Kelli T. Gipson, M.B.

A
821 East 46th Street
#110
Chicago, IL 60653
773.742.2552 Cell
kgbcac48@westpost.net

Summary of Qualifications
Management and operations professional with extensive experience in administrati
ve and technical services. Reputation for high customer satisfaction level thro
ugh creative thinking, strategic planning and sound business judgment. Resource
ful in addressing new challenges, establishing best practices and empowering peo
ple.
Career History
Regus Management 2007 - Present
Chicago, Illinois
Client Service Representative II
Administrative duties such as transcription, printing of emails, catering, mail
forwarding, telephone backup
Program phones and internet connections for center clients
Computer skills include word, excel, power point, internet
Daily assistance with center manager
Receptionist
Handle incoming calls - Transferring and screening of calls
Manage conference and meeting rooms
Administrative duties such as faxing, catering, ordering supplies, forwarding m
ail

Northern Trust Bank March 2007 April 2007

Chicago, Illinois August 2006 October 2006
Call Center (Temporary Assignment Right Temp Agency)
Assisted clients with password ID Reset in Private Passport
Assisted clients with Quick Books and Quickens update changes
Assisted clients with enrolling online to Private Passport
Answered client questions with Private Passport
Administrative Assistant (Temporary Assignment Right Temp Agency)
Answered phones
Copy/Fax
Created excel Budget sheets
 Created memos and word documents
Scheduled meetings and travel itineraries
Set up employee training classes
Initiate Systems January 2007 March 2007
Chicago, Illinois November 2006 January 2007
MPI Analyst (Childrens Hospital of Philadelphia)
Investigated and resolved duplicated medical record numbers in Initiate Auditor
Merged electronic records in client application
Provided support with quality assurance
System applications utilized; Initiate Auditor, IDX Lastword
MPI Analyst (Valley Baptist Hospital)
Investigated and resolved duplicated medical record numbers in Initiate Auditor
Merged electronic records in client application
Provided support with quality assurance
System applications utilized; Initiate Auditor, IDX Lastword
Education
Kaplan University Online - Masters of Business Administration with the concentra
tion in Human Resource Management Graduated February, 2010.
Chicago State University Chicago, Illinois Bachelor of Science in Health Infor
mation Administration Graduated May, 2006.

Associations/Recognitions
Honor Society 2008 to Present
Vice President of Honor Society 2008 to Present
References are available upon request.