Gloria Watson, RN, BSN

_________________________________________________________________________
1728 Hawthorne Terrace, Des Plaines, Illinois 60016 * (847) 297-3294 * gwba0042@
westpost.net
PROFESSIONAL SUMMARY
Diverse background in overseeing administrative and clinical operations supporte
d by strong leadership, team communication and organizational capabilities. Exp
erience includes:
Managing quality improvement and customer relations Team building with staf
f at all levels
P&L, budget, cost containment and purchasing approval Staff development and
human relations
Conformity to JCAHO, IDPH, OSHA, EEOC, HIPAA Consistently achieve goals and
timelines
EXPERIENCE
Director of Nursing, Alden Long Grove Rehab & HC CTR, Long Grove, Illinois, 5/20
09 - 9/2009
Responsible for overseeing intermediate care services within a long term care 24
6 bed facility
* Manage 60 staff including RNs, LPNs and administrative assistants.
* Direct the operation and activity of staff on a 24/7 basis.
* Work collaboratively with the case management team in both consultative and ha
nds-on roles.
* Actively participate in IDPH visits and surveys.
* Establish excellent working rapport with the Medical Director and Director of
Psychiatry.
* Solution resource for identifying, addressing and resolving client and family
member concerns and issues.
Director of Nursing, Meadows, Rolling Meadows, Illinois, 7/2008 - 5/2009
Responsible for overseeing intermediate care services within a long term care (L
TC) facility for this
30+ year home for the developmentally disabled providing a 100-bed facility.
* Manage 20 staff including RNs, LPNs and administrative assistants.
* Direct the operation and activity of staff on a 24/7 basis.
* Work collaboratively with the case management team in both consultative and ha
nds-on roles.
* Actively participate in IDPH visits and surveys.
* Establish excellent working rapport with the Medical Director and Director of
Psychiatry.
* Solution resource for identifying, addressing and resolving client and family
member concerns and issues.
Achievements:
* Keypoint for hospital case managers regarding client discharge in conformity w
ith intermediate care standards as established by IDPH.
* Maintained the quality, integrity and reliability of services provided while c
ontrolling time/labor, staff efficiency and team collaboration.
* Developed protocol to ensure purchasing stays within budget.
* Reduced overtime without sacrificing quality of services.
* Eliminated need for use of agency staff through recruitment and retention of d
edicated nurses.
* Member and Co-Chair of Human Rights Committee.
Nurse Manager, Resurrection Home Health Services, Skokie, Illinois, 8/2005 - 4/2
007
Supervised nurses, occupational and physical therapists as a resource for identi
fying, addressing and resolving performance issues regarding quality, documentat
ion and patient/family relations.
* Oversaw quality of direct patient care, patient relationships, initial assessm
ents and ongoing evaluations.
* Collaborated with physicians, therapists, laboratory personnel, family members
and guardians in order to provide best practices in health care and patient emp
athy.
* Scheduled and prioritized employee hours, recognized for excellent time manage
ment.
Responded to calls from a wide range of hospitals, medical centers and private p
hysician care for enrollment into Resurrection's family-centered health solution
s program: clients include home bound ambulatory and non-ambulatory individuals
requiring general nursing care and specialized services.
* Performed telephonic case management, including detailed patient assessments a
nd evaluations.
* Advocated patient's rights, dignity, pursuit of well being, rehabilitative and
medical care decisions.
* Managed time-sensitive and confidential documentation including case histories
, professional and
personal information, medical conditions, current and previous medications.

Professional Achievements:
* Hired into this position based on leadership, team collaboration and organizat
ional capabilities.
* Recognized as primary resource for diplomatic problem resolution as liaison to
medical staff and clients.
* Provided consultation in a variety of health care areas including wound care,
disease and infection control,
as well as insurance and benefits coverage, Medicare and Medicaid.
Patient Care Manager, Rush North Shore Medical Center, Skokie, Illinois, 6/1990
- 6/2005
Pre-Surgical and Ambulatory Services
Supervised the professional activity of staff comprised of registered nurses and
ancillary personnel. Responsible for facilitating delivery of nursing care, tim
ely patient discharges, and implementation of clinical pathways in conformity wi
th established standards of practice.
* Managed administrative and clinical operations, including nursing care, custom
er relations, continuous quality improvement, confidentiality, and team collabor
ation between staff at all levels.
* Responsible for P&L, budget, cost controls, and approval over purchasing of eq
uipment and supplies.
* Performed for credentialing and support of clinical educational programs for s
tudents and staff.
* Monitored and reviewed staff performance according to established professional
standards.
* Planned, organized and coordinated daily operations with staff and team leader
ship.
Professional Achievements:
* Created budget, quality improvement and utilization review programs for unit.
* Consistently achieved million-dollar fiscal year budget goals and successfully
pass quality audits.
* Implemented Phase One and Phase Two of Bypass Recovery, where patient recovery
is managed under Pre-Surgical and Ambulatory Services; improved patient care, t
eam cooperation, and cost containment.
* Developed and implemented a hospital-wide pre-surgical/pre-procedure unit.
* Maintained and updated the Unit Orientation Program.
Memberships and Committees, Rush North Shore Medical Center
 EXCEL Team, customer relations/quality improvement Institutional Operating
Room Committee
Pre-Admission Network Association Patient Education Committee
Office Staff Communication Task Force Nurse/Physician Liaison Task Force
Infection Control Committee
Nurse Manager, Martha Washington Hospital, Chicago, Illinois, 8/1989 - 6/1990
Managed administration and clinical operations of a 30-bed med/surg ortho and te
lemetry unit, including 24-hour accountability for quality of patient care.
* Coordinated the activities of the health care team as well as development of 1
5 RNs and 10 support staff.
* Educated RNs in utilization review processes.
Professional Achievements:
* Organized and implemented decentralization of nursing services.
* Implemented and maintained a Nursing Quality Assurance Program.
* Consistently achieved a cost-effective patient care delivery system.
Clinical Manager, Louis A. Weiss Memorial Hospital, Chicago, Illinois, 2/1985 -
8/1989
Managed administrative and clinical operations of a 36-bed med/surg unit.