77 Chatham Place

Newtown, PA. 18940

215-968-4627
ai7bb238@westpost.net
Angelo Intorre
Summary: General manager with strong operations and financial management exper
ience.
Experience Pet Valu, Inc Wayne, PA
Executive Vice President (Wayne, PA 2001-April 2010)
* Supervised and managed all aspects of a retail chain of stores across NJ, PA,
DE, MD, and VA (P&L and Balance sheet, Store Operations, Human Resources, Trai
ning, Finance and Accounting, Real Estate, Legal, Warehousing and Distribution).
Built numbers driven team capable of identifying revenue, margin, expense chal
lenges and appropriately acting urgently to correct deficiencies.
* Turned company around from multi-million dollar loss to profit in two years an
d grew sales and profitability each and every year thereafter. Realized greater
transaction size, GM% and reduced labor and other controllable expenses as a %
of sales every year. Improved consistency across stores.
* Using economic and market analysis, identified, negotiated LOIs and leases to
open profitable stores meeting a target profit model. Negotiated renewals as
well as rent reductions and early lease terminations to close or relocate non-co
ntributing stores.
* Developed market-driven pricing model which improved gross margins.
* Significantly increased profitable private label and pet supply penetration.
* Developed Store Manager and District Manager Bonus programs, as well as contes
ts and incentives for store associates that drive controllable income and custom
er service while reducing shrink.
* Utilized direct marketing to target profile customers.
* Developed Multi-Unit-Manager position to leverage best managers across multipl
e stores at lower overall payroll cost.
* Implemented a selection instrument to improve quality and integrity of applica
nts offered employment and reduce turnover costs.
* Implemented a differentiation strategy involving better customer service and h
igh-end niche products to minimize the effects of rapidly expanding big-box comp
etitors and raise gross margins.
* Managed multiple warehouses and a dedicated fleet of tractor trailers to servi
ce the retail locations across five states. Ensured safety, efficiency, and OS
HA and DOT compliance were of the highest priority with respect to all aspects
of the warehouses and fleet operation.
Vice President of Operations (Wayne, PA 1996-2001)
* Managed operations during startup phase of a chain of 87 pet food and supply
stores in the northeastern US. Approx 500 employees; direct reports included 7
DMs, auditors, training, set-up crew.
* Assembled a close knit team of district managers, franchise field consultants,
store, warehouse and office staff.
* Developed corporate and franchise store staffing models.
* Developed a store manager incentive program designed to drive key strategic in
itiatives (customer service, private label, pet supplies, compliance with operat
ional procedures) to improve P&L performance.
* Developed comprehensive and objectively scored store operation evaluations to
ensure productive District Manager / Franchise Field Consultant visits.
* Developed store manager (1 wk) and franchisee (3 wk) training programs along
with various product knowledge and pet care training materials.
* Designed and implemented various loss prevention procedures; spearheaded devel
opment of an LP information system for early detection of exceptional refunds, c
ycle count adjustments, error correct, voids, no-sales draw openings. Significan
tly reduced store and warehouse shrink.
* Developed store maintenance programs (floors, pest control, lighting, HVAC).
* Implemented a cost-saving mechanized delivery program.
* Implemented general flier advertising and a frequent customer club marketing p
rogram as well as several local marketing activities (e.g., grand opening progra
m, pet adoption days, etc.).
* Developed a mystery shopper program and customer service policies (e.g., carry
-outs, refunds, price match).
* Implemented store resets which resulted in sales increases (e.g., addition of
Wild Bird and catalog merchandising sections).
* Developed HR policies (time off, anti-harassment, uniform and appearance, empl
oyee discount, employees displaced by franchising, travel, etc.).
1993-1996 Maaco Enterprises King of Prussia, PA
National Director of Operations (King of Prussia, PA)
* Accountable for the sales and profit improvements of all 450 franchised stores
throughout the US. Responsible for directing and developing region directors,
operations managers, auditing, and the day to day administration of the operatio
ns department. Began as a Director, promoted to National Director after 6 month
s. Direct reports included 9 RMs, auditors, and training,
* Worked closely with regional managers and franchise field consultants to solid
ify business relationships with and among franchisees.
* Continuously analyzed and assisted problem markets and/or stores to improve th
eir profitability, share best practices, improve consistency in execution.
* Conducted regional sales meetings and "Sales Clubs".
* Developed a "Professional Sales Training" seminar for franchise owners and the
ir managers.
* Developed a "Top Gun" program to evaluate, motivate, and train franchisees' pi
votal production employees.
* Setup and managed the company's first profitable corporately run stores.
* Wrote a Management Information System Manual (standardized method of reportin
g all store transactions, including sales journal, inventory, payroll, accounts
receivable, accounts payable, expenses, income statement and balance sheet). De
veloped comprehensive Windows-based software to computerize all stores MIS and r
eporting to the franchiser.
* Developed and implemented store financial and operational audit procedures.
* Created automated tracking system for all operations contacts with stores.
1982-1993 Bridgestone / Firestone, Inc.
Controller, NE Region (Valley Forge, PA ~3yrs)
* Responsible for operations, financial reporting, budgeting, forecasting, capit
al acquisition, audits, controls, etc. for some 300 stores and 20 district offic
es.
* Greatly simplified and shortened the budgeting process by computerizing previo
usly manual budgets and consolidations.
* Received highest possible assessment ratings.
District Manager (South NJ / Phi l ~3 yrs)
* Complete line responsibility for 20 Tire and Auto Service Stores: sales, profi
ts, personnel, customer satisfaction, advertising, inventory, OSHA & EPA complia
nce, facility & equipment maintenance, image.
* Turned around a losing group of stores to respectable profitability through ma
nagement upgrading, training, follow up, and creative target marketing.
* Received Executive Directors Highest Customer Retention Award.
Retail Supervisor (Woodbridge, NJ ~2 yrs)
* Multi-unit management of 13 company-owned stores with complete P&L responsibil
ity. Hired, developed, supervised and motivated 130 employees.
* Achieved highest profit per store in nation.
* Achieved highest customer satisfaction index in nation.
* Leader in sales of high performance tires and premium services.
* Developed and executed marketing strategies and advertising campaigns to maxim
ize sales and profits.
* Investigated and resolved all customer problems timely and professionally.
Senior Market Analyst (Valley Forge, PA ~1 yr)
* Conducted market analyses and strategic planning. Developed automated reports
and tracking systems to monitor and compare store and market performances. Ass
isted line managers to focus on profit improvement opportunities.
Senior Financial Analyst (Brookpark, OH, ~2 yrs)
* Managed acquisition of all JC Penney automotive centers into Firestone.
* Utilized financial and statistical tools to complete a broad range of analytic
al projects involving many facets of retail store division.
* Trained SAS to PL/1 Programmers throughout the US and Canada. Resulted in ann
ual savings to the division of $500,000.
* Received highest possible assessment ratings and Chairman of the Board's "Spec
ial Award for Outstanding Contributions"; only employee to receive more than onc
e.
Education Columbia University New York, NY
MBA, Finance 1982 Dean's List
Seton Hall University 1980 South Orange, NJ
BA, Psychology, Computer Science Summa Cum Laude
Interests Exercise, reading, automobiles.