KATHRYN C.

WEBER
5902 Grossman Court, Las Vegas, NV 89122
Phone: (702) 476-9284, Cell: (626) 617-0782, KWeber777@gmail.com
Objective
Seeking a challenging and responsible position in Information Technology where I
can utilize my fullest potential and gain experience through growth opportuniti
es.
Specialized Skills
• COMPTIA A+ Certified Professional Microsoft Windows 2000/XP/Vista/Windows
7
Work Experience
Help Desk Support Pacific Alliance Medical Center Los Angeles, CA
04/10 – 07/10
• Managed users in Active Directory and Meditech password resets.
• Installed Meditech Software on end-users laptops and desktops.
• Handled, received and resolved 30+ calls daily.
• Completed work using Meditech Software ticketing application to log-in calls/cre
ating work tickets.
• Provided Help Desk/Desktop phone support for Management Information Systems Depa
rtment.
Help Desk Analyst Kaiser Permanente Corona, CA
11/07 – 01/09
• Networking and internet connectivity issues, Active Directory, and password rese
ts.
• Supported Windows operating systems XP/2000 and Microsoft Office Applications.
• Completed work using Remedy Software ticketing application to log-in calls/creat
ing work tickets.
• Provided 1st level critical technical support over the phone for Kaiser’s medical/
dministrative staff.
• Worked 100% over the phone, received and resolved 50 to 80 incident calls a day.
• Resolved various technical problems ranging from PC’s, hardware, software, network
rinters, LAN.
Computer Technician BestBuy Service Center Chino, CA
04/06 – 11/06
• Verified proper paperwork, and documents items included with unit.
• Repaired/serviced/replaced parts, boards, and equipment for Hewlett Packard and
Compaq computers.
• Installed system boards, processors, memory chips, power supplies, video and sou
nd cards, hard drives, floppy drives, CD-ROM read-write drives, and DVD drives.
Field Technical Support HealthCare Partners Medical Group Torrance
, CA 09/04 – 01/05
• Provided Desktop Support for Windows 98, NT, 2000 and XP platforms.
• Installed PC software and hardware components and configured workstations.
• Worked from job order tickets using Unicenter ServicePlus Service Desk by Comput
er Associates.
• Worked with end users to improve their ability to utilize system capabilities, d
etermine problems and develops appropriate solutions to those problems.
Postal Clerk United States Postal Service Baldwin Park and Irwindale, CA
11/03 – 04/04
• Set up/arranged/replenished displays and merchandise racks.
• Performed a variety of postal sales and customer services at a retail window.
• Informed customers regarding special offers, relating merchandise, and specialty
products.
Education & Training
Network Security Administrator Training I.D.T. Technologies, Inc.
Glendale, CA 2009
B.S. Technical Management DeVry University
Pomona, CA 2007
Computer Networking Certificate Maric College
Irwindale, CA 2006
A.S. Information Technology/Networking ITT Technical Institute West Covina, CA
2002
Military Service Administrative Specialist UNITED STATES NAVY Honorabl
e Discharge