QUALIFICATIONS

Department of Defense Secret Security Clearance; Accustomed to handling sensitiv

e, confidential records; Exceptional Computer Skilla" Maitra D Program; MS Offic
e a" Word, Works, Excel, Power Point, Publisher; Experienced within a Broad Rang
e of Client Services; Excellent Organization And Planning Skills; Interpersonal
Communication / Problem Solving; Report Preparation; Oversee Front Office Operat
ions; DoD Anti-Terrorism level 1; DoD Informational Assurance Training; Rapport
Leadership Development Training; Typinga" 50 wpm
OBJECTIVE
Highly motivated to obtain a position that will allow me to use my skill set to
develop positive teamwork with internal professionals as well as to network and
maintain positive interactions with external clients while managing a challengin
g work environment.
PROFESSIONAL EXPERIENCE
a RSP Specialist for Headquarters Contractor
5/2007 to Present MPSC/ CA Army National Guard, Sacramento, California
o Maintain and monitor the VULCAN database and perform daily input regarding Sol
dier actions and quality assurance for all RSP sites statewide.
o Coordinate with other internal Departments regarding the tracking and resoluti
on of non standard soldier issues. Monitor Warriors for potential retention issu
es and make every effort to mitigate those issues through communication with RSP
Site, State IADT Manager, MEPS Guidance Counselors and RRNCOas.
o Work as the liaison for all RSP sites throughout the state regarding reports a
nd data distribution. Update and maintain the personnel files for all civilian a
nd military fulltime personnel.
o Prepare complex reports for our leadership and command staff that it pushed ou
t to the organization.
a RSP Shipper QC Specialist
6/2009 to 5/2010 MPSC/ CA Army National Guard, Sacramento, California
o Assisted in establishing SOP for new a new position which is responsible for:
monitoring various databases for trouble tickets and notifications. Assist in ma
intaining 30 Day Soldier Alert Summary.
o Perform 30 day Shipper QC Process, screen shipper packets, and insure packet i
s complete with a pre-ship counseling form and shipper checklist. Pull any missi
ng packet documents utilizing multiple databases. Update and maintain logs of pa
ckets QCad and flagged for discrepancies.
o Responsible for continuous contact with RSP Site personal throughout northern
California to coordinate overall tracking of personnel preparing to ship.
a Department Manager
7/2005 to 2/2007 Old Spaghetti Factory, Rancho Cordova, California
o Directly manages and directs 115 persons at a major restaurant. Overseas all s
etup and teardown during shift.
o Responsible for all aspects of customer service and public relations; train a
nd evaluate new and existing employees; maintain accountability of funds ;create
small marketing programs; perform a variety of food service rolls to include: b
artender, lounge server and hostess.
a Manager Assistant/ Lead Host
1/2002 to 4/2005 Old Spaghetti Factory, Rancho Cordova, California
o Perform and assist in all aspects of Customer Service; train and evaluate empl
oyees; maintain accountability of funds; perform a verity of food service rolls
to include: Bartender, lounge server and hostess.
ACCOMPLISHMENTS
Publications
a Cambridge Most Inspirational Women of 2008
Awards Received
a RSP Contractor of the Year 2008
a ATF/ RSP Extra Effort Award Year 2009
a ATF Certificate of Appreciation- for providing support during the Army Birthda
y Celebration
Volunteer Experience
a Youth Soccer Coach
a Team Parent for Land Park Pacific Little League
EDUCATION
a 8/2010 to Present Colorado Technical University, Denver, Colorado
Currently enrolled in Degree Program for General Education and BS of Criminal Ju
stice
a 6/1999 to 9/2001 Sacramento City College, Sacramento California
Some College Coursework Completed
a 9/1995 to 6/1999 C.K. McClatchy Senior High School, Sacramento, California
Received H.S. Diploma
a Excel Level 1 Certificate
REFERENCES
References available upon request