Jennifer LaBroad

12.5 Church Street

Ware, MA 01082
Phone: 413-210-4787
Email: Jlabroad@yahoo.com
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Objective:
Seeking a position in the medical information field where I may use excellent c
ustomer service skills and growing medical records knowledge.
Supporting Qualifications:
• Pursuing a degree in health information technology from CAHIIM-accredited univer
sity.
• Deliver superior customer service and demonstrate patience, problem solving, and
teamwork skills in the workplace.
• Fast learning and willing to out and do the best job possible.
Education:
Associate of Applied Science in Health Information Technology 2009-pre
sent
DeVry University
CGPA:3.88
Relevant courses: Medical Terminology, Anatomy and Physiology, Computer Applicat
ions for Business
Classroom Work:
• Completed weekly assignments in medical pronunciation
• Created a detailed power point presentation
• Created and change detailed spread sheets
• Word excel and access
Volunteer Experience:
Volunteer Seven Hills (home health care)
Palmer, MA .
• Have helped with the daily routine of taking care of adults with disabilities.
• Administer proper medication and the written daily log of what pills are given
when.
Work Experience:
Dunkin Donuts Ware, MA
Manager Sept 20
06-Sept 2008
• Supervised 12 store employees while managing busy retail store. Received compan
y’s Secret Shopper Award, receiving score of 100% from mystery shopper who evaluated
quality of customer service and availability of preferred products.
• Competed successfully with larger neighborhood store by actively engaging with c
ustomers and collecting information regarding desired products. Delivered court
eous, efficient customer service, remembering regular customers’ preferences and str
eamlining food delivery processes.
• Created employee schedules, anticipating business needs, working within constrai
nts to budget available man hours, and ensuring adequate coverage for busiest pe
riods. Successfully negotiated with employees when schedule changes were requir
ed.
• Reviewed employee timecards for accuracy and completed electronic submission to
regional headquarters. Worked with personnel manager to resolve any questions a
nd finalize time cards.
• Performed hiring and termination activities, conducting all performance evaluati
ons and making related salary decisions. Used interpersonal communication skill
s and sense of humor to successfully motivate employees.
• Completed purchasing and inventory tasks, meeting customer expectations while si
multaneously observing company guidelines regarding inventory levels
Ocean State Job Lot
Palmer, MA
Department Manager of Domestics
2005- 2006
Customer service, zoning (fixing merchandise so it is presentable to customers),
cashiering
Dunkin Donuts
Ware, MA Assistant Manager
2003-2005
Dunkin Donuts
Ware, MA
Supervisor
1999-2002

Wal-Mart
Palmer, MA
Department Manager
1999-2002
Customer service, teamwork, cashiering, ordering, putting out stock, zoning
Received an award three months in a row for tops sales in our district this mean
s my department provided the most amount of sales out of eight stores.