PROJECT / PROGRAM MANAGER

Over 13 years of results proven Project, Program and Release Management experien
ce developing and deploying hardware and multi-platform software and database so
lutions, including new business models and product introductions involving multi
ple vendors and data providers for Telecommunication, IT, VoIP networks and for
profit Data Centers. Over 12 years experience of system to component level cali
bration, repair and software debug of multifunctional computer automated test sy
stems.
Goal oriented leader with proven experience building strong multi-disciplined te
ams (involving internal and external SMEs and Stakeholders, across all disciplin
es Customer, Sales, Executive Management, Engineering, Production, Support, Vend
ors, etc.) based on establishing mutual respect, trust and confidence throughout
the team and guiding their successful planning and implementation strategies.
Adept at analyzing and achieving solutions for complex business and technical op
portunities managing the talents and expertise of the relevant Subject Matter Ex
perts (SMEs) and resources.
COMPETENCIES
* Project Management
* Scope / Requirements Definition
* Contract Negotiation
* Risk Management
* Change Management
* Issue Resolution
* Project Closure Management
* Executive Presentation
* Vendor Management
* Policy / Process Development
* Product Development
* Full Life Cycle Process
* Team Building / Leadership
* Scheduling / Resource Management
* Implementation / Integration
* Customer / Group Presentation
* Customer Relationship Management
* Sales & Marketing Support
* Quality Management
* Telecommunications
* Software Development
* Program Management
* Customer Support
* Up Selling
* Technical Support
* Manufacturing Support
* ISO 9000
* Mentoring Training
* Technical Documentation

CAREER HIGHLIGHTS

> Facilitated the salvage of a $7M hardware/software development project, throug

h coordination of Siemens ICN, Customer and Vendor partnering of Bit Boss AMA so
ftware development. Personally assigned to take over Project Coordination by th
e VP of DCO development to keep project on track.
> Stayed off pending litigation by a Mid-Western Telco by coordinating a problem
resolution task team and rebuilding the company/customer relationship.
> Restored key automated test equipment slated for scrap and increased throughpu
t in one production line by 5%.
> Established Installation and Service processes and support for Next Generation
 Network (NGN) Solutions, Integrated xDSL and Network Management platforms. Thi
s process provided coordination of the various service groups with the developme
nt, marketing, administration and manufacturing groups. Anticipated service rev
enues in excess of $200K annually.
> Hired to put a $1.5 M voice automated Data Center solution contract back on tr
ack. Success of initial project motivated customer to return before capitalizati
on of first project could be fully realized and re-engage for an expansion and a
nother multi-million $ project of enhanced data with multiple data providers whi
ch required LMI hosting of vendor provided data with real-time and nightly data
updates in a profit sharing agreement.
> At $0 additional cost to LMI, seeing a need and by personal initiative designe
d and established a Project document control process via MS SharePoint (which wa
s available but not being used by the company).
> Established a web/portal complete project document control process and linked
database solution including access and security protocols for sensitive document
ation.

PROFESSIONAL EXPERIENCE:
ExcelaCom, Temple Terrace, Florida. 2009 - July 2010
ExcelaCom is a full service business consulting, systems integration, and outsou
rcing services provider. Combining methodologies, best practices, and technology
solutions, enabling clients to effectively utilize business processes and techn
ology to achieve competitive advantage.
Consultant Project/Release Manager
Verizon Telecom
* Provide Release management for the divestiture and acquisition by third party
of local wireline operations serving residential and small-business customers in
14 states; which required the coordination of multiple data centers consolidati
on and coordination of interdependent applications and software platforms.
Local Matters Inc. Ft. Lauderdale, Florida. 2004 2009.
Software developer specializing in customized enhanced data/database and voice a
utomated directory assistance solutions for telecommunications companies, call c
enters, and content providers with a global presence including US, Europe, Asia,
Canada and Australia.
Project / Release Manager
* Project Manager for market introduction, from market conception through develo
pment and rollout to commercial deployment of multi-vendor, multi-partner integr
ated Voice Automated and Data Provider Solutions, including GUIs, Databases, Cal
l Control (e.g. Call Connect, Forward, SMS) and external APIs.
* Developed, implemented and administered all Projects monthly Budget Reporting
and Analysis and Time Reporting solution.
* Establishment of a Data Center to provide customers access to multiple data so
urces (e.g. Weather, Driving Directions, Movie Info and ticket purchase, White P
ages) for enhanced directory services.
* Project Process Improvement from conception through completion and commercial
implementation and handoff to normal product support.
* Concurrent Project Management of multiple multi-vendor projects globally.
Siemens ICN, Boca Raton, Florida. 1982 2003.
Global provider of telecommunication solutions for Carrier and Enterprise opport
unities integrating Enterprise, Carrier, IP and IT networks. Complete Hardware
and Software solutions.
Project Manager Metrology Engineer
* Program Management of US Surpass deployments.
* Project Managed development and introduction of US Surpass solution, a VoIP so
lution intended to augment and/or replace the traditional Central Office.
* Concurrently managed xDSL & Smart Commander a network management platform and
NetManager a next generation telecom management platform deployments; including
multi-phase and market introduction.
* Project Managed numerous Central Office and remote installations, upgrades and
cutovers.
* Repair, software debugging, and calibration of automated test systems used for
system, module and component qualification and testing (including analog, digit
al, RF, microwave and optical).
* Database administration, purchasing, procedure development, training and test
system fabrication.
* Trained personnel on computer hardware and software systems. Savings estimate
d a $100k as opposed to retaining vendor and/or third party training.

EDUCATION:
Bachelor of Science - Nova Southeastern University, Fort Lauderdale, FL, Oct. 19
96 (GPA 3.96)
Masters Project Management - George Washington University, Washington, DC Certif
ication, June 2001
PMI/PMP - Project Management Institute
SAP Project Systems Master - Learning Instructional Technologies
USMC - Avionics (Shop Head) Honorable Discharge

COLLEAGUE CRITIQUES:
Posted on LinkedIn.com a public Professional Networking site.
> Jeff is an excellent project manager. Jeff not only manages the details of the
project but understands and anticipates what the customer is looking for. Jeff
establishes relationships with customers of mutual respect and confidence that b
rings added value to all aspects of the project. I had the pleasure of working w
ith Jeff on many concurrent project deliverables that were successfully deployed
for large Telco with changing customer requirements. Jeff is a team player. Enj
oyed working with Jeff. July 21, 2009
Jayanthi Seetharaman, Executive Director of Development, Local Matters, Inc
Worked directly with Jeff at Local Matters Voice and Wireless Division, Inc.
> As a project manager, Jeff is a fast learner that, at one circumstance, took o
ver a project that was critical for the company. This project was based on leadi
ng edge technologies and was a custom software development for a key customer un
der a very tight schedule. Jeff was able to very quickly establish the necessary
contacts in our company, with the systems integrator and with the end customer.
He also developed a very good technical understanding of the project in record
time, truly "hitting the ground running" and with that he was able to be quickly
engaged in schedule and project discussions, playing a critical role in taking
the project to a successful completion. I enjoyed working with Jeff in the past
and look forward to the opportunity of doing so again in the future. July 19, 20
09
Gerson Brisola, VP of Marketing and Development, Information Services Extended,
Inc.
Managed Jeff at Local Matters Voice and Wireless Division, Inc.
> Over multiple and often managing concurrent multi-vendor projects Jeff repeate
dly demonstrated the ability to foster team cohesion and collaboration between t
he various groups of Local Matters, Customers and outside vendors. Jeffs abiliti
es to objectively assess issues and coordinate team solutions with consideration
of impact to all parties consistently achieved project successes and Customer s
atisfaction. July 2, 2009
Asko Rutanen, EMEA Sales Executive, Local Matters Voice and Wireless
Worked directly with Jeff at Local Matters Voice and Wireless Division, Inc.
> I worked with Jeff on a number of projects. He was a very professional and qui
te thorough project manager. Through his leadership, tough schedules were met an
d customer satisfaction was improved. Jeffs attention to details and ability to
communicate well with developers and customers were key to the success of these
projects. July 1, 2009
Dan Hood, Advisory Software Engineer, Local Matters, Inc.
Worked directly with Jeff at Local Matters Voice and Wireless Division, Inc.
> Jeff is a very conscientious and resourceful Project Manager. He has the abili
ty to quickly pinpoint an issue and find a solution. Jeff is also capable of run
ning several projects simultaneously. He is very knowledgeable in PM principals
and complex technologies. It was a pleasure knowing and working with Jeff. July
1, 2009
Karen Richey, Sr. Program/Project Manager, Siemens
Worked directly with Jeff at SIEMENS ICN