You are on page 1of 3

11 Milepost Road * Reading, Massachusetts 01867

617-827-5886 *
QUALITY ASSURANCE
Software Quality Assurance Lead * Software Quality Assurance Tester
Proven software quality assurance lead and tester with 12 years of accomplishmen
ts in providing overall quality assurance from initial requirements through impl
ementation. Well versed in QA best practices, with strengths in system/integrati
on, functional, user acceptance, regression and performance testing. Skilled in
test strategy planning, test phase management and execution.
AREAS OF EXPERTISE
Risk Analysis and Mitigation * Test Planning, Analysis & Design * Project Manage
ment
Defect Management * Data Creation * Enterprise Systems Testing * Traceability Ma
trices
Regression & Performance Testing * Emerging Technologies * Build Management
TECHNICAL COMPETENCIES
HP Quality Center * Web Services * SOA Enterprise Architecture * IBM CICS Mainfr
ame
JCL * See Beyond * Tibco * Unix * RTMS * TPS * MetaVance * Data Warehouse
VPN Tools * Crystal Reports * HIPPA Compliance * SQL Server * Oracle * Verizon P
ACE
MS Office (Project, Word, Excel, Outlook, Access, Visio, PowerPoint)
Emdeon 278 Request/Response Transactions * Use Cases * RUMBA Data Reset Tools *
FIX 4.0
Protocol * Reuters Kondor * Checkpoint Firewall * Single Sign-On
PROFESSIONAL EXPERIENCE
BLUE CROSS BLUE SHIELD, Boston, Massachusetts * 2004-2010
Provider of healthcare insurance coverage for hospital and physician services.
Software Quality Assurance Lead
Coordinated with project management team, business areas, vendors and technical
support to create and implement software test plans and procedures. Interfaced
with project manager to identify and implement procedures to reduce project risk
s and ensure successfully tested applications. Provided project team with testin
g and QA resources to assure functionality of all business software requirements
. Authored master test plan establishing the testing objectives for applications
tested in multi-level testing environments. Implemented quality assurance best
practices and metrics management to support established project completion timel
ines.
.
continued . . .
Position Highlights:
* Directed testing on various vendor-controlled systems with IBM, EDS, ESI and
Emdeon.
* Improved project completion times by scheduling and controlling deliverables
for test strategies, test plan activities and release delivery dates.
* Coordinated with project manager to identify project/product risks and to dev
elop risk mitigation and contingency plans.
* Developed procedure and protocol for UAT testers on test approaches, requirem
ents traceability, test plans/case development and defect management/reporting.
AJILON CONSULTING, Burlington, Massachusetts/Nashua, New Hampshire * 2000-2004
Global IT staffing and professional solutions firm offering quality assurance so
lutions and IT staff augmentation.
Software Quality Assurance Tester
Supported and executed test cases, test scripts, timelines, defect tracking, dep
loyment, issue and risk assessments to verify operational effectiveness of softw
are updates/releases. Developed test plans and test case scenarios tracing to in
clude testable requirements and specifications. Analyzed testing needs to write
test, standards, procedures and post-test reports. Directed integration, functio
nal and regression testing procedures.
Position Highlights:
* Reduced system defects by conducting testability analyses to implement best pr
actices for testing software requirements.
* Increased testing consistency by developing and implementing best practices wi
thin the SDLC.
* Improved test phase completion times by implementing risk-based testing approa
ch to validate critical features on priority basis.
* Updated test scripts utilizing Quality Center based on upgrade of J.P. Morgan
Chase's Global funds transfer system.
* Designed, authored and modified detailed test cases for Fidelity Investment's
systems.
* Designed, developed and executed detailed test plan and test cases to implemen
t Verizon's Resource Management software.
* Performed data creation, analysis and data mining to remotely test Verizon's R
esource Management software from its Texas location.
* Designed, drafted and executed detailed test scripts for H&R Block to complete
functional, report and regression testing of weekly builds.
OASIS SYSTEMS, INC., Bedford, Massachusetts * 1999-2000
Delivers IT services and administrative support to Department of Defense and oth
er federal agencies.
Systems Analyst & Tester
Developed Access database to comply with Hanscom Air Force Base requirements. Co
nducted project analyses to develop and establish guidelines for test environmen
ts. Coordinated establishment of required test environments and conversions for
testing. Utilized black box testing when necessary.
continued . . .
Oasis Systems Position Highlights:
* Conducted system analysis to recommend optimization enhancements to existing
SQL data base to assure desired report output and metrics.
* Developed customized reporting with Crystal Reports that employed ODBC connec
tivity to interact with MS SQL Server and Access data sources.
* Improved quality of testing coverage by implementing policy to cross-referenc
e test cases to stated project requirements.
FIRST DATA CORP., Westboro, Massachusetts * 1998-1999
Payment processing company providing electronic commerce and payment solutions.
Business Systems Analyst & Tester
Oversaw development, implementation and compliance of manual test cases with app
roved test plans. Developed, coordinated, and implemented test plans for functio
nal processes.? Interfaced with project managers to determine needs, set priorit
ies and establish project plans.
Project Highlights:
* Directed conversion of Mutual Fund Accounting System to new Client/Server pla
tform within the Client/Server Group.
* Improved efficiency of processing for accounting department revamping data ba
se privileges.
* Used Crystal Reports to develop ad hoc, customized reporting options.
EDUCATION & TRAINING
ISTQB Software Tester Certification
SQE Training
Noble Business Analyst's Crash Course
Certificate in Client/Server Development Certification
Boston University
Software Testing Techniques (Graduate Level)
Brandeis University, Waltham, Massachusetts
Advanced Software Testing
Software Quality Partners
Bachelor of Science in Business Management
Boston University, Boston, Massachusetts

You might also like