ELLIOTT BOUCHIE

189 Great Road * North Smithfield, Rhode Island 02896 * 401-649-1182

STERILIZER SERVICE TECHNICIAN / MANAGEMENT
Field Service ~ Technical Repair
Highly driven, innovative Sterilizer Service Technician with 20+ years experienc
e troubleshooting and repairing sterilizers, infection prevention, surgical posi
tioning, lighting, and ancillary hospital equipment. Performs quality focused pr
eventative and corrective maintenance on highly complex equipment. Ability to su
pervise all levels of technical repair staff. Strong analytical problem solving
skills coupled with extensive hospital client management experience. Available f
or positions requiring frequent travel.
Areas of Expertise Include:
In-Service Training * Multi-Vendor Equipment * Troubleshooting * Cost Control
Hospital Engineering * Client Management * Decontamination Equipment * Team Lead
ership
Database Reporting * Sterilization Equipment Consultation * Electrical/Electroni
c Repairs
PROFESSIONAL EXPERIENCE
TECHNOLOGY IN MEDICINE - Holliston, Massachusetts * 1994-Present
Provides medical equipment technology, asset management solutions, and clinical
engineering services to hospitals worldwide.
Technical Sterilizer Specialist
Provide oversight and direction for hospital equipment repair, testing, maintena
nce, calibration, record keeping, inventory, and assisting in capital purchase o
f new equipment for client hospitals in the New England region. Perform service
calls and adhere to maintenance contract service level agreements for multiple t
ypes of hospital sterilizer equipment. Analyze and recommend lowest cost solutio
ns through vendor research. Ensure documentation and database updates are accura
te and current. Provide consultation to administration, nursing, and medical sta
ff regarding operational, training, application and technological advancements o
f infection prevention and sterilization equipment.
Key Accomplishments
* Promoted client cost savings through equipment repair vs. equipment replaceme
nt.
* Optimized service for a variety of hospital equipment including operating roo
m tables, lighting, washer/disinfection devices, warming cabinets, aerators, and
sonic consoles.
* Facilitated In Service Training on proper use of sterilizer equipment.
* Diagnosed and repaired a long unresolved issue for a new client, leading to r
epeat business.
* Ensured 100% client satisfaction for all accounts.
NATIONAL MEDICAL ELECTRONICS - Marshfield, Massachusetts * 1989-1994
Provided specialized medical equipment sales and service.
Field Service Engineer
Established, promoted, and maintained a new line of sterilizer equipment and ser
vice contracts for hospitals in the Northeast. Analyzed client needs and provide
d the best fit solutions. Ensured 100% of all maintenance contracts were execute
d.
Key Accomplishments
 * Generated $200K of new business within the first year.
* Performed all maintenance and service calls for numerous hospitals in the reg
ion.
ADDITIONAL POSITIONS
KINETIC BIOMEDICAL SERVICES * 1989 * Field Service Technician: Performed a varie
ty of technical repair and service visits for multiple hospitals. Established a
new line of business servicing hospital operating room lighting, tables, sterili
zers, and related equipment. Maintained all client documentation and reporting.
Ensured compliance with all corporate policies and procedures.
AMERICAN STERILIZER COMPANY * 1984-1989 * Field Service Technician: Achieved 145
% of sales quota for parts in the first year. Scheduled and performed preventati
ve maintenance and service calls for clients. Successfully promoted service cont
racts for key accounts. Developed winning client relationships.
EDUCATION
Associate Degree in Business Studies
BUNKER HILL COMMUNITY COLLEGE, Charlestown, Massachusetts
American Sterilizer Technical Training - AMSCO CERTIFICATION
ERIE, PENNSYLVANIA
Electronics Certification - Sylvania Technical School
189 Great Road * North Smithfield, Rhode Island 02896 * 401-649-1182
Dear Sir / Dear Madam:
As a reputable and accomplished Sterilizer Service Technician with a strong back
ground in Field Service for hospitals in the Northeast and over 20 years experie
nce performing preventative maintenance and repairs on various equipment, I offe
r a combination of technical skill, attention to detail, and a strong work ethic
. Seeking to contribute to an organization such as yours, I have included my res
ume for your consideration.
I have been recognized for a strong commitment to maintaining high levels of qua
lity. I am adept at performing analytical inspections, repairs and modifications
for sterilizers, operating room tables, lighting, washer/disinfection equipment
, warming cabinets, aerators, and sonic consoles. I offer strong client manageme
nt and communications skills with the ability to build key client relationships.
A sample of my many achievements includes:
* Generated $200K of new business within the first year.
* Performed all maintenance and service calls for numerous hospitals in the reg
ion.
* Facilitated In Service Training on proper use of sterilizer equipment.
* Diagnosed and repaired a long unresolved issue for a new client, leading to r
epeat business.
* Ensured 100% client satisfaction for all accounts.
For a more detailed presentation of my skills and background, please review the
enclosed resume and feel free to contact me at your earliest convenience. Thank
you in advance for your consideration. I look forward to your call.
Sincerely,
Elliott Bouchie