Professional Documents
Culture Documents
Oracle Communications
Rome Partner Enablement Training
27 & 28 November , 2008
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.
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Oracle in
Communications Did You Know?
Oracle is #1 in Communications
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Who are we ?
Communications
Global Business Unit
Communications
Financial
Services
Retail
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Communications Applications
Tier 1 Service Provider Requirements
Business Applications
Advanced Call Center Partner
Campaign Mgmt Sales PLM EBPP Self-Care
CRM Mgmt Mgmt
Corporate Administration
HR Financial Mgmt Asset Mgmt Security Mgmt Knowledge Mgmt Help Desk
Infrastructure
Universal Data Hubs (Customer, Product, Asset)
Middleware
Carrier Grade Framework
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Oracle
Corporate Administration
HR Financial Mgmt Asset Mgmt Security Mgmt Knowledge Mgmt Help Desk
Infrastructure
Universal Data Hubs (Customer, Product, Asset)
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Does IT deliver enough value?
75% of application
COTS $1918M
Deployment deployment spend is on
Bespoke $5992M
custom software
Traditional operators spend
Traditional $3/sub
Comparison 10X more on IT than new
New Entrant $0.3/sub
entrants
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A step change in productivity is
fundamental to success …
But it must be focused
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Securing market leadership...
…the Cornerstone of Success
Customer
Intimacy
th
ow
r
G
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The importance of modern software
principles
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Benefits drivers for Pre-Built SOA
Tenets of
Benefits Drivers Benefit Impact
Pre-Built SOA
• Lower cost and shorter time to
Best Practice implement
Industry • Higher reliability 1 Lower Cost Of Ownership
Processes
• Faster time to benefit
• Lower implementation and
Pre-Built maintenance costs
Sustainable
Integrations
• Higher reliability
• Optimises customer effort 2 Shorter Time to Implement
Common • Reusability
Objects and
Services
• Easy to maintain and upgrade
3
Lower Risk
Open Standards • Lower cost to upgrade
Based • Higher predictability
Foundation • Higher reliability
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Proving the benefit - Scope of case study
• CRM-Billing integration
• AIA vs traditional custom integration
• 5 years TCO
• Initial Implementation
• Maintenance (5 years)
• 2 Upgrades (CRM upgrade)
• Mid sized European Operator
• 5-10 M subs
• Including attribute extensions
• Customer migration, no subscription
migration
• Consumer & SME segment
Input provided and validated by KPN, TDC and Oracle Consulting From Past
Telecom Implementations
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1 Lower Cost Of Ownership
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Source: 5 year TCO Study Oracle Study on Composite SOA for Telecoms 2008
2 Shorter time to implement
Pre-Built SOA Reduces Calendar Time and
Effort
Benefits Over Customer Integration Composite SOA Case Study Results
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Source: Oracle Case Study on SOA transformation in Telecoms 2008
3 Lower Risk
Effort
spread over many companies
• Multiple companies drive enhancements, find bugs and AIA
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Transformation is now an
essential part of the
competitive business cycle
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Oracle Transformation Experience – Critical
Success Factors
• Executive Commitment
• Program of work approach
• Deliver value to business frequently
• Start with best practice, Stick to standard
• Industry best practices
• Avoid customizations
• Minimize extensions
• Start with green field mindset
• Set scope to be complete processes
• Don’t migrate old products into new solution
• Keep legacy integrations to an absolute minimum
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Summary
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Oracle’s vision and strategy
Business Challenges
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Software is the key, but it must
be realized through business
Transformation
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Oracle Communications Customers
World’s Top Service Providers Run Oracle Applications
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Oracle Communications Solutions
Complete Footprint
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Organic developments & Acquisitions
to deliver Best-in-Class applications &
technology
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The Concept to Cash Value Chain
1 Concept Creation
Campaign
5 Usage Charging 3 Execution
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Concept Creation
1 Concept Creation
• Siebel CRM
Campaign
5 Usage Charging 3 Execution
• Siebel Business Analytics
Campaign
• Service Delivery & Usage 4 Management • Campaign Management
• Service Mediation • Billing and Revenue Management
• Sales Execution
• Real-time charging and billing • Inventory assignment
• Real-time up sell/cross sell
• Discounts and promotions • Order orchestration
• Order Capture and Commit
• Provisioning
• Service Activation &
Configuration
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Service Design
1 Concept Creation
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Campaign Execution
1 Concept Creation
• Siebel CRM
Campaign
5 Usage Charging 3 Execution
• Siebel Business Analytics
• Service Delivery & Usage 4 Service Fulfillment • Campaign Management
• • Billing and Revenue Management
Service Mediation
• Sales Execution
• Real-time charging and billing • Inventory assignment
• Real-time up sell/cross sell
• Discounts and promotions • Order orchestration
• Order Capture and Commit
• Provisioning
• Service Activation &
Configuration
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Service Fulfillment
Oracle Products
1 Concept Creation
6 Billing & A/R • Customer insight 2 Service Design
• Behavioral and revenue
• Customer and invoicing • Oracle Order and Service
analytics • Service definition &
• Segmentation analysis configuration
• Trial billing Management
• Concept generation • Service pricing, bundles and
• Receivables and G/L
promotions
• Collections • Oracle Inventory Management • Service network deployment
• Partner settlements
• Service trials and release
• Oracle Service Activation
Campaign
5 Usage Charging 3 Execution
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Usage Charging
1 Concept Creation
• Siebel CRM
Campaign
5 Usage Charging 3 Execution
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Billing and A/R
1 Concept Creation
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Concept to Cash
1 Concept Creation
Campaign
5 Usage Charging 3 Execution
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An Integrated Applications Suite
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Oracle Application Integration
Architecture
Critical Applications
Integrations
17 Acquisitions*
All Oracle Applications
Extensible to Third Party
and Legacy Applications
Products
4 Acquisitions Customers Built on Open, Standards
Employees
Suppliers
Based Middleware
…
Upgradeable
Common Object Model
Process Integration
Packs
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Application Integration Architecture for Comms
Release One - Order to Cash to Care
Management
Management
Siebel Call Center Siebel Self-Service Oracle Financials
Customer
Financial
Customer Order Billing General
Sales Catalog eBilling
Management Management Ledger
Management
Revenue
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Safe Harbor Statement
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Application Integration Architecture for Comms
Release Two and Beyond
Management
Full Business and Operational Systems Integration
Management
Siebel Call Center Siebel Self-Service ERP
Enterprise
Customer
Intelligence
Business
Revenue
Management
Information
Oracle Service Fulfillment Oracle SDP Data Management
Order and Service Service
Activation Inventory Customer
Management Applications
Product
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Oracle Communications Customers
World’s Top Service Providers Run Oracle Applications
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<Insert Picture Here>
Bhaskar Gorti
General Manager, CGBU,
Oracle
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Engaging with the CGBU
• Be part of the Oracle Partner Network
• Subscribe to Communications Product Focus Area
• Product & doc download –Non production use-
• Tech support access
• Latest product info, value props, messaging , presentations
• Global BU, local transactions
• Know the local team ; Richard & Laurent
• CGBU products not part of any FUDA
• One off transactions
• Proof of resell
• Support & Maintenance
• Product training available on Oracle University
• http://education.oracle.com
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Communications Product Focus Area
• Provide partners with single site where they can obtain the most current information / content on the Oracle
Communications solutions
• Keep current on latest Oracle Communications information through access to initiative Dashboard with specific
tools & resources
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract
Oracle Corporation Confidential The above is for informational purposes only, and may not be incorporated into a contract