JOHN J.

HUTCHINS
(610)233-6402
jhb81958@westpost.net
SUMMARY: Accomplished communications industry professional
experienced in operations, program management, project management,
process development and technical support. Results oriented with
strong interpersonal and management skills. Experienced in managing
logistically and culturally diverse teams. A motivated team player
who leads by example.
Experience
2005 a" 2010 NETVERSANT SOLUTIONS
NATIONAL ACCOUNT PROGRAM MANAGER
*
Developed and managed a comprehensive voice, data and structured
cabling support operation for EDS/Bank of America.
*
Established deployment processes and operations strategies to
support 5000 facilities in 15 US states.
*
Developed an Operations Playbook that documented all facets of the
operation. The Playbook included contractual requirements, service
level commitments, Work Breakdown Structures, escalations and
invoicing guidelines.
*
Remotely managed 9 NetVersant State Coordinators and 5 Certified
Business Partners responsible for daily support in each coverage
city.
*
Developed and managed rollout programs for 20+ strategic
infrastructure upgrade/refresh initiatives. These initiatives
included, LEC Network upgrades, VOIP platform upgrades, ATM Router
refreshes and Security DVR upgrades.
*
Managed all large infrastructure build out projects spanning 250 +
projects valued from $150K to $ 2M.
*
Successfully increased revenue growth from $ 2M to $10M annually.
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Delivered company profitability targets across the operation.
2000 - 2002 NETVERSANT SOLUTIONS
NATIONAL ACCOUNT OPERATIONS
*
 Responsible for the development and delivery of national initiatives
for National Account.
*
Managed a team of 5 Regional Program Managers assigned to strategic
clients and initiatives.
*
Provided operations support for 7 regional offices, (Boston to
Atlanta).
*
Implemented company wide web based project management tools to
support project rollouts.
*
Supported local account teams in the positioning of national offers
within their existing client base.
*
Developed delivery processes based on Project Management
Philosophies to support the delivery of strategic solutions across a
wide footprint.
*
Successfully developed and implemented a desktop support outsourcing
initiative for Bear Stearns covering NY, Chicago, Boston,
Philadelphia, Atlanta and San Francisco.
*
*
Established per-event pricing model for each requested service
*
Interviewed and transitioned 40 former Bear Stearns employees to
NetVersant's payroll.
*
Supported all desktop moves, add and change (MAC) and PC Break Fix
events.
*
Project value $3M per year.
*
Developed and implemented a site survey, engineering and
installation program for The Home Depot in support of their
Self-Checkout rollout for 900 domestic locations.
*
*
Established a Project Management Office and managed a team of 43
resources.
 *
Developed an operations "Playbook" that documented each step in the
delivery process.
*
Project value $4M.
1997 a" 2000 LUCENT TECHNOLOGIES
SENIOR PROJECT MANAGER a" GLOBAL ACCOUNTS
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Responsible for the implementation of complex voice, data and
structured cabling solutions for Merck Pharmaceutical.
*
Provided support for 20 regional sales and distribution facilities
throughout the US.
*
Managed Lucent implementation teams and worked closely with the
clients staff, consultants, general contractors, cabling contractors
and LEC carriers to deliver cradle to grave communications and
infrastructure services.
*
Successfully increased revenue from $7M to $ 18M representing 60%
year over year growth.
1974 a" 1997 LUCENT TECHNOLOGIES, AT&T, BELL OF PA.
*
Various customer service, technical support and project management
positions.
PROFESSIONAL PROJECT MANAGEMENT TRAINING
Lucent Technologies - Managing Strategic Relationships
- Project Management and Deployment
George Washington University / PMI - Managing Projects in
Organizations
- Contracting for Project Managers
- Risk Management
Wilson Learning - The Counselor Sales Person
Proficient in MS Office, Visio, Project and Web Based ticketing
systems.
NOTABLE AWARDS
1999 + 2000 Lucent Technologies Millionaire Achievers Club. Awarded
for revenue growth > 150% year over year.
EDUCATION
St. James Catholic High School