Ph: (786) 683-8360 Email: arb8c416@westpost.net ____________________________________________________________________ Retail Automotive Sales Manager and Finance Director possessing over 15 years of comprehensive experience in Sr. Management, Sales, Automotive Finance, Leadersh ip and Administration ____________________________________________________________________ SUMMARY OF QUALIFICATIONS * Proven 10 year successful track record of leadership experience in both high v olume & luxury automotive dealerships * Career experience includes Finance Director, Finance Manager, and New Vehicle & Pre-owned Sales Manager positions * Excellent communication, organizational, presentation and phone skills * Proc ess-driven individual who is both inquisitive and adaptable * Proven track record of superior CSI Scores * Skillfully managed dealer's relationships with partnered lenders & banks, afte rmarket product vendors and insurance companies * Proven track record of prompt funding regarding Contracts in Transit * Fluent in English and Portuguese _____________________________________________ ______________________ SELECTED CAREER ACHIEVEMENTS AUTOMOTIVE SALES MANAGEMENT: SALES AND FINANCE * 1999 - Sales Consultant of the Year - Brown & Brown Nissan - Tempe, AZ * 2007 - Increased Finance PVR by over $300 per unit - Acura of Tempe - Tempe, A Z * 2004 & 2007 - Recipient of American Honda Finance Corp's Council of Excellence award. (This distinction is awarded to finance departments who meet or exceed a high standard of criteria in annual dealership profitability, department effici ency and dealer's relationship loyalty) SR. MANAGEMENT EXPERIENCE 2003 - 2008 TEAM BUILDING / LEADERSHIP * Sales - Team leadership, directing sales staff, Internet department and Busine ss Development Center with daily task management and CRM for 20 + employees * Mentoring and training of finance managers in departmental goals and monthly s ales objectives including product penetration, gross profit margins & CSI. * De signing and implementation of dealership's sales and finance processes * Recruiting and training of Sales and Finance associates ensuring all departmen ts are sufficiently staffed to meet dealer's sales objectives * Weekly training of sales associates and finance staff extensively in customer satisfaction and Honda Motor Company's EXCELL program PROFESSIONAL EXPERIENCE 09/2003 - Current FINANCE DIRECTOR/SALES MANAGER ACURA OF TEMPE 7800 South Autoplex Loop Tempe, AZ 85284 Phone: (480) 216-5275 Supervisor: Bud Thurston - Owner 03/2003 - 09/2003 FINANCE MANAGER TEMPE HONDA (Penske Automotive Group) 8030 South Autoplex Loop Tempe, AZ 85284 Phone: (480) 893-7900 Supervisor: Dave Wallace - General Manager 11/1998 - 01/2003 FINANCE MANAGER BROWN & BROWN NISSAN (POWER NISSAN - AutoNation) 7755 South Autoplex Loop Tempe, AZ 85284 Phone: (480) 598-6000 Supervisors: Brian Muff - Finance Director _____________________________________________________________ TECHNICAL PROGRAMS Microsoft Windows, Mac, Internet, Email, Microsoft Office Programs (Word, Excel, Outlook) ADP, Reynolds & Reynolds, Desking, CRM _____________________________________________________________ REFERENCES
Brian Muff - Finance Director - Big 2 Toyota - Mesa, AZ 602-250-0622
Gerry McElhiney - Credit Manager - Wachovia Dealer Finance 480-792-1701 Steve Bragg - Finance Manager - Big 2 Toyota 602-326-0974 Brian Dacey - Sales Mgr - Superstition Spring Lexus 480-208-6300 Mark Joseph - President, The MJM Group 310-613-1986