VERONA L MARTINEZ

401 Enclave Circle - Costa Mesa CA 92626 -

- Cell: (714) 345-3464 - vmb3781c@westpost.net Bilingual
Sales / Business Development Professional /Restaurants waitress
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Honors graduate of "Carlota Alfaro, Fashion & Design Institute,
fashion designer degreea"highly motivated to launch professional
sales career.
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Excellent interpersonal, communication and relationship-building
skills. Listen attentively, communicate persuasively and follow
through diligently.
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Technically skilleda"cross-platform experience (Win/Mac) and
proficiency in Word, PowerPoint.
KEY COMPETENCIES
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Customer Acquisition
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Referral/Repeat Business Generation
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Business owner experience
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PowerPoint Presentations
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Public Speaking
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Complaint Handling
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Consultative Sales
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Sales Reports & Correspondence
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POS Systems
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Inventory Management
Education
Carlota Alfaro, Fashion activities sponsor, Make a Wish (2007 to
2010); voluntary sister on road trips and activities sponsor.
Sociedad Americana Del Cancer (2004 to 2010) Event coordinator and
activities sponsor.
Work Experience
Bartender 1995, waitress 1990 to 1997 - El Gran Chaparral
RESTAURANT AND LOUNGE, San Lorenzo, PR.
Handle the setup, service and daily operations of bar, tables and
kitchen, serving an international clientele and tourists. Enter
orders into POS system; prepare daily sales reports for management;
conduct monthly inventory; and perform heavy cash handling and
reconciliation functions.
_SALES ACCOMPLISHMENTS:_
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Earned consistent commendations for exemplary service delivery
(average of 120 guests per shift). Regularly singled out on comment
cards for "going above and beyond expectations" and "providing
outstanding service and attention to guests."
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Recognized for ability to quickly establish rapport with customers,
up-sell products and build a loyal clientele.
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Selected and streamlined bar products based on analysis of
consumption and sales, resulting in superior inventory and selection
for guests.
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Developed floor plans for auxiliary bars and food station used for
large private parties. Outcomes included faster service, improved
efficiency and enhanced guest satisfaction.
Store Owner 2000 to 2010 - Verona Priv, Isla Verde, PR.
Handle the set up and daily operations of the store make in and out
inventories, serving an international clientele, tourists and
business travelers. Enter orders into POS system; Prepare personalize
orders for customs VIP clients; prepare custom patterns for VIP
orders; supervise the small factory attached to the store; prepare
daily sales reports; conduct monthly inventory; perform heavy cash
handling and reconciliation functions; Anticipated and met guests'
needs while working efficiently in a fast-paced environment; work
over 90 hours a week with enthusiasm and create events monthly to
promote the store.

_SALES ACCOMPLISHMENTS:_
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Consistently achieved highest daily sales averages (out of 3+
clothing's stores inside of the hotel) by having innovative service
of custom clothing in 24 or 48 hours.
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 Proved the ability to multitask, handle crowds of up to 200 people,
(on private monthly events) resolve customer issues and excel within
a demanding, high-volume setting.
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Training a employees, having the same outcomes that I did as a owner
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Rewarding employees for good sales and record breaking, giving the
company happier employees achieving goals on monthly sales
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Selected and streamlined store products based on analysis of
consumption and sales, resulting in superior inventory and selection
for guests.
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Developed monthly events to bring in, new clientele, while keeping
the interest on the existing clients. Maintaining the image of the
"In Fashion" company in the hotel and the island. Which result in
higher sales, during every event and improving with new clients every
month.
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Event hostess, Miss Piel Canela PR. (2005 to 2008)

Entertain the guests while troubleshooting in backstage keeping
them interested in the event all night; mention the sponsors all
night; doing interviews to the contestants during the event and
making interviews to VIP before and after the event.
Radio Host, X100 Radio Station (2008 to 2010)
Conducting a show of 23minutes talking about celebrities, clothing,
fashion, and what is "in stile" at the moment.
_ACCOMPLISHMENTS:_
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Keep an increasing audience week by week for two years.
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Increasing the sales during my show time
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Be the entertainer and host of high end fashion events for more
sponsors and clients of the radio station. Resulting in higher
commissions for the company.
Verona L Martinez
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