Mauricio J.

Arias, MBA
10939 Mirador Drive - Alta Loma, California 91737 - 949-701-2438 - mauricio.j.ar
ias@gmail.com
Accomplished Results Oriented professional with experience in planning, developi
ng, and implementing solutions that facilitate corporate growth. Offers experien
ce in strategic operations planning, innovative lead development, and has a supe
rior understanding of customers needs. Exceptional communicator with a consultat
ive sales style, strong negotiation skills, and a keen ability to assess clients
needs. Experienced in creating and conducting oral and written presentations. O
ffers focused leadership to drive sales and profit in competitive markets. Focus
ed on achieving continuous & improved performance. Reputation for consistently m
eeting the most challenging goals with unequaled success.
- Leadership/Motivation/Teamwork
- Expert Sales Pitching & Closing
- Builds & Maintains Relationships
- Marketing/Business Development
- Territory Growth and Development
- Communication/Customer Relations
- Strategic Business Planning/Analysis
- Account Management/Development
- Consultative Sales Approaches
- Project and Process Management
- Quota and Goal Attainment
- Fluent in English and Spanish
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER / OWNER, Global Arias, California, 06/2010 to Present
- Launched and managed the daily operations of the retail and wholesale import a
nd export business
- Responsible for all aspects of business planning, project management, and impl
ementation, created and maintained budgets, and developed strategic marketing ca
mpaigns which increased brand identity
- Facilitated and conducted innovative and effective training programs which inc
reased productivity
- Managed, motivated, evaluated, and coached employees and terminated underperfo
rming employees
DISTRICT SALES MANAGER, Verizon Wireless / Vodafone, Irvine, California, 10/2004
to 06/2010
- Analyzed, planned, and directed all services and operations and reviewed daily
financial results
- Created, monitored, and maintained budgets and profit and loss statements and
controlled costs
- Developed controls and processes to manage relationships with internal and ext
ernal suppliers
- Managed a large sales operations with 250 direct reports in 10 stores and supe
rvised internal employees
- Screened, interviewed, and hired qualified employment candidates and facilitat
ed training programs
Key Accomplishments and Contributions as the District Sales Manager at V
erizon / Vodafone:
- Increased the territoryâ⠬⠢s customer base by 4% versus the average growth in t
region of -2%
- Successfully improved the average monthly revenue per customer from $3
7.00 to $52.00
 - Consistently ranked the best in class labor, attrition, inventory, and
cost control
- Improved relationships with HR, IT, marketing, and various other suppo
rt departments
- Winner for prestigious awards for being a high performer in 2005, 2006, and 20
08 and recipient of the President Award to Excellence in 2009 for exceptional le
adership and sales skills
AREA SUPERVISOR FOR CALIFORNIA, Peter Piper, Incorporated, California, 07/2002 t
o 10/2004
- Planned and directed the state growth project and coordinated contracts with t
hird party vendors and construction teams and supervised other departments invol
ved, including HR, training, and IT
- Conducted competitive analysis, marketing studies, and real estate research to
open two multimillion dollar locations in strategic cities; successfully increa
sed sales, customer satisfaction, & overall experience
Key Accomplishments and Contributions as the Area Supervisor at Peter Pip
er, Incorporated:
- Improved mystery shop results from 83% to 91% in the first year and to
93% within the 2nd year
- Recipient of the Area Supervisor of the Year awards in 2002 and 2003 a
nd decreased costs

DIRECTOR OF OPERATIONS, California Crisp, Agoura Hills, CA, 02/2000 to 07/2002

- Developed a business plan and followed up on the growth strategies; streamline
d overall operations
- Created the employee manual, consisting of all company guidelines and expectat
ions and developed a product manual with detailed step-by-step instructions; com
municated procedural updates as needed
Key Accomplishments and Contributions as the Director of Operations at C
alifornia Crisp:
- Developed relationships with support departments which led to consiste
nt team improvement
MARKETING, SALES, AND F&B MANAGER, Parque de Diversiones, Inc, Costa Rica, 1995
to 1999
- Established, monitored, and updated a business plan with a goal of improving r
evenue via Tourism
- Developed productive & professional alliances with hotels, travel agencies, &
government departments
Key Accomplishments and Contributions as the Marketing, Sales, and F&B M
anager at PDD:
- Developed marketing strategies which increased revenue by 50-65% year-
over-year
EDUCATION AND TRAINING
MASTER OF BUSINESS ADMINISTRATION DEGREE: BUSINESS AND PROJECT MANAGEMENT
Eldorado College - Escondido, California - Master of Business Administration Deg
ree completed in 1992
BACHELOR OF BUSINESS ADMINISTRATION DEGREE: MAJOR: INTERNATIONAL BUSINESS
Eldorado College - Escondido, California - Bachelor of Business Administration D
egree completed in 1990
Additional Education: NAC University - Retail Management, 1996 - Cornell Univers
ity - Advanced Administration Courses, 1997 - Cornell University - IAAPA Advance
d Administration Program, 1998 - Marketing, Retail, and Merchandising Seminar -
Johnson and Wales University, 1999
Excellent Professional References and Recommendations Available Upon Request