MIRAJ S.

PATEL
Home 904-434-6359 3127 Kernan Lake Circle. Apt
# 306
mpc1eeba@westpost.net Jacksonville, Florida
32246

CAREER SUMMARY
Staffing and Management Development, Problem Resolution, Organizational Manageme
nt, Customer and Employee Relationship Management Profile
Over five years experience in planning, organization development, sales, and gen
eral and administrative management. Recognized team building, mentoring and lead
ership skills. Experienced in facilitating change in a workforce to support reen
gineering initiatives and meet organizational operating, financial and quality o
bjectives. Ability to write and implement efficient work schedules, policies, pr
ograms and procedures. Demonstrated talent for recruiting, interviewing, hiring,
directing and supervising staff.
PROFESSIONAL EXPERIENCE
Account Manager 2008 to 2010
Citigroup Jacksonville, Florida
* Accustomed to fast-paced, high-pressured positions, demonstrated ability to p
rioritize multiple tasks, meet deadlines, and provide quality service.
* Accepted increasing responsibility demonstrating flexibility and ability to l
earn quickly. Acquired excellent communication and interpersonal skills with the
public and coworkers.
* Gained additional knowledge on acquiring new clients and retaining existing c
lientele while satisfying the client's needs in regards to their credit cards.
* Assisted with computer software upgrades and testing as well as mentoring new
-hire employees thru the training schedule and during employment.
* Received numerous Top Monthly Account Manager awards in a results based work
environment as well as receiving recognition for mentoring employees.
Assistant Manager
2006 to 2008
Station @ North Point Oklahoma City,
Oklahoma
* Monitored security measures and loss prevention and coordinated facility main
tenance and upkeep.
* Supervised and trained employees in daily job responsibilities. Coordinated m
anagement of staff, hiring, training, and employee development.
* Executed project management functions including project planning, budgeting,
business requirements, technical design, systems specifications, and project del
iverables.
* Coordinated problem resolution strategies to improve procedures, systems and
staffing. Trained office staff and provided tools they required to reach expecta
tions and achieve objectives.
* Responsible for profit attainment, financial and operational planning, payrol
l and employee performance.
* Identified new methods for cutting operating costs and product shrinkage whil
e increasing sales 8% over first quarter earnings.
* Utilize all assets and resources available, maximizing employee productivity
and performance to achieve corporate goals and objectives.
* Earned respect with a proven ability to obtain high performance levels from e
mployees while maintaining a pleasant working atmosphere.
* Developed valuable professional rapport with operations managers, marketing o
fficers, and clients and set standards for product development, service delivery
, and customer relations.
Customer Service Representative
2003 to 2005
Blockbuster Video J
acksonville, Florida
* Provided team leadership to accomplish department goals and monitor work flow
.
* Performed all aspects of customer service and satisfaction, including answeri
ng busy multi-line phone system, coordinating special promotions, and providing
detailed information for various products.
* Consistently provided excellent, informed customer service and maintained str
ong reliable work ethic.
* Provided superior customer service and work quality while demonstrating atten
tion to detail, flexibility and innovation in resolving problems resulting in nu
merous top sales awards.
EDUCATION
Bachelor of Business Administration, International Business Management, 2008
University Of Central Oklahoma
ACTIVITIES
* Member of International Student Council, 2005-2006: Volunteered for Internati
onal Basketball games, International Soccer games, and International Graduation.
* Member of U.C.O French Club, 2007: Learned and promoted the French culture.