative Assistant for State Rep. Scott Gunderson
* Contributed to the passage of the Cancer Patient Protection Act in the State o
f Wisconsin
* Organized National Resources Committee Hearings, contact liaison for concerns
of the 83rd District constituents
Recruited from Page Position in recognition of hard work and effectiveness
AFFILIATIONS
Junior League of Columbus, Wisconsin Alumni Group of Columbus, Running Club, Alp
ha Chi Omega