OLISE ATENAGA

5005 Columbia Road, Apt 403, Columbia, MD 21044. 443-283-3696. oliseatenaga@yaho

o.com
Manager
Adaptable business professional with 8 years work experience in the United Kingd
om as an excellent office, facilities, client liaison and editorial manager with
a proven track record of developing and implementing working procedures, inform
ation systems and quality management auditing.
Exceptionally organized individual committed to excellent service delivery and d
evelopment.
Detail and solution oriented with the ability to thrive in different environment
s while continually learning and developing.
Offer strong computer skills in MS Office Suite, eBIS, FACTS, DILBERT and Sage C
oretime.
Key Skills
Office Management
Facilities Management
Helpdesk Supervision
Moves Management
Oral and Written Communication
Staff Development & Training
Report & Document Preparation
Spreadsheet & Database Creation
Policy & Procedure Manuals
Relationship Building
Records Management
Meeting & Event Planning
Inventory Management
Expense Management
Experience
Inside Job Ltd London, UK
Sept 2008 to Apr 2010
Office Manager/Accounts Facilitator
Accounts Facilitator:
•Managed day-to-day client, contractor and employee liaison.
•Monitored KPI’s and all requests to ensure compliance with client requirements and SOPâ€
•Supervised client moves.
•Managed client billing and invoicing.
•Collated statistics and produced reports.
•Managed inventories for 6 client sites in various locations in the UK.
•Prepared and distributed move schedules to clients and moves team.
•Produced move and welcome packs for Space and Change Mangers.
•Coordinated work load, schedules and allocated requests to 5 Space and Change Manag
ers.
•Developed, implemented and analyzed procedures relating to client requirements on a
n ongoing basis.
Office Manager:
•Developed and implemented office policies and procedures.
•Managed company facilities, vendors, expenses, furniture and equipment ordering.
•Developed and maintained filing, training and information systems.
•Managed HR records, employee holiday and timesheets on Sage Coretime.
•Managed budget, updated and maintained financial records.
•Managed editorial, production and distribution of company newsletter.
•Managed on-site IT and office equipment support.
•Responsible for internal quality management auditing.
Greater London Authority London, UK Sept 2005 to Sept 2008
Facilities Coordinator
•Developed, Implemented and maintained filling procedures and information systems.
•Created daily, weekly reports and made presentations to management personnel on var
ious projects.
•Created archiving procedures, re-organized archive room and maintained archiving re
cords resulting in better space utilization and reduced Health and Safety hazard
s.
•Researched and liaised with vendors.
•Provided training and induction for new and temporary staff on facilities services
and equipments.
•Supervised and coordinated agency staff and contractors.
•Provided administrative support to Facilities managers and Director.
•Coordinated the helpdesk and supplier database, updated records and ensured timely
response to queries and requests.
•Coordinated events, managed space, equipments and furniture bookings.
•Coordinated maintenance, repairs and installations.
•Daily checks to ensure the building was presentable, safe, serviced and maintained.
•Facilities Management Helpdesk system testing and analysis.
•Provided accurate administration for the purchasing process.
•Volunteered as a work place mediator within the organization.

Greater London Authority London, UK

July 2003 to Sept 2005
Team Member – Facilities Management
•Managed access control, issued security passes and verified credentials.
•Managed reception.
•Patrolled and monitored organizations property.
•CCTV surveillance.
•Updated and maintained all relevant documentation and log books.
•Provided post room services.

Norwich Union (Ford Insure) Worthing, UK

Sept 2001 to Sept 2002
Sales Executive
•Dealt with sales enquiries.
•Investigated and resolved complaints concerning customer insurance policies.
•Amended customer policies and advised customers on policy benefits.
•Provided administrative support to Sales managers.
•Cold calling to generate new business.
•Investigated and drafted responses to e-mails, correspondence and complaints, recor
ding details of all enquiries on IT and manual systems for assessment and statis
tical analysis.
•Coordinated the answer phone service ensuring that messages were retrieved, logged
and implemented as appropriate within the relevant timescale.

Educati
on
University of London, UK
2001 to 2002
Certificate in Legal Methods.
Institute of Conflict Management, UK
2006
Certificate in Mediation Skills & Practice.