Kaye McCain

10042 Teal Hollow Drive

Frisco, Texas 75035
214-683-6106
kmc18970@westpost.net
Objective
To find a challenging, yet rewarding career and be a key player in developing st
rong business relationships, retaining customers, and helping the sales staff cl
ose deals by using my experience, education, and great personality.
Qualifications
* Committed to professionalism, excellent service, and meeting the objectives of
the business and customer.
* Knack for uncovering new, potential areas of revenue.
* Skillfully retain customers, despite a fiercely competitive and declining mark
et, based on superior customer
service.
* Ability to quickly understand the needs of the company and departmental direct
ion.
* Strengths include: Strong analytical and problem-solving abilities, outstandin
g communication skills (patient
and receptive), works effectively both independently and as a team member
, thrive on opportunities to take
initiative and assume responsibility, and talent for making ideas, propos
als, and projects successful
while being flexible and handling multiple tasks.
* Described as : Go-getter, self-starter, hard worker, highly motivated, sharp,
attentive to detail, and
dependable.
Technical Skills:
* Microsoft Office: Outlook, Word, Excel, PowerPoint, Visio
* CRM: Sage ACT!, FrontRange GoldMine, Pivotal CRM
* Insurance: neXsure, Advisen
* Programming: HTML, Cobol, Fortran, Basic
* Digital Photography
Experience
06/2007 - Present Customer Service Mgr/After Sales Expeditor
IKEA
Home Furnishings Retailer. Responsible for handling customer issues that result
after the sale. Solve problems, offer resolutions to a large customer base. T
ry to resolve issues within a 48 hour window. Turn what is a negative experienc
e into a positive experience to make customers for life. Develop and maintain r
elationships with larger corporate clients, handle large volume orders. Help ot
her employees with customer issues. Handle large volume business orders, from s
tart to completion. Responsible for customer flow charts, surveying customers a
nd handling weekly visitor reports. Responsible for Normal Manager on Duty resp
onsibilities. Made sure opening routines were handled correctly. Handled sales
training for new employees as well as other training classes for current employe
es.
09/2005 - 01/2007 Business Development Manager
William Rigg Company
Insurance brokerage firm. Set first appointments for brokers in my firm with C-L
evel decision makers of potential clients in many different industries. Generate
d new business by making cold calls, attending meetings, and networking several
different business organizations. Met with brokers and insurance carriers on a r
egular basis to determine which potential clients to network with from a carrier
's perspective. Introduced company to potential clients by sending marketing mat
erials, calling, and visiting. Developed an understanding of potential customers
and their insurance needs.
Result highlights:
* Produced over 75% more leads than the office average in the last two years.
* Leader of new business development; 50% more appointments then other Business
Development peers.
* Created case study documentation for our sales staff to give to potential clie
nts based on other customers
within the same vertical.
* Represented our company at all meetings for the Dallas 100, Greater Dallas Cha
mber of Commerce, and the
Associated General Contractors of America (AGC).
* Designed marketing activity report for the CEO to keep track of wins, retentio
n/renewals, revisits (non-wins),
and win-backs.
03/2002 - 08/2005 Business Development Manager
TeleCorp
B2B reseller of multiple vendor's telecommunications equipment; new and used. No
rtel partner. Responsible for generating leads for sales force by phone and also
by networking business events. Made cold calls and visits to potential clients
to identify additional sellers and buyers in order to build clientele base for t
he sales department. Assisted sales department in presentations and worked a var
iety of trade shows to help promote the company.
Result highlights:
* Leader in retaining customers and developing key relationships.
* First to establish and build large customer base (company previously only had
local customers, small to mid-
size) to include: Kmart, FedEx Kinko's, Verizon, WorldCom, Symantec, gover
nment/military.
* Developed partnerships with customers, not only selling equipment to them, but
helping them sell their own
surplus.
* Cultivate understanding of government/military policies.
* Became the liaison with the government/military accounts, which included: plan
ning and securing company
resources (personnel and equipment to haul merchandise) and then managing
the projects from start to finish
according to the policies.
* Create case study documentation for sales staff to give to potential clients b
ased on other customers within
the same vertical.
Reason for leaving: Company was bought by Telco and moved to Nashville, TN. Coul
d not relocate.
04/2000 - 02/2002 Contract Project Manager
Innovative Solutions
IT/MIS based work. Worked with clients to manage projects. Met with management a
nd engineers to understand the needs of a successful implementation, including c
ode production, bug fixes, testing, staging, and moving into production. Met wit
h different department's management to secure resources (personnel or hardware/s
oftware) in order to make a project successful.
Result highlights:
* 95% success rate in on-time completion and budget planning.
* Developed understanding of the client's business.
* Helped companies understand their own business processes and report on areas o
f improvement, resulting in
thousands of dollars of saved cost.
* Created documentation and flow-charts to ensure the client's future success wi
th new projects and speed up
the business process for presentation and approvals.
* Developed PowerPoint and Project presentations for C-Level management, includi
ng: detail of each
department's involvement and production, key milestones, success tracking.
Reason for leaving: Relocated to DFW area.
07/1999 - 03/2000 Pharmaceutical Sales Representative
Ventiv Health
Worked on a contract with Eli Lilly promoting pharmaceuticals. Called on key phy
sicians to promote their products. Gave targeted sales presentations to select p
hysicians. Implemented regional and corporate sales strategies in order to meet
and exceed territorial goals. Averaged 24-28 calls per 20 hour flex-week schedul
e. Part-time job to establish reentry into workforce.
Reason for leaving:End of contract.
08/1994 - 06/1999
Stay At Home Mother
08/1991 - 07/1994 Pharmaceutical Sales Representative Ab
bott Laboratories
Called on physicians to promote a variety of pharmaceutical products. Involved i
n one of the largest product launches in pharmaceutical history. Attributed to t
he launch of a new indication on an existing product. Developed professional rel
ationships with key nurses and pharmacists to better understand the writing habi
ts of physicians that I was calling on. Gave sales presentations to large groups
of physicians. Organized large speaker programs. Worked as a team with other Ab
bott representatives in my territory to maximize our efforts. Maintained and exc
eeded goals in all major markets.
Education
08/1999Eli Lilly, Indianapolis, IN Certification - Compl
eted product/sales knowledge classes
10/1991Abbott Laboratories, Chicago, IL Certification - Completed prod
uct/sales knowledge classes
08/1989 Texas A&M University, College Station, Texas
Bachelor of Business Administration/Major: Business Ana
lysis/MIS