LASHON GAVINS-GIBSON

13000 Broxton Bay Drive Apt 816, Jacksonville, Florida 32218

Telephone: (904)680-1353* Email: lgb7ed20@westpost.net
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EDUCATION:
Bachelor of Science, Legal Studies
Pursuing 08/2010
Kaplan University, Jacksonville Florida
Advanced Start Program
Associate of Arts, Paralegal Studies
Graduated 06/2010
Keiser University, Miami Florida
Member, Phi Theta Kappa International Honor Society
* Classes conducted as law office environment, operated as deadline atmosphere.
* Prepared actual State of Florida for the Eleventh Judicial Circuit legal docum
ents such as complaints, affidavits, notice of hearing, motions, notice of actio
ns, legal memorandums, real property/legal contracts, and case briefs as homewor
k, exams, and projects.
* Drafted legal documents in areas of law; criminal, family, wills and estates,
civil litigation, torts, legal research and writing, real property, and contract
s.
* Trained in civil litigation procedure from pre to post litigation.
* Required to log hours worked on each project.
* Received certifications for Westlaw training.
* Received skills in legal research and writing, analysis of information, organi
zation, and client relationships and ethics.
* Interviewing clients' skills.

SKILLS:
* Office Support Organization Computers
* Personnel Administration Accuracy
File/Document Management
* Clerical Operations Detail/Results Oriented
Client/Customer Contact
* Policies and Procedures Written/Oral Communication Financial
Transactions
* Type 50 wpm MS Word
MS PowerPoint

WORK EXPERIENCE:
Miami-Dade Water and Sewer- Miami, Florida
12/2006-06/2008
Office Support Specialist 3- Served in the administrative and personnel capacity
for the Chief of the Utilities Development Division. Performed assigned/unassig
ned personnel management work. Served as the division's contact person for all p
ersonnel related matters and coordinated directly with the Human Resources Depar
tment. Updated the Chief weekly on the status of all vacancies, testing, and an
nouncements of positions. Maintained personnel actions, records, and reports. Re
sponsible for the safe handling of confidential personnel documents containing s
ensitive employee information. I assisted the Chief in evaluating applicants' ex
perience and training equivalent to the requirements of Miami-Dade Water and Sew
er. Maintained and updated the division's table of organization on a monthly bas
is to record changes such as transfers, demotions, and status changes to insure
accurate records of vacant positions within division. Coordinated interviews for
the division which included; contacting applicants, reserving conference rooms,
contacting Fair Employment to request a representative be present at all interv
iews, requesting panel members, notifying panel members, and scheduling intervie
ws. Maintained an employee file for each employee in the division and updated in
formation immediately. Worked directly with managers and supervisors to insure t
he timely preparation of employees' evaluations. Performed advanced clerical dut
ies and related work as needed by division or the department.
Miami-Dade Expressway Authority- Miami, Florida
06/2005-11/2006
Toll Attendant Trainer- Operating the United Toll System effectively. Trained ne
w attendants on the daily operations, safety, cash handling of large amounts of
cash daily, exceptional customer service to patrons, respect for fellow employee
s, safely directing and expediting traffic through toll lanes. Evaluated new att
endants and submitted evaluations to plaza manager with recommendations if any f
or new attendants.

Staffing Now, Inc- Miami, Florida

03/2003-09/2005
Office Support- Responsibilities included performing office duties for various p
ublic and private entities. Processed and reviewed documents. Drafted memos and
other correspondence, appointment setting, data entry, answering phones, assisti
ng staff members as needed. Met and effectively interacted with the public daily
. Received incoming/outgoing mail and distributed to appropriate staff. Provided
exceptional customer service to visitors, and guests.
Precision Response Corporation- Miami, Florida
07/1999-04/2001
Customer Service Representative- Responsible for providing exceptional customer
service to existing and potential customers. Responsible for handling large volu
mes of incoming calls daily. Assisted customers with all account inquiries such
as; billing, disconnection, new accounts, account upgrades, suggesting new produ
cts based on customers' needs or wants. Awarded for exceeding monthly sales goal
s in July, September, and November 1999. Displayed an excellent ability to probl
em solve. Commended for the ability to retain existing customers who initially c
all to discontinue service.
First Union National Bank- Miami, Florida
10/1998-06/1999
Teller- Provide customer service to account/non-account holders through the use
of on-line terminal process retail and financial transactions between customers
and the bank. Responsible for large amounts of cash daily. Required to work eff
ectively, accurately with each customer to prevent losses. Maintained favorable
customer relations at all times. Process cash and check deposits and withdrawals
, as requested by customers, on both savings and checking accounts. Examine and
verify the amount and validity of all cash, checks, and other negotiable items.
Process mail transactions. Sell and prepare money orders, travelers' checks, and
exchange checks. Daily balanced working fund, checks, and other negotiable item
s. Exceeded cross-selling goals for all accounts and services. Maintained the ge
neral upkeep of the workstation and office. Remained up-to-date and adhered to a
ll bank policies, procedures, practices, and security programs. Operation of add
ing machine and computers.