Management in Human Service Organizations

(BSW - SOWK 0055)

Social Service Management

(MSW - SOWK 6243)

Dr. Yeung Ka Ching

yeungkaching@hku.hk
http://kaching.sw.hku.hk

Department of Social Work and Social Administration

The University of Hong Kong

Course Description:

This course provides a basic framework to understand the dynamics and

techniques of the management process in human service organizations. There are
seminar presentations. Students have to team up for presentations. Presentations are
case studies drawing experiences from their work, fieldwork experiences, or student
activities (You can draw on the management reforms and practice of HKU, such as
strategic planning, quality teaching, staff development, human resources planning and
performance appraisal). The objective of the course is to enable students to develop
basic knowledge and skills, with special focus on human resource management.
Course work assignments (in around 3,000 words) have to be submitted on or before
14 Dec. 2009 (soft-copy)

Course assessment:
For undergraduates: 40% based on coursework (20% on presentation and 20% on
Group term paper) and 60% on examination.
For post-graduates: 30% presentations and 70% coursework (term paper) for
postgraduates.

Course Outline:

1
1. Introduction:
 What is Human Service Organization?
 The turbulent environment of HSO
2. The rise of managerialism
 Privatization, market, contracting out, competitive bidding
3. Quality Revolution
 Quality assurance and Total Quality Management/ Baldridge Award
4. Strategic Planning
 Mission, vision, objectives, priorities
 SWOT analysis
5. Human Resource Planning
 Job Design, recruitment, selection, promotion and dismissal
6. Performance appraisal
 Formative and summative review
7. Job satisfaction, Stress and Burnout
 Sources of work stress and responses
 Stress management training and organizational Health
 Employee Assistance Programs
8. Team building and team development - collaboration
9. Change management: Driving change
10. Staff Development and Training
 Supervision
 Staff Training

Seminar Presentations

Students are required to form a group of three to work on one of the following topics
and make a 50 minutes presentation (35 minutes presentation, 10 minutes Q & A and
5 minutes feedback from tutor). Presentation schedule will be arranged later in the
class and through emails. The grading of the presentation will be given according to
the effort, preparation, presentation skills, organization and content. English will be
used as the major medium of presentation (around 20% of Cantonese will be
allowed).

1. How can the concept of TQM be applied to human services? In what way can the
service quality of an organization be improved? (Space Teaching Quality manual:

2
 http://hkuspace.hku.hk/publications/qa/chapter9.pdf)
2. What are the components of an effective program plan/ strategic plan? Use an
example to illustrate the strengths and weaknesses of its design. (review the
strategic plan of HKU. http://www.hku.hk/spuweb)
3. What are service quality standards? Assess the impacts on human service
organizations
(http://www.swd.gov.hk/en/index/site_ngo/page_serviceper/sub_serviceper/).
4. Using your fieldwork/ student experiences, critically assess the validity and
reliability of performance evaluation. (Review the system of Performance
Reviews of HKU: <http://www3.hku.hk/staffing/performance_review>)
5. Identify some of the stressors of a human service organization, and the responses
of social workers/ teachers/ nurses/ students in coping with their stress. (HKU
Clinic – Stress Bye Bye: http://www.hku.hk/uhs/he/stress/main.htm; NASW:
http://workforce.socialworkers.org/whatsnew/stress.pdf)
6. Use an example to illustrate how people can or cannot work together as an
effective team. Under what conditions can teamwork be promoted?
7. Use an example to illustrate how a frontline social worker, student or teacher can
induce change within his/her organization. What are the factors determining the
effective introduction of change?
8. Examine the subvention mechanism of non-profit organizations, with special
reference to lump sum grant. What are the implications?
<http://www.legco.gov.hk/yr07-08/english/sec/library/0708in14-e.pdf>
<http://www.lsgir.hk/eng/05_News.asp>
9. Select a supervisor/ teacher, examine his/her style of supervision, and assess
his/her performance (Review the staff development programme of HKU:
<http://www3.hku.hk/staffing/staff_development>)

Term Paper:

Based on the presentation topic, write a term paper of not less than 3000 words.

3
References
1. General:
Kettner, P. et al. (2008), Designing and Managing Programs, an effectiveness-based
approach, Sage Sourcebooks for the Human Services, chapter 4 & 5. (361.00684
K436)
Patti, Rino, The Handbook of Social Welfare Management (Sage, 2000).
David Austin. Human Services Management – organizational leadership in social
work practice (New York: Columbia University Press, 2002). (361.3068)
Pecora, P.Managing Human Services Personnel (Sage Publications, 1987). (658.3
P36)
Mabey, C. and G. Salaman, Strategic Human Resource Management (Blackwell,
1995). (658.3 M1)
Schuler, R. Managing Human Resources (West Publishing Co., 1995). (658.3 S38)
Brody, R. Effectively Managing Human Service Organizations (Sage, 1993).
Klingner, D. “Personnel Management”, in J. Rabin and M. Steinhauer, Handbook on
Human Services Administration (Marcel Dekker, 1988). (361.0068 H2)
Hays, S. and R. Kearney (eds.), Public Personnel Administration (Prentice Hall,
1995), (353.001 P97)
Shafritz, J., et al., Personnel Management in Government (Marcel Dekker, 1992).
(353.001 S5)
Schmidt, M., Staffing for Success: A Guide for Health and Human Service
Professionals (Sage 1992). (362.1068 S77)
Fottler, M. et al., Strategic Management of Human Resources in Health Services
Organisations (John Wiley and Sons, 1988). (362.1068 S8)
R. Herman and Associates, The Jossey-Bass Handbook of Non-profit Leadership and
Management, Jossey-Bass, 2005.
M. Harris and C. Rochester (ed.). Voluntary Organisations and Social Policy in
Britain (Palgrave, 2001).
D, Lewis, The management of non-governmental development organizations: an
introduction (Routledge, 2001).
C. Borzaga and J. Defourny, The emergence of social enterprise (Routledge, 2001).
Civil Society Working Papers by Centre for Civil Society, London School of
Economics (www.lse.ac.uk/depts/ccs/publications)
R. Paton. Managing and Measuring Social Enterprises (Sage Publications, 2003).

2. Managerialism
OECD, Modernizing government: the way forward (OECD: 2005).
Clarke, J. and J. Newman, The managerial state: power, politics and ideology in the

4
 remaking of social welfare (London: Sage, 1997)
K. McLaughlin, P. Osborne and E. Ferlie (eds.). New Public Management: Current
Trends and Future Prospects (London: Routledge, 2002), chapter 1 & 15.
Culter, T. and B. Waine, Managing the welfare state (Oxford: Berg Publishers, 1994).
Exworthy, M. and S. Halford, Professionals and the new managerialism in the public
sector (Buckingham: Open University Press, 1999).
Wash, K. et al., Contracting for change: contracts for health, social care, and other
local government services (Oxford University Press, 1997).
Demone, H. (ed.). The privatization of human services (New York: Springer, 1998).
T. Christensen and P. Laegreid (eds.), New Public Management: The Transformation
of Ideas and Practice (Ashgate, 2002).
Contracting Out:
Efficiency Unit, HKSAR Government (2003), Serving the community, by using the
private sector, a general guide to outsourcing, October; (2001), Serving the
Community by Using the Private Sector, June; (2003), Serving the Community, by
using the Private Sector, A General Guide to Outsourcing, October; (2003),
Serving the Community, by Using the Private Sector. An Introductory Guide to
Public Private Partnerships, August.

3. Quality Management
Baldridge National Quality Program. Criteria for performance excellence, 2006
www.quality.nist.gov.
M. G.. Brown, Baldridge award winning quality – how to interpret the Baldridge
criteria for performance excellence, Productivity Press, 2005.
D. Summers, Quality management – creating and sustaining organizational
effectiveness (Pearson, 2005).
Hafford-Letchfield, Practicing quality assurance in social care, Learning Matters,
2007. 361.30684 H1
P. Johnson, T. Kilane, and L. Pasquale, Preparing to measure outcomes – a guide for
developing quality assurance in the human services (CWLA Press, 2003).
Martin, L., Total Quality Mangement in HSO (SAGE 1993). (361.00625 M3)
Martin, L. “TQM: The New Managerial Wave,” Administration in Social Work, 17(2)
1993):1-29.
Berman, E. “Implementing TQM in State Welfare Agencies,” Administration in
Social Work, 19.1 (1995), 55-72.
R. Stupak and P. Leitner, (eds.). Handbook of Public Quality Management (New
York: Marcel Dekker, Inc. 2001).
Gummer, B., “TQM: Organizational Transformation or Passing Fancy,”
Administration in Social Work, 20.3, 1996, pp.55-72.
Gunther, J. and F. Hawkins (eds.) Total Quality management in Human Service
Organisations (Springer, 1996). (361.00685 G77)
Gunther, J. and F. Hawkins, Making TQM work: quality tools for human service
organizations (Springer, 1999). (361.00685 G977)
Gaucher, E. and R. Coffey, Total Quality in Health Care (Jossey-Bass Publishers,

5
 1993). (362.1068 M37)
Walkin, F., Putting Quality into Practice (Stanley Thornes, 1992). (378.1 W18)
Koehler, G. and J. Pankowski, Quality Government (St. Lucie press, 1996). (350.0078
K7)
Connor, A. and S. Black, Performance Review and Quality in Social Care (1994).
(361.320683 P4)
Cohen, S. and R. Brand, Total Quality Management in Government (Jossey-Bass).
Pollitt, C. and G. Bouckaert, Quality Improvement in European Public Services (Sage
Publications, 1995). (361.94068 Q1)
Kirkpatrick, I. and M. M. Lucio, The Politics of Quality in the Public Sector,
(Routledge, 1995. (350.000942 P76)
Bozeman, B. and J. Straussman, Public Management Strategies (Jossey Bass
Publishers, 1990). (350.0075 B79)
D. Summers, Quality management – creating and sustaining organizational
effectiveness (Pearson, 2005).
P. Johnson, T. Kilane, and L. Pasquale, Preparing to measure outcomes – a guide for
developing quality assurance in the human services (CWLA Press, 2003).

3. Strategic Planning
Kettner, P, R. Moroney, L. Martin, Designing and Managing programs, an
effectiveness-based approach, Sage 2008
M. Coulter, strategic management in action, Pearson/ Prentice Hall, 2005.
M Allison and J. Kaye, Strategic planning for non-profit organization – a practice
guide and workbook, John Wiley and Sons, 2005.
F. Fry, C. Stoner, and L, Weinzimmer, strategic planning for small business made
easy, Entrepreneur press, 2005.
E. Auster, K. Wylie and M. Valente (2005), Strategic Organizational Change –
building change capabilities in your organization, Palgrave.
P. Johnson, T. Kilbane and L. Pasquale, Preparing to measure outcomes, a guide for
developing quality assurance in the human services, CWLA 2003.
R. Grant, Contemporary strategy analysis, Blackwell Publishers, 2005.
E. Auster, Strategic organizational change, building change capabilities in your
organization, Palgrave 2005.
Jarrell, D., Human Resource Planning (Prentice Hall, 1993). (658.301 J3)
Brody, R. Effectively Managing Human Service Organisations (Sage, 1993), p.39-
232.
Hardy, C., Managing Strategic Action (Sage, 1994).
West, J. and E. Berman, “Strategic Human Resource and Career Development
Planning,” in S. Hays and R. Kearney (eds.), Public Personnel Administration
(Prentice Hall, 1995), pp.73-88.
Flavel and J. Williams, Strategic Management: A Practical Approach (Prentice Hall,
1996). (658.40120994 F588)

6
Burch, H. Basic social policy and planning: strategies and methods (Haworth, 1996).
(361.6101 B947)
Kettner, P. Designing and managing programs: an effectiveness-based approach
(1999). (361.0068 K4)
E. Pawlak and R. Vinter, designing and planning programs for nonprofit and
government organizations, Jossey-Bass, 2004.
R. Grant, Contemporary strategy analysis, Blackwell Publishers, 2005.

4. Human Resource Planning

Pecora, P., “Recruiting and Selecting Effective Employees,” in R. Edwards and J.
Yankey, Skills for Effective Human Services Management (NASW Press, 1991).
(361.0068 S62)
Bernardin., J. and J. Russell, Human Resource Management (McGraw-Hill, 1993).
(658.3 B52), chapter 4, 5, 6, 7.
Schmidt, M. Staffing for success: a guide for health and human service professionals
(Sage, 1992). (362.1068 S77)
D. Daley. Strategic Human Resource Management: People and Performance
Management in the Public Sector (Prentice Hall, 2002).
L. Sheryl and A. Hewitt, staff recruitment, retention, and training strategies for
community human services organizations, Baltimore, Md: Paul H. Brookes Pub.
Co., 2005.

5. Performance Evaluation
M. Weiner, “Motivating Employees to Achieve,” R. Edwards and J. Yankey, Skills
for Effective Human Services Management (NASW Press, 1991). (361.0068 S62)
Pecora, P. J. and M. Austin, Managing Human Services Personnel (Sage 1987).
Millar, K., “Performance Appraisal of Professional Social Workers,” Administration
in Social Work, 14.1 (1990), pp.65-85.
Matheson, W., C. V. Pyk and K. Millar, Performance Evaluation in the Human
Services (Haworth, 1995). (361.30683 M4)
Daley, D., Performance Appraisal in Public Sector (Quorum Books, 1992).
Shafritz, J., et al. Peronnel Management in Government (Marcel Dekker, 1992),
chapter 15.
Brown, B., “Performance Appraisal System in the Hong Kong Civil Service,” Hong
Kong Public Administration, 3.2 (1994 Sept.)
Martin, L. and P. Kettner, Measuring the Performance of Human Service (362.0684
M38)
Yates, L., Analyzing Costs, Procedures, Processes, and Outcomes in Human Services
(SAGE 1996). (361.00684 Y31X)
Smith, L., Measuring Outcome in the Public Sector (Talyor and Francis, 1996).

7
 (361.610942 M48)
Hayes, L., Management, Control and Accountability in Nonprofit/ voluntary
Organisations (Avebury, 1996), chapter 6. (658.048 H41)
Yates, B. Analyzing Costs, Procedures, Processes and Outcomes in Human Services
(Sage 1996). (361.00684 Y31)
Sluyter, G. Improving Organizational Performance: A Practical Guidebook for
Human Services Field (Sage 1998). (361.00684 S63)
K. Veerweire and L. V. D. Berghe, Integrated performance management – a guide to
strategy implementation, SAGE, 2004.
J. Keyes, Implementing IT Balanced Scorecard, Auerbach Publications, 2005.
J. Creelman and N. Makhijani, Mastering Business in Asia: succeeding with the
balanced scorecard, John Wiley and Sons, 2005.
P. Light, Sustaining nonprofit performance – the case for capacity building and the
evidence to support it (Brooking Institution Press, 2004)
Centre for Business Performance, Cranfield School of Management, Literature review
on performance measurement and management (PMMI Project, Audit Commission,
IDeA). www.idea-knowledge.gov.uk/performance
PMMI, Improvement through performance management, measurement and information,
Review of performance management models and improvement tools, 20 Jan, 2006.
www.idea-knowledge.gov.uk/core/page.id=76275
J.McDavid and L. Hawthorn, Program evaluation and performance measurement: an
introduction to practice, Sage, 2006.
www.balancescorecard.org
www.benchmarking.gov.uk

6. Management Information System

Social Welfare Department, www.info.gov.hk/swd - Service Monitoring and
Performance System
Grasso, A. and I. Epstein, Information Systems in Child, Youth and Family Agencies:
Planning, Implementation, and Service Enhancement (Harworth Press, 1993).
(362.7409774 I4)
Sheaf, R. and V. Peel (eds.), Managing Health Information Systems: An Introduction
(Open University Press, 1995).
Rabin, J. and E. Jackowski, Handbook of Information Resource Management (M.
Dekker, 1988). (658.4038 H23)
Caputo, R., Management and Information System in Human Services (Harworth
Press, 1988). (361.0068)
Kettner, P., R. Moroney, and L. Martin, op. cit., chapter 8.
Poertner, J. and C. Rapp, “Designing Social Work Management Information Systems:
The Case for Performance Guidance Systems,” in R. Patti, et al., (eds.), Managing
for Service Effectiveness in Social Welfare Organisations (Harworth, 1988).
(361.3068)

8
Steyaert, B., Human Services and Information Technology (361.00285 H9)
R. Schalock Outcome-Based Evaluation (Plenum Press, 2001). (361.0068 S2)
D. Royse and B. Thyer, Program Evaluation (Nelson-Hall Publishers, 1996).
(361.00684 R8)

7. Work Stress and Burnout, Occupational Welfare, Employee

Assistance Programme, and Organisational Health
NASW, Stress at work: how do social workers cope?
http://workforce.socialworkers.org/whatsnew/stress.pdf
Cherniss, C., Beyond Burnout (1995) (158.7 C52)
V. Savicki. Burnout across thirteen cultures: stress and coping in child and youth
care workers (Praeger, 2002). (361.7 S267)
C. Munson, Handbook of Clinical Social Work Supervision (Haworth Social Work
Practice Press, 2002), chapter 10. (361.3068 M9)
Davies, R. Stress in Social Work (361.3019 S9)
Schaufeli, W., et al., Professional Burnout: Recent Developments in Theory and
Research (Taylor and Frabcis, 1993).
Hepburn, C. et al., “Coping with Chronic Work Stress,” in B. Gottlieb, Coping with
Chronic Stress (Plenum Press, 1997).
Matteson, M. and J. Ivancevich, Controlling Work Stress (1987).
MSW Dissertations (M.Y. Chan, 1991; Y.S. Tam, 1990; Kimmy Lo, 1990; Y.C.
Tang, 1990; K.K.Tam, 1990; W.C. Lo, 1990).
Cunningham, G., Effective Employee Assistance Programs (SAGE 1994).
Martin, E., “Designing Stress Training,” in J. C. Quick et al., (eds.), Stress and Well-
being at Work (American Psychological Association, 1992), pp.207-224. (158.7
S91)
Braverman, M., “Posttrauma Crisis Intervention in the Workplace,” in J. C. Quick, et
al., op. cit., pp.299-316.
Philips, S. and M. Mushinski, “Configuring an Employee Assistance Program to Fit
the Corporation‘s Structure: One Company’s Design,” in . C. Quick, et al., op. cit.,
pp.317-330.
Murphy, L. et al., “Work and Well-being: Where do we go from here,” in . C. Quick,
et al., op. cit., pp.331-347.
Russell, A., The Growth of Occupational Welfare in Britain (Avebury, 1991).
(658.300942 R9)
Sloan, R., et al., Investing in Employee Health (Jossey Bass, 1987).
Shafritz, J., et al., Personnel Management in Government (Marcel Dekker, 1992),
chapter 16.

9
8. Team Building
Garner, H. and F. Orelove, Teamwork in Human Services (Butterworth, 1994).
Garner, H., Helping Others Through Teamwork: a handbook for professionals (Child
Welfare League of America, 2002). (exercises)
Tjosvold, D., Team Organisation: An Enduring Competitive Advantage (John Wiley
and Sons, 1991).
Iles, P. and R. Auluck, “Teambuilding, Interagency Team Development and Social
Work Practice,” British Journal of Social Work, 20 (1990), pp.151-164.
Fisher, K., Leading Self-directed Work Teams (McGraw Hill 1993).
Bailey, D., “Designing and Sustaining Effective Organisational Teams,” in R.
Edwards and J. Yankey, Skills for Effective Human Services Management (NASW
Press, 1991). (361.0068 S62)
Clark, N., Teambuilding (658.402 C5)
Fatout, M. and S. Rose, Task Groups in the Social Services (Sage, 1995). (361.0068
F2)
Harvey, T. and B. Drolet, Building Teams Building People (Technomic Publishing
Co.: 1994). (658.402 M34).
Besser, T., Team Toyota (State University of New York Press, 1996), chapter 4.
(331.7629209)
Mohrman, Designing Team-based organisations (658.402 M69)
Stott, K. and A. Walker, Teams, Teamwork and Teambuilding (Prentice Hall, 1995).
(858.402 S888)
Housley, W. Interaction in Multi-disciplinary Teams (Ashgate, 2003).
Thompson, L, Making the Team – A Guide for Managers (Prentice Hall, 2004).
(658.402 T473)
F. Rees, 25 activities for developing team leaders, Pfeiffer, 2005.

9. Organisational Change
Proehl, R. A, Organizational Change in the Human Services (Sage, 2001)..
Bargal, D. and H. Schmid, Organisational Change and Development in Human
Service Organisation (1992).
Brager, G. and S. Holloway, Changing Human Service Organisation: Politics and
Practice (The Free Press 1978).
Carnall, C., Managing Change in Organisations (Prenctice Hall, 1990).
Schaefer, M., Implementing Change in Service Programs (Sage 1987).
Bunker, D. and M. Wijuberg, Supervision and Performance (Jossey-Bass, 1988),
chapter 13, 14.

10
Gann, N., Managing Change in Voluntary organisation, A Guide to Practice (OUP,
1996). (361.3706041 G198Y)
Cave, O., Managing Change in the Workplace (Coopers and Lybrand, 1994).
(658.4063 G37)
McCalman, P. and R. Patan, Change Management (658.4063 M11)
Wolf, J. “Managing Change in Nonprofit Organization,” in Gies, D. et al. (eds.). The
Nonprofit Organization: Essential readings/. Pacific Grove, CA: Brooks/Cole.

10. Interorganisational Coordination and Partnership

O. Shenkar and J. Reuer (eds), Handbook of strategic alliances, Sage Publications,
2005.
Roaf, C. Coordinating Services for Included Children (Open University Press, 2002).
Glendinning, C. et al. Partnerships, New Labour, and the Governance of Welfare
(The Policy Press, 2002).
Balloch, S. and M. Taylor, Partnership Working (The Policy Press, 2001).
Rossi, et al., Agencies Working Together (Sage, 1982). (361.068)
Alexander, “Creating and Using Coalitions,” in R. Edwards, et al., (ed.), Skills for
Effective Human Service Management (NASW, 1991). (361.0068)
Rothman, J. and German, Practice with Highly Vulnerable Clients, chapter 11.
Mizrahi, T. and B. Rosenthal, “Managing Dynamic Tensions in Social Change
Coalitions,” in T. Mizrahi and J. Morrison, (eds.), Community Organisation and
Social Administration (Harworth, 1992). (307.140973)
Rothman, J., et al., Case Management: Integrating Individual and Community
Practice (Allyan and Bacon, 1998). Chapter 10.
White, V. and J. Harris. Developing Good Practice in Community Care (London:
Jessica Kingsley Publishers, 2001).
R. Means, et al. Making Partnerships Work in Community Care (The Policy Press,
1998).
S. Skinner. Building Community Strengths – a resource book on capacity building
(Community Development Foundations, 1998).
S. Hornby and J. Atkins. Collaborative Care- interprofessional, interagency and
interpersonal (Oxford: Blackwell Science Ltd., 2000). (361.942 H8)
J. Walsh, S. Craig and D. McCafferty. Local Partnerships for Social Inclusion
(Dublin: Oak Tree Press, 1998).
Department of Health, U.K. Government. Key to Partnership: Working Together to
Make a Difference in People’s Lives (November 7, 2002).
www.doh.gov.uk/learningdisabilities/partnership.htm
Office of the Deputy Prime Minister, U. K. Government. Assessing strategic
partnership – the partnership assessment tool (May 2003). www.odpm.gov.uk.
T. Backer. Evaluating Community Collaborations (Springer Publishing Company,
2003).
R. Means, et al. Making Partnerships Work in Community Care (The Policy Press,
1998).
S. Balloch and M. Taylor. Partnership Working: Policy and Practice (The Policy
Press, 2001).
Office of the Deputy Prime Minister, U. K. Government. Assessing strategic

11
partnership – the partnership assessment tool (May 2003). www.odpm.gov.uk.

11. Supervision, Training and Development

Hughes, L. and P. Pengelly, Staff Supervision in a Turbulent Environment (Jessica
Kingsley Publishers, 1997). (361.30683)
Killion, J. Assessing impact, evaluating staff development, Corwin Press, 2008/3/16
R. Dolgoff, An introduction to supervisory practice in human services (Pearson,
2005).
Munson, C. Handbook of clinical social work supervision (Haworth Social Work
Practice Press, 2002), chapter 1 and 11.
P. Blanchard and J. Thacker, Effective Training: System, Strategies, and Practices
(New Jersey: Prentice Hall, 2004).
P. Partington and CX. Stainton, Managing Staff Development (Open University Press,
2003).
Bunker, D. and M. Wijnberg, Supervision and Performance; Managing Professional
Work in HSO (Jossey Bass, 1988). (361.00683)
Holloway, S. and G. Brager, Supervision in the Human Services (The Free Press,
1989). (361.00683)
Kadushin, A., Supervision in Social Work (Columbia University Press, 1992).
(361.320683)
Bertcher, H., Staff Development in HSO (1988).
Craig, R., Training and Development Handbook (McGrawhill Book, 1987).
(658.3124 T7)
Gordon, S. Systematic Training Program Design (Prentice Hall, 1994).
Shafritz, J. et al., Personnel Management in Government (Marcel Dekker, 1992),
chapter 14.
Munson, L. How to Conduct Training Seminars (Grave Hill, 1992). (658.407124
M99)
Salisbury, F., Developing Managers as Coaches (608.407124 S1).
Brown, A., Social Work Supervision (OUP, 1996). (361.320683 B87)
Prior, J., Gower Handbook of Training and Development (658.3124 G72).
B. Crisp. et. Al. Learning and Teaching in social work education – assessment (July
2003). (www.scie.org.uk.).

13. Non-profit organization/ Third sector management

M. Harris and C. Rochester (ed.). Voluntary Organisations and Social Policy in
Britain (Palgrave, 2001).
D, Lewis, The management of non-governmental development organizations: an

12
 introduction (Routledge, 2001).
C. Borzaga and J. Defourny, The emergence of social enterprise (Routledge, 2001).
Civil Society Working Papers by Centre for Civil Society, London School of
Economics (www.lse.ac.uk/depts/ccs/publications)
R. Paton. Managing and Measuring Social Enterprises (Sage Publications, 2003).

11. Financial Management:

Feit, M. Financial Management in Human Services (Haworth Press,1998). (361.0068
Fs11)
Rubin, I. The Politics of Public Budgeting: Getting and Sepending, Borrowing and
Balancing (Chatham House, 1997).
Atrill, P. Financial Management for Non-specialists (Prentice Hall, 1997).(658.15
A88)
Finkler, S. Financial Management for Public, Health, and Not-for-profit
Organizations (Prentice Hall, 2001). (361.30681 F49)
M. Lawrence. Financial management for human service administrator (Boston: Allyn
and Bacon, 2001). (361.00681 M381)
J. Shim and J. Siegel.. Financial management for nonprofits: the complete guide to
maximizing resources and managing assets (NY: McGraw-Hill, 1997).
R. S. Mayers, Financial Management for Nonprofit Human Service Organizations,
Charles Thomas Publishers, 2004.

14. Risk Management

J. D. Frame, Managing Risk in Organizations (Jossey-Bass, 2003).
www.risk-support.gov.uk
National Audit Office, U.K. Government. Supporting Innovation: Managing Risk in
Government Department (17 August, 2000). www.nao.gov.uk
Cabinet Office, U.K. Government, Risk: Improving Government’s Capacity to
Handle Risk and Uncertainty – Full Report (November 2002). www.strategy.gov.uk.
H. M. Treasury, U.K. Government, Management of Risk – a strategic overview
(January 2001).
A. Waring and A. I. Glendon. Managing Risk (Thompson, 1998).
R. Edwards and J. Glover, Risk and Citizenship – key issues in welfare (London:
Routledge, 2001).
H. Kemshall. Risk, Social Policy and Welfare (Open University Press, 2002).

15. Knowledge Management

J. Gilley, P. Dean and L. Bierema (2001). Philosophy and Practice of Organizational
Learning, Performance, and Change. Cambridge, Mass.: Perseus Publishing.
Nicholas Bahra, Competitive Knowledge Management (palgrave 2001)
M. Huotari and Iivonen, M. Trust in knowledge management and systems in
organizations (Hershey: Idea Group Publishing, 2004).

13
S. Jackson, M. Hitt, A. DeNisi (eds.) Managing Knowledge for sustained competitive
advantage (Josse-Bass, 2003).
P. Senge, The Fifth Discipline: the art and practice of the learning organization
(London: Century Business 1992); The Fifth Discipline Fieldbook: strategies and
tools for building a learning organization (London: Nicholas Brealey Publishers,
1994).

Subvention
Yam, Y. M (2005), An analysis of the impact of LSG policy on the operation of
NGOs in Hong Kong: the case of Po Leung Kuk, the University of Hong Kong.
Kwok, C. W. (2004), a study of the LSG policy on the provision of social welfare
services in Hong Kong, MPA dissertation, the University of Hong Kong.

14