Columbus, Ohio 43204 614-832-1508 bmbf5a1a@westpost.net SUMMARY OF QUALIFICATIONS ______________________________ *Combines excellent customer service, researching, problem solving, and communication skills to resolve escalated issues. *Interacts very effectively via phone or in-person with contacts, setting people at ease, promoting services, closing sales. *Proficiently teaches/trains individuals or teams; delegates responsibilities to individuals or teams as required. *Utilizes skill in editing and composition of written materials and creation of guidelines, charts, and training material. *Employs extensive comprehension of computer programs such as Microsoft Word, Excel, PowerPoint, and Outlook. EMPLOYMENT______________________________________________ SAFELITE AUTOGLASS; Dublin, Ohio 2010-Present TELEPHONE SALES REPRESENTATIVE *Guides callers in finding the best path and service for resolving damaged glass situations. *Elicits information to identify and price glass parts needing repair or replacement. *Assists customers in submitting insurance claims as needed. *Applies sales techniques to schedules appointments for repairs or replacements to fit customers' needs. EXIT REALTY/SELF EMPLOYED; Columbus, Ohio 2005 - 2010 REALTOR/SHORT SALE SPECIALIST *Marketed via telemarketing, ads, mail, and door-knocking to acquire clients. *Assisted buyers and sellers in exchanges of residential real estate. *Maintained communication via phone, email, and postal contact with clients and mortgage representatives. *Researched multiple internet sites for market awareness geared to providing exceptional service. MEDCO HEALTH SOLUTIONS, Inc; Dublin, Ohio 1998-2005 CLIENT SERVICES SPECIALIST *Resolved escalated issues for key clients. *Trained immediate associates and personnel in other departments for incorporation of changes. *Used researching, organizing, and composition skills to create documents and/or charts that were shared in a variety of areas within the company. *Identified potential obstacles to excellent service and proposed guidelines for improvement. *Proactively promoted teamwork among immediate associates and between departments. S-3 LTD; Columbus, Ohio 1997 - 1997 ADMINISTRATIVE (temporary placement at DFAS) *Trained and coalesced highly diversified individuals into competent researching team. *Identified potentially serious team issues, achieving resolution in conjunction with management. *Coordinated team responsibilities for efficient use of time. EDUCATION________________________________________________ *Real Estate Agent License - 2006 Hondros College, Westerville, Ohio *Bachelor of Science - 1966 Cincinnati Christian University, Cincinnati, Ohio