SCOTT A.

BUFTON
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4255 W. Lake Circle Littleton, CO 80123 bscott1192@qwestoffice.net
303-956-5042

CHIEF OPERATIONS OFFICER/SR. VP of SALES

Operating and Management Executive successful at building and leading a high per
formance organization for a global consumer product and service company. Strong
qualifications in operations, business development and P&L management. A strat
egic highly entrepreneurial visionary with a clear sense of purpose and urgency
when faced with diverse situational challenges during periods of both declining
sales and rapid growth. Excel at partnering with all core business operations t
o significantly increase the company's foot print, expand market share and gener
ate sustainable revenue. Expert at creating/capitalizing on networks, liaisons
and business connections, while negotiating /managing joint ventures and strateg
ic partnerships with multi-billion dollar companies.

PROFESSIONAL EXPERIENCE
TAE Enterprises, Littleton, CO 2004-Present
COO, EVP Business Development
Hold P&L responsibility for this $20 million dollar (annual revenue) consumer go
ods sales and distribution company. Lead the strategic planning process, help f
ormulate the corporate vision, initiate growth strategies, provide strategic gui
dance on operations globally, and approve all financial initiatives. Work with
the CEO/VP of Sales to implement new product strategies and develop long range g
rowth potential.
* Chaired committee for new product testing which resulted in a 42% sales increa
se in the first month and 27% increase for the year.
* Created new ways to interact with teams worldwide and develop/coordinate month
ly recognition plans and incentives. The result was an increase in sales by 40%
.
* Responsible for integrating new computer systems with new and existing clients
resulting in 23% increase in sales in 6 months.
* Provided/developed customer service interfaces/support designed to increase ov
erall customer satisfaction. It resulted in a 32% decrease in customer calls and
a 54% increase in overall customer satisfaction.
* Provided daily statistics to the President/CEO and Board of Directors includin
g operational expenses, sales, new customers, business forecasts and commissions
. Result was an increase of 16% annual of net profits.
* Responsible for monthly meetings outlining the performance of the organization
. Result was a decrease in operating expenditures by 46% annually and 83% rete
ntion rate among customers.
* Tasked with developing new business metrics to measure vital statistics to eva
luate the overall health of the organization. Result was a computer system oper
ational in 3 months.

NorVergence, Newark, NJ 2001-2004

Executive Vice President, Sales, Operations and Business Development
Responsible for over $500 million dollars in annual sales for this VoIP telecom
organization. Led/motivated 28 direct reports with over 3,000 employees. Full
strategic planning autonomy and responsibility for a budget in excess of $100 mi
llion dollars. Led mergers and acquisition team and negotiated contracts with m
ultiple Fortune 500 companies. Areas of responsibility included call center ope
rations, outside sales nationwide, customer service, operations and IT.
* Responsible for generating over $1 million dollars daily in sales while reduci
ng operating expenses by $10 million dollars annually.
* Created/managed a $48 million dollar annual payroll to reduce turnover and inc
rease employee satisfaction. Result was an increase of 92% in employee satisfac
tion and a reduction in turnover by 30%.
* Negotiated contracts with Dun & Bradstreet, Fed Ex, DHL/Airborne, National Cha
mber of Commerce, Bank of America, Boston Capital and others. Responsible for al
l aspects of contract negotiations and long term relationships developed through
the contracts which resulted in a decrease of 32% in operating expenses and an
increase of sales by 26% annually.
* Directed outside sales staff in 50+ U.S. cities to maximize revenue generating
efforts which resulted in an expanded client base of 15% and increased sales by
14%.
* Developed print media and web site marketing programs designed to increase sal
es. Result was a 17.5% increase in monthly sales.
* Created/implemented commission and incentive plan for organization resulting i
n 95% employee approval rating.
* Created computer application to interact with customer database to increase ef
ficiency in penetration of potential clients. Result: Increased sales by 40% wi
thin the first 6 months.
* Instrumental in the development of new product lines and creation of sales tra
ining for the organization. Result was 4 new product lines in the first two yea
rs and a retention rate of 93% for our sales staff.

MPower Commnications (formerly MGC Communications), Las Vegas, NV 1996-2001

Vice President of Sales and Business Development
Founding member of this CLEC which provided services to over 40 U.S. cities. Wo
rked with venture capitalists and Bear, Stearns & Co. to successfully launch com
pany's IPO, which resulted in $54.7 million dollars for the organization. Respo
nsible for negotiating contracts with companies which included Sprint, AT&T, Bel
lSouth, PacBell and other fortune 100 companies.. Chaired committee to develop
new product lines, marketing materials and negotiate with OEMs, VARs and retail
companies to increase overall profitability. Responsible for leading advanced t
eam in identifying new markets for expansion and Mergers and Acquisitions (M&A).

* Managed an annual budget over $30 million dollars with over 22 direct reports
and a total staff of over 300.
* Pivotal in growing department's revenue to $27 million dollars within 3 years
and developed 12 new products.
* Trained 900+ employees nationwide on data products and responsible for 24/7 cu
stomer service center. Result was an increase of sales by over 200% and customer
satisfaction rating of 91%.
* Created a new department, responsible for data/Internet services. Developed a
business plan in 2 weeks, presented it, and revised it. Result: generated $5
million dollars in revenue in the first year.
* Prepared method for implementing new technology in the market. Established th
e team, evaluated and selected vendors, planned the schedules, sold accounts, an
d oversaw the implementation/construction efforts. It resulted in the first (Vo
DSL) services to a large metropolitan market in the U.S.

The PMA Group, Harrisburg, PA 1994-1996

Branch Manager
Led the corporate vision for this Northeast based insurance and healthcare provi
der. Areas of responsibility included workers' compensation, underwriting, P&L,
commercial claims, legal department and sales. Responsible for working with lo
cal lobbyist to develop long term agreements and policies surrounding healthcare
and insurance issues in Pennsylvania with state and local officials/politicians
.
* Responsible for P&L of over $25 million dollars and branch budget of $30 milli
on dollars annually.
* Developed new strategies including a subrogation department which resulted in
an increase of revenue over 125% within the first year.
* Managed over 116 employees in multiple disciplines with 7 direct reports.
* Initiated efforts to review existing operating costs, including methodologies
and processes. It resulted in a formulated strategy, which was created and impl
emented reducing the operating budget by $2M annually.
* Created recognition program which was adopted companywide and resulted in a 17
% reduction in turnover and 92% increase in employee satisfaction.
Aetna, Philadelphia, PA 1989-1994
Claims Supervisor/Manager

Education
UNIVERSITY OF NOTRE DAME, South Bend, IN
B.A. Financial Management/Industrial Engineering 1989
Inside Linebacker on National Championship Football Team 1988