THOMAS J.

BRUGGER
8220F Russet Lane Tel:(H): (513)683-1529
(C):(513)-256-448
Maineville, Ohio 45039
1
tbba8b52@westpost.net
Results oriented and innovative Information Technology executive with extensive
experience in IT Integration, Technical Operations, Development, Infrastructure,
Architecture, Data Center Operations, Project/Program Management, Strategic an
d Financial Management/Planning, Telecommunications, Resource Management
Professional Experience
Wellpoint Insurance 2004 -Present
Director, Development & Operations, Integrated Architecture and Services
Responsible for all development, operations and system support activities for en
terprise integration layer in a Fortune 50 Company. Focus on strategic SOA adopt
ion and implementation.
> Direct all Operations and Development activities for a multi platform enterpri
se integration layer. Directly managed 22 internal professionals and 30-40 contr
act professionals. Directed, mentored, motivated, and trained a dynamic develop
ment/technical teams on all aspects of IAS integration architecture, services, m
odules and components, transactional flows and operation readiness. The technolo
gy stack comprises of Weblogic (BEA), WebSphere (WAS), Message Broker (WMB), Dat
aPower, DataGrid, Oracle, DB2, WTX and MQ..
> Managed and prioritized POR and non-POR related projects. Managed the resource
allocations, requirements gathering, deign creation and development execution a
round these projects utilizing the SDLC model.
> Direct the tactical and strategic activities of the System Support Areas inclu
ding Release Management, Environment Management, Configuration Management, Serve
r Management and Maintenance.
> Directed and participated as an expert technical resource for all IAS Operatio
ns including infrastructure/outage/configuration management, sizing/growth/capac
ity, end user connectivity, development support, performance tuning/monitoring a
nd root cause analysis/resolution
> Direct all activities for the IAS Availability team including 24x7 monitoring
, issue management, system and issue reporting, transaction control. This team m
onitors the integration layer, as well as, all back end systems for the enterpri
se.
> Support the adoption and implementation of services based on the enterprise SO
A model. Support of 27X HIPAA compliant composite services supporting Blue Excha
nge (HIPAA) transactions and EDI.
> Participate in, and execute the results for all strategic planning initiatives
regarding the development and operations areas of IAS
> Direct, through the collaboration with architectural and engineering teams int
ernal and 3rd party) all integration layer requirements to support cross enterpr
ise initiatives.
> Lead the IAS team to a CIO Center of Excellence posture through significant te
chnology and process/system improvements.
> Provide leadership to the integration layer operational and systems support te
ams to insure infrastructure, development support (release/build/environment) an
d customer/system support initiatives are delivered on time and maintained to en
terprise SLA's.
> Oversee the implementation and on-going support of future state technologies
(DataPower, Datagrid, Frameworks)
> Provide leadership experience to the negotiation and execution of vendor relat
ionships and contracts covering application development and technical support re
quirements.
> Work with multiple IT hardware/software vendors (IBM, Oracle, Microsoft, and I
ntel) and development support vendors (Cognizant, IBM, CEI, Infosys etc...) to p
rovide specific project support and staff augmentation and provide support cost
reductions.
> Re-organized the development and operations teams to form an enterprise struct
ure that can be easily evolved and redeployed to meet the changing needs of the
business and technology.
> Work with multiple teams of architectural, engineering and application develop
ment teams to deliver enterprise level projects.
> Lead analysis and definition for contract negotiations and statement of work e
fforts for numerous technology vendors resulting in overall operating expense sa
vings while increasing the efficiency and effectiveness of technology delivery.
> Initiated numerous process improvements initiatives resulting in increased tea
m efficiencies. This included implementation of formal QA/Test, release/build ma
nagement, work intake, project management, problem management, LO and project en
gagement and financial/vendor management.
> Implemented several cost cutting financial efficiencies by aligning historical
ly lights on teams with customer funded projects
Manager, Common Applications, (Enterprise Middle Tier Management)
Responsible for the management of all development, operations, systems support,
technical services and engineering aspects of the enterprise integration layer.
> Responsible for the management and direction of all IT Development/Operations
and production Support areas for the enterprise integration layer supporting the
IT enterprise platforms include BEA Weblogic, Oracle, MQ, JAVA..
> Manage activities and staff supporting Development, Business Systems Analysis,
Systems Support and Technical Services
> Work as part of a cohesive multi- discipline team to determine client concerns
, gather requirements, and develop, design & implement solutions using various t
echnologies.
> Evaluate, manage and maintain SLA's for test and production systems \. This in
cludes performance testing.
> Recruit, interview, hire and manage teams of application developers and techni
cal engineers on complex client solutions.
> Prepare responses to RFPs and SOWs including technical architectures, project
plans, and resource requirements.
> Provided leadership in the merger of 2 legacy integration teams into one enter
prise, SOA focused integration team.
Sr.IT Project Manager (National/Specialty eBusiness (Contract)
Senior IT PM responsible for all projects, light on and emergency development ac
tivities for the National/Specialty eBusiness areas.
> Rewrite of the existing Anthem Pharmacy Management (APM) eBusiness application
. This included upgrading of hardware platforms, conversion of development code
from VB to J2EE/struts, database conversion from SQL to Oracle and implementatio
n of multiple strategic enhancements and new functionalities to improve the cust
omer usability and provide enhanced functionality
> Development of new functionality to the APM system to provide the ability for
card holder minor dependents to view orders on the system. Also enhanced system
to support regulatory requirements for the invoking of "individual rights".
> IT PM for the multiple release upgrades of Anthem's Life Insurance application
(ALIC).
> Project manager representing the Specialty eBusiness teams for classic Anthem
for the integration of eBusiness applications into new merged Wellpoint systems.
IT Program Manager (Contract) ISI Consulting (2003 - 2004)
Provided IT project management support for 2 travel industry companies. These pr
ojects included the defining of business/IT systems requirements, development of
technology solutions (hardware/software/communications) and the planning and th
e coordination of implementation of these solutions.
Director of Technology Chico's FAS - Clothing Retail - (2002 - 2003)
Senior director responsible for all infrastructure/operations areas of IT for th
e $500M+ retail company (400+stores/4000+employees). Directed Network Engineerin
g (LAN/WAN), Computer Ops(mixed multi site AS400-CS server environments), WEB De
velopment, Application Support, and integration, Telecom/Telephony, Production C
ontrol, Help Desk, Desktop Support, POS application/hardware support, Acquisitio
n/Control, Technical Project Management, Change Control, DR//BC planning.
> Direct reporting of 4 managers with over 27 direct reports (24x7) IT professio
nals. Also managed 3rd Party/Vendor provided consultants/contractors on project
and "as needed" basis. Budget Development/Cost Control Responsibility (expense (
$4M), capital ($8M)). Direct negotiations and management of vendors and contract
s for all IT Services, software and hardware.
> Technical project director to upgrade/replace core corporate applications. Ove
r 10 application integrations/conversions being performed simultaneously coverin
g HR/Finance (Lawson), Production, CRM, Product Planning and Allocation (STS) (M
omentis), Warehousing/Distribution/Fulfillment (PKMS/Thompson Ctrl).
> Oversaw development of a .NET environment to support development needs for in-
house/contracting resources.
> Directed the implementation and ongoing support of wireless technologies. This
included the evaluation, selection, procurement of corporate wireless technolog
y for warehousing, sales force automation and remote access for traveling and ho
me based employees
> Directed project team of internal IT, business unit, technical vendors and 3rd
party contractors to insure all communications, hardware, application software
and end user requirements were met within business time line for the complete mi
gration of company's local warehouse and support systems from Florida to Georgi
a to support expanded warehousing distribution requirements.
> Oversaw production operations for a multi shift (24x7) AS/400 and IBM server b
ased data center. Implemented production/operations process and procedures (SOP'
s) and refined scheduling systems to insure maximum efficiencies were achieved.
> Directed all WEB (catalog/website sales and cust inquires) infrastructure deve
lopment activities for Marketing, Finance, HR and other business units. Upgraded
WEB applications to increase functionality/accessibility to internal systems to
support business needs.
> Project leader for the conversion of frame relay infrastructure for 350+ store
s located across the country from WorldCom to Sprint. Major implementation proj
ect requiring close coordination between business units, vendors and IT.
> Directed the design and implementation of an application control infrastructur
e to insure test/development/production environments are separated and compatibl
e. Oversaw application projects to develop/implement change management for versi
on and production control systems to support computer operations and application
s development.
> Managed all local and LD services telecommunications activities and architectu
re.(Frame Relay, SONET networks), remote communications and store communications
. Significantly improved services and offerings, while reducing costs.
> Significantly reduced leasing and other service/support costs and developed ve
ndor relationships to provide best ROI.
> Managed IT help desk consisting of multi shift internal support section and st
ore (POS) support areas. Directed project to re-engineer HD area to integrate bo
th sections into common HD environment. Implemented and managed SLA's and metric
s for internal operations processes to maintain 99.9% uptimes, business service
support requirements and delivery of external vendor services.
> Directed project teams to implement corporate DR/BC initiatives to support mul
tiple sites and store locations. Worked with internal and external vendors (IBM,
BellSouth, Sprint, Sungard) to insure corporate DR/BC requirements are met and
prioritized.
Manager, Technical Services Smith & Nephew Inc. Medical Device Manufacturing
(1999 - 2001)
Overall responsibility for the management, strategic planning and project manage
ment of all network engineering, telecomm/telephony, operations, help desk and d
esktop activities in a global medical device manufacturing company ($3 billion s
ales globally).
> Managed 14 direct reports supporting the North American division. Managed 3rd
party consultants (20-30) based on project/business requirements. Managed IT bud
gets ($1.5 mil avg. expense)($5 mil avg. capital.).
> Directed technical development and operations activities for all telecom/telep
hony systems (PBX, IVR, ACD, VC), customer call center, help desk and internal c
ustomer. Close coordination between IT and business units to insure effective te
chnology solutions.
> Oversaw IT systems security management and system operations policy developmen
t, implementation and management.
> Developed strategic and tactical infrastructures and application planning and
deployment methodologies. Implemented process improvements to support data cente
r management.
> Enhanced vendor management/acquisition control. New product/service review and
procurement. Capital lease management.
> Managed projects to upgrade and enhance systems infrastructures to allow for t
he implementation of Internet/Intranet (MS), Manufacturing, Warehousing (Symbol)
, CRM (ONYX), (SFA)/Contact Mgmt.
> Project Sponsor for a multi-vendor project to establish an IT infrastructure s
upporting the warehousing of local finished goods warehousing from Florida to Ge
orgia and increasing the efficiency of the company's 3rd party logistics initiat
ive.
> Managed projects allowing for the system integration of an acquired sales forc
e and new product lines into the corporation. Directed the planning, selection a
nd implementation of SFA applications for core and integrated sales forces.
> Led project for corporate DR/BC plan for local site in coordination with other
domestic divisions and global entities.
> Sr. level team member in the collaboration of, implementation a global infrast
ructure standardization and redevelopment project.
> Successfully lowered telecomm costs for the company over $200k+ per year
> Responsible for the on-going operations and enhancements for the AS/400 system
supporting all core operations and multiple locations.
Director, Information Services Applied Innovation Inc. Network Engineering/Manu
facturing (1996-1999)
Senior IT executive (Executive Staff Member) for all information technology in a
Hi-Tech Engineering and Manufacturing environment ($50M in Sales). Recruited to
re-engineered department to strategically align IT resources with business/cust
omer focused goals and build systems and services offered to align with business
goals.
> Directly and matrix managed 14+ associates and contracts (10-20) located at 2
sites (Ohio, NC.). Scope of responsibility included applications development, We
b development, E-Commerce, network/telecom technical services, help desk and des
ktop computing.
> Project director for all application, infrastructure and business unit executi
on pertaining to the conversion of existing ERP (Macola) to new ERP (Dataworks).
Involved management of IT, business unit and vendor resources (On-site/vendor l
ocation).
> IT Project director for the planning and implementation of all communications,
applications, network (LAN/WAN) infrastructure and end user support requirement
s for the establishment of a large remote engineering/marketing facility in Rale
igh, NC to support the development and roll-out of a new product line. This loca
tion supported over 80 engineering and marketing professionals.
> Implemented Help Desk functionality to support growing business technology req
uirements. Implemented SLA's and metrics in support of system uptimes (Server, L
AN, Telecom, and application support and service delivery) and internal customer
response time and external vendor's service delivery. Significantly increased s
ystem and services efficiencies.
> Responsible for IT infrastructure/application requirements for 5 sales office
locations supporting North America and Pacific rim.
> Managed network and desktop support of all UNIX based systems utilized for eng
ineering development. Directed the redesign of all development networks to an is
olated, but linked networks allowing for testing/development without contention
with corporate systems.
> Led project team in the development and standardization of internal UNIX (HP,
Sun, SCO) networks for the engineering teams. To support the redesign of the cor
porate WEB site, lead application team, business units and 3rd party vendors (co
ntent developers) in the re-engineering/upgrading of current infrastructure to m
eet new business requirements.
> Developed and aligned business units on a multi-year strategic plan for the IT
area based on corporate strategic business plan.
Employment History from 1978-1987
Manager, Information Technology Grant/Riverside Hospitals -Healthcare (1987-199
6 )
Sales Reporting Supervisor White Consolidated Industries Consumer Products (19
86-1987)
Technical Operations Analyst Community Mutual Insurance - Insurance - (1985-19
86)
Data Control Analyst Ross Labs - Pharmaceutical Manufacturing/ Sales (1984-1
985)
Operations Production Controller Online Computer Library Center - NFP Research
-(1983-1984)
Education: Degree - Business Management, Columbus State University 1981
Formal Professional Certification: Keane Business Project Management Certificat
ion
Military Service : United State Marine Corps