AdminGuide ICC Alcatel 2 0

Nokia Intellisync Call Connect
for Alcatel-Lucent
Administration Guide
Version 2.0
Part Number: N450000443 Rev 002

Published November 2007
COPYRIGHT
©2007 Nokia. All rights reserved.
Rights reserved under the copyright laws of the United States.
RESTRICTED RIGHTS LEGEND

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph
(c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.
Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer software,
the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in the
Commercial Computer Software-Restricted Rights clause at FAR 52.227-19.
IMPORTANT NOTE TO USERS

This software and hardware is provided by Nokia Inc. as is and any express or implied warranties, including, but not
limited to, implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall
Nokia, or its affiliates, subsidiaries or suppliers be liable for any direct, indirect, incidental, special, exemplary, or
consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or
profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort
(including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of
such damage.
Nokia reserves the right to make changes without further notice to any products herein.
TRADEMARKS
Nokia is a registered trademark of Nokia Corporation. Intellisync is a trademark of Nokia. Other products mentioned in
this document are trademarks or registered trademarks of their respective holders.
070101
Nokia Contact Information

Web Site http://www.nokia.com
Telephone 1-888-477-4566 or
1-650-625-2000
Fax 1-650-691-2170
Mail Nokia Inc.
Address 313 Fairchild Drive
Mountain View, California
94043-2215 USA
Regional Contact Information
Americas Nokia Inc. Tel: 1-877-997-9199

313 Fairchild Drive Outside USA and Canada: +1 512-437-7089
Mountain View, CA 94043-2215 email: info.ipnetworking_americas@nokia.com
USA
Europe, Nokia House, Summit Avenue Tel: UK: +44 161 601 8908
Middle East, Southwood, Farnborough Tel: France: +33 170 708 166
and Africa Hampshire GU14 ONG UK email: info.ipnetworking_emea@nokia.com
Asia-Pacific 438B Alexandra Road Tel: +65 6588 3364

#07-00 Alexandra Technopark email: info.ipnetworking_apac@nokia.com
Singapore 119968
2 Nokia Intellisync Call Connect for Alcatel-Lucent Version 2.0 Administration Guide
Nokia Customer Support
Web Site: https://support.nokia.com/
Email: tac.support@nokia.com
Americas Europe
Voice: 1-888-361-5030 or Voice: +44 (0) 125-286-8900

1-613-271-6721
Fax: 1-613-271-8782 Fax: +44 (0) 125-286-5666

Asia-Pacific
Voice: +65-67232999
Fax: +65-67232897
050602
Document History
Document Part Number Publication Date
9252304 Rev 001 December 2006
N450000443 Rev 001 October 2007
N450000443 Rev 002 November 2007
050602
Nokia Intellisync Call Connect for Alcatel-Lucent Version 2.0 Administration Guide 3
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

In This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Conventions This Guide Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Command-Line Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Text Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Alcatel-Lucent Cellular Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Nokia Intellisync Call Connect for Alcatel-Lucent. . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Supported Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Nokia Intellisync Call Connect in Dual-Mode . . . . . . . . . . . . . . . . . . . . . . . 16
Accounting and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2 Configuring WLAN for Dual-Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Conducting Site Surveys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Placing Access Points and Antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Network Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Designing Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Determining the Number of Calls Supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
WLAN Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Implementing User Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Supported Authentication and Encryption Methods . . . . . . . . . . . . . . . . . . . . . . . 22
Implementing Quality of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Virtual LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Considering Traffic Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Supported QoS Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3 Provisioning Nokia Intellisync Call Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Managing Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing Nokia Intellisync Call Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Configuring Nokia Intellisync Call Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Settings to Deliver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Delivering Settings as a Text File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Nokia Configuration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Nokia Intellisync Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using Third-Party Device Management Applications . . . . . . . . . . . . . . . . . . . . . . 53
Using Transatel Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Upgrading Nokia Intellisync Call Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
About This Guide
This guide describes how to use Nokia Intellisync Call Connect to integrate mobile devices in
the Alcatel-Lucent OmniPCX private branch exchange. The information in this guide is intended
for system administrators.
This preface provides the following information:
In This Guide
Conventions This Guide Uses
Related Documentation
In This Guide
This guide contains the following chapters:
Chapter 1, “Introduction” provides an overview of the Nokia Intellisync Call Connect for
Alcatel-Lucent and the Alcatel-Lucent Cellular Extension.
Chapter 2, “Configuring WLAN for Dual-Mode” provides an overview of how to configure
the enterprise wireless local area network (WLAN) for using Nokia Intellisync Call Connect
in dual-mode.
Chapter 3, “Provisioning Nokia Intellisync Call Connect” describes procedures to install,
configure, and activate Nokia Intellisync Call Connect v2.0 for Alcatel-Lucent on mobile
devices.
Conventions This Guide Uses

The following sections describe the conventions this guide uses, including notices, text
conventions, and command-line conventions.
Notices
Caution
Cautions indicate potential equipment damage, equipment malfunction, loss of
performance, loss of data, or interruption of service.
Note
Notes provide information of special interest or recommendations.
Command-Line Conventions
This section defines the elements of commands that are available in Nokia Intellisync Call
Connect. You might encounter one or more of the following elements on a command-line path.
Table 1 Command-Line Conventions

Convention Description
command This required element is usually the product name or other short
word that invokes the product or calls the compiler or preprocessor
script for a compiled Nokia product. It might appear alone or
precede one or more options. You must spell a command exactly
as shown.
Italics Indicates a variable in a command that you must supply. For

example:
delete interface if_name
Supply an interface name in place of the variable. For example:

delete interface nic1
Square brackets [ ] Indicates optional arguments.

https://host_name[:port]
For example:
https://company.com:443
-flag A flag is usually an abbreviation for a function, menu, or option

name, or for a compiler or preprocessor argument. You must enter
a flag exactly as shown, including the preceding hyphen.
( . , ;: * - / ) Punctuation and mathematical notations are literal symbols that

you must enter exactly as shown.
"" Quotation marks are literal symbols that you must enter as shown.
Text Conventions
Table 2 describes the text conventions this guide uses.
Table 2 Text Conventions

Convention Description
monospace font Indicates command syntax, or represents computer or screen

output, for example:
Log error 12453
bold monospace font Indicates text you enter or type, for example:
# configure nat
Key names Keys that you press simultaneously are linked by a plus sign (+):
Press Ctrl: Alt: Del.
Menu commands Menu commands are separated by a greater than sign (>):
Choose File > Open.
The words enter and type Enter indicates you type something and then press the Return or
Enter key.
Do not press the Return or Enter key when an instruction says
type.
Italics • Emphasizes a point or denotes new terms at the place where

they are defined in the text.
• Indicates an external book title reference.
• Indicates a variable in a command:
delete interface if_name
Menu Items
The greater than sign (>), with spaces before and after the sign, separates items in menus.
For example, User Management > Users indicates that you choose Users below User
Management.
For information about how to use Nokia Intellisync Call Connect v2.0 for Alcatel-Lucent, see
the following documents:
Nokia Intellisync Call Connect v2.0 for Alcatel-Lucent Release Notes
Nokia Intellisync Call Connect v2.0 for Alcatel-Lucent Quick Start Guide
Nokia Intellisync Call Connect v2.0 for Alcatel-Lucent User’s Guide
Nokia Intellisync Call Connect v2.0 for Alcatel-Lucent Help
For more information about how to configure Alcatel-Lucent OmniPCX for Nokia Intellisync
Call Connect, see the Alcatel-Lucent AAPP Internetworking Report. You can download the
report from the Alcatel-Lucent application partner Web site at:
http://www.applicationpartner.alcatel-lucent.com
1 Introduction
The workplace is changing and so are its economics. Increasingly, companies are becoming
flexible, allowing employees to work off site. This flexibility comes with a price tag—the cost of
maintaining two different telephone services for every employee. It is now commonplace for
employees to have two work phones—their desk phone and their mobile phone. Even people
who rarely come in to the office still have a desk phone, which they rarely use, in addition to
their mobile phone. The company pays for both types of phones and phone services. The two
phones of course have different numbers, as they operate on different networks. This in itself can
make it difficult to reach someone at work, whose mobile phone status is not visible to telephone
exchange attendants or other users of the private automatic branch exchange (PBX). Numerous
failed attempts to reach business people at one number or the other is also commonplace and
further bogs down telephone service.
Nokia offers a solution—to integrate wireless and fixed voice infrastructure in Nokia Intellisync
Call Connect. Nokia Intellisync Call Connect for Alcatel-Lucent offers the following benefits:
A single phone number for two phones. Now users can have one business number that rings
on both their desk phone and mobile phone.
The ability to use the fixed telephone exchange service on mobile phones. While users are
away from the office, they can make calls on their mobile phone as if they were calling from
their desk phones.
Lower mobile phone costs. By using wireless operators who offer the lowest prices or by
using least-cost routing or fixed tariffs for international calls, companies can lower their
phone bills.
Enterprises can integrate employees’ mobile phones to the corporate voice infrastructure by
using Alcatel-Lucent Cellular Extension on Alcatel-Lucent OmniPCX. Cellular Extension
provides support for PBX features over wireless networks. Nokia Intellisync Call Connect for
Alcatel-Lucent is a Cellular Extension client that you can install on Nokia Eseries phones.
1 Introduction
Figure 1 illustrates the integrated system.

Figure 1 Integrating Fixed and Wireless Voice Infrastructure
Alcatel-Lucent Cellular Extension

Alcatel-Lucent Cellular Extension enables users to remotely access Alcatel-Lucent OmniPCX
services. Users employ Nokia Intellisync Call Connect on their Nokia Eseries phones in the
mobile network to make and receive business calls. An internal cellular client account is
configured on the OmniPCX that makes and receives calls on behalf of Intellisync Call Connect.
To use PBX services, two-stage dialing is used. First, Nokia Intellisync Call Connect sets up a
call to the internal cellular client and then uses dual-tone multifrequency (DTMF) sequences to
issue commands to the internal cellular client. The internal cellular client is fully transparent to
users.
Install Cellular Extension and configure it as instructed in the OmniPCX Enterprise OmniPCX
Integrated Cellular Client guide by Alcatel-Lucent.
Nokia Intellisync Call Connect for Alcatel-Lucent

Nokia Intellisync Call Connect v2.0 for Alcatel-Lucent integrates Nokia Eseries mobile phones
with the fixed corporate telephony infrastructure running Alcatel-Lucent OmniPCX. Nokia
Intellisync Call Connect helps to increase user productivity by extending desk phone features
and one business number to mobile devices. In addition, it simplifies the corporate telephony
architecture and helps to eliminate overlapping telephones, because employees can use their
mobile devices as primary business phones.
Nokia Intellisync Call Connect provides enterprises with opportunities for cost savings,
improved control tools, and productivity gains. For their employees, the main drivers are
increased productivity, as well as easy access to, and use of, corporate PBX services on mobile
devices.
Using desk phones with this solution is optional, and often unnecessary. Nokia Intellisync Call
Connect provides a user interface to manage call routing preferences and access in-call services
from the PBX. Features include private and business mode, do not disturb, hold and resume
calls, call transfer, consultation call, swap, and conference call.
The solution integrates to Alcatel-Lucent OmniPCX using both the cellular network and WLAN
with voice over IP (VoIP) technology.
The solution routes all mobile calls made in business mode via Alcatel-Lucent OmniPCX. The
receiving party sees only the desk phone number, instead of the mobile phone number. Thus, the
mobile phone number can be kept for private use. External callers use the desk phone number to
make calls, and the solution routes the calls to the mobile phone according to user-defined rules.
Cellular call fees can be eliminated when mobile-originated calls in a corporate private WLAN
network are routed via Alcatel-Lucent OmniPCX. The least-cost routing (LCR) features of the
platform can be leveraged also on mobile calls. This can facilitate significant savings on the
international calling costs. Furthermore, the call reversing feature can also help reduce costs
when traveling and roaming in a foreign mobile network.
Key Features
The key features of the solution are described in the following sections:
One Business Number
Mobile Least-Cost Routing
Desk Phone Features on Mobile Devices
Over-the-Air Installation with Device Management
License Management
One Business Number

The one business number feature allows users to publish only one number on their business card;
their desk phone number. The desk phone number is the user’s single business number, whether
they are in the office or mobile. The user is in complete control of whether their mobile phone is
in business mode or private mode. The selection of business mode or private mode allows
business calls to be made from the employee’s desk phone number, while private and personal
calls are made from the mobile phone number. Because the enterprise owns the business number,
when an employee leaves the company, business calls continue to be received at their desk
phone number and can be redirected to the appropriate person within the business.
The one business number feature uses two-stage dialing. Two-stage dialing redirects all
outbound calls from a mobile device to the PBX, which performs all call control features. Two-
stage dialing is fully transparent for the user and does not require any user action.
Business Mode
When users activate business mode on their mobile phone, incoming calls to their desk phone
are automatically routed to their mobile phone. Calls made from a user’s mobile phone display
the caller ID of the user’s desk phone. The user’s mobile number remains hidden from business
callers.
1 Introduction
Business WLAN Mode

When business mode is active and the mobile phone detects the enterprise WLAN, Nokia
Intellisync Call Connect automatically activates business WLAN mode. In business WLAN
mode, VoIP technology and the session initiation protocol (SIP) are used to make business calls
over the corporate IP network. Users can make VoIP calls to computers, other mobile devices,
VoIP devices, and traditional telephones. Users must be within WLAN coverage to make VoIP
calls.
Private Mode
In private mode, the mobile client signals the PBX to handle all business calls to the user’s desk
phone appropriately. For example, by forwarding calls to another person or to the voice mailbox.
Calls made from a user’s mobile phone display the caller ID of the mobile phone. Calls made to
the user’s mobile phone number are not affected by the selection of business mode or private
mode, which makes it possible to separate personal calls from business calls.
Mobile Least-Cost Routing

Cellular call fees can be eliminated when mobile-originated calls in a corporate private WLAN
network are routed via Alcatel-Lucent OmniPCX. The least-cost routing (LCR) features of the
platform can also be leveraged also on mobile calls, which can facilitate significant savings on
the international calling cost. Furthermore, the call reversing feature can help reduce costs when
traveling and roaming in a foreign mobile network. LCR uses the two-stage dialing and callback
features to route international mobile calls over a low-cost fixed voice infrastructure. LCR can
provide remarkable cost savings for enterprises, as they can pay considerably less per minute on
international calls. The LCR feature provides savings when calling from the home network to a
foreign country and when roaming abroad.
Desk Phone Features on Mobile Devices

Two-stage dialing enables the use of multiple call control features on mobile devices. The most
widely used supplementary services are—mute, hold, blind transfer, consultation calls, swap
calls, assisted transfer, call forwarding, call waiting, conference calls, call park, call pickup, call
barring, and callback. Nokia Intellisync Call Connect provides the user interface and cellular
application to manage these services in the device and supports multiple call control signaling by
using DTMF sequences over the cellular network.
Two-stage dialing over a WLAN enables the same features with the same user interface and user
experience as over a cellular network. The call control signaling over the WLAN uses the
session initiation protocol (SIP) INFO protocol which is an Alcatel-Lucent solution that uses
enriched standard SIP with functionality to provide rich PBX feature set support.
Over-the-Air Installation with Device Management

Nokia Intellisync Device Manager is a multi-platform mobile device management solution
designed from the ground up to comprehensively and cost-effectively manage multiple aspects
of your mobile deployment. You can use Intellisync Device Manager to install and configure
Nokia Intellisync Call Connect over-the-air. If Intellisync Device Manager is not in use, you can
use Nokia Configuration Tool v.2.3, third-party device management applications that are
compatible with OMA DM v1.2, or text-file based provisioning.
License Management
Users need valid licenses to use Nokia Intellisync Call Connect on their mobile devices. You can
obtain the following types of licenses for Nokia Intellisync Call Connect:
Cellular mode—use Nokia Intellisync Call Connect in business mode.
Dual-mode—use Nokia Intellisync Call Connect in business mode and business WLAN
mode.
Upgrade—upgrade the user license from cellular mode to dual-mode.
Trial—use Nokia Intellisync Call Connect for a specified time period.
System Requirements
You need the following hardware and software to use Nokia Intellisync Call Connect on Nokia
Eseries phones:
Cellular mode
Alcatel-Lucent OmniPCX Enterprise v6.1 or later
License for Alcatel-Lucent Cellular Extension—includes DISA
Licenses for Nokia Intellisync Call Connect in cellular mode
Dual-mode
Alcatel-Lucent OmniPCX Enterprise v8.0
The number of fictive clients (PARAM MAO 18 or 4 Patients (hospital) - Fictive users)
specifies the maximum number of simultaneous communications on Alcatel-Lucent
OmniPCX.
License for Alcatel-Lucent Cellular Extension—includes DISA
The SP_RemoteExtensionMax number 308 software lock specifies the maximum
number of cellular client pairs that you can declare on Alcatel-Lucent OmniPCX. You
need a licence for each dual-mode user.
License for Alcatel-Lucent OmniPCX Enterprise SIP
The SIP users number 177 software lock specifies the maximum number of SIP users
that you can declare on Alcatel-Lucent OmniPCX. You need a licence for each dual-
mode user.
Licenses for Nokia Intellisync Call Connect in dual-mode
Verified to run on Cisco WLAN architecture
1 Introduction
Supported Devices
Nokia Intellisync Call Connect v2.0 for Alcatel-Lucent is delivered as a Symbian installation
system (SIS) file. You can install it on the following firmware versions of compatible Nokia
Eseries devices:
Cellular mode:
Nokia E50 6.41.3.0 or later
Nokia E51 100.34.20 or later
Action dialog available from the Options menu from v3.0633.09.04 on.
Action dialog available from v3.0633.09.04 on.
Nokia E61i 1.0633.22.05 or later
Action dialog not available.
Dual-mode:
Nokia E51 100.34.20 or later
Nokia E61i 2.0633.65.01 or later
Using Nokia Intellisync Call Connect in Dual-Mode

In addition to cellular mode, you can run Nokia Intellisync Call Connect in dual-mode, where
calls are routed on the enterprise WLAN when the device is within the WLAN coverage area.
However, voice and data traffic set different demands on the WLAN. Voice traffic typically
consists of large amounts of small packets transferred at a low data rate. If packets are delayed or
lost, voice breaks up during calls. Therefore, quality of service (QoS) is more important than
bandwidth when transferring voice over a WLAN.
One of the obvious advantages of dual-mode mobile devices over IP desk phones is that they
allow users to move around during phone calls. However, compared with cellular phone services
where coverage areas are usually nationwide or even global, a WLAN has a much smaller
coverage area. Even within one building, the WLAN coverage area must be extended to
hallways, staircases, elevators, and other parts of the building where laptop computers are
usually not used. Further, coverage between access points must be seamless and handover must
be fast to ensure that calls are not dropped and voice quality remains high during calls.
To transfer voice over WLAN, you must review the existing WLAN architecture. Typically, you
need to extend WLAN coverage to all parts of the building, increase network capacity,
implement QoS, and configure WLAN security features.
For more information, see “Configuring WLAN for Dual-Mode” on page 19.
Accounting and Reporting
Accounting and Reporting

Calls are made to and from Alcatel-Lucent Cellular Extension through Alcatel-Lucent
OmniPCX. Business calls to and from Nokia Intellisync Call Connect actually consist of two
separate calls. One call is made between Intellisync Call Connect and the internal cellular client
in the PBX and the other call is made between the PBX and the calling or called party. Incoming
business calls to the PBX are charged to the caller. The call from the PBX to Intellisync Call
Connect is charged to the internal cellular client.
The mobile network operator charges for calls made from Nokia Intellisync Call Connect to the
PBX over the mobile network. The call from the PBX is charged to the internal cellular client.
Alcatel-Lucent OmniPCX Enterprise Call Server generates records about calls made to and from
Cellular Extension. You can use the Alcatel-Lucent OmniVista 4760 accounting module to view
the records.
1 Introduction
2 Configuring WLAN for Dual-Mode
You can run Nokia Intellisync Call Connect in dual-mode on wireless networks that comply to
the IEEE 802.11g standard. The following sections provide an overview to configuring the
WLAN for Nokia Intellisync Call Connect:
Conducting Site Surveys
Placing Access Points and Antennas
Network Capacity
WLAN Security
Implementing Quality of Service
Using Codecs
Nokia Intellisync Call Connect has been verified to work on 802.11g networks that implement
the Cisco WLAN architecture. Nokia recommends that you do not run voice over IP (VoIP)
applications, such as Nokia Intellisync Call Connect, on 802.11b or on mixed networks. If
802.11b networks become over-subscribed, call quality might be degraded and calls might be
cut. For more detailed information about how to configure Cisco Unified WLAN for voice
traffic, see the Cisco network design guides.
Conducting Site Surveys

To make sure that the WLAN coverage and capacity meet the requirements set for voice traffic,
you must conduct a site survey. There are several site survey tools that you can acquire and run
on a laptop. Access points and mobile devices also contain some basic tools for determining the
availability of a WLAN and displaying information about signal strength and data rate at a
particular location. For example, the Connection manager in Nokia Eseries devices displays
information about available WLAN networks, including the approximate signal strength. The
signal strength should be above 60 percent for adequate voice quality. To view the signal
strength at a particular location, select Menu > Connect. > Conn. Mgr. > Act. Data Conn. >
Options > Details on a Nokia Eseries device.
For reliable results, perform the site survey during active calls that generate packets and refresh
the screens regularly. Multi-path interference and signal distortion can cause the signal strength
to vary by several decibels between sequential packets. Further, management data packets are
typically transmitted at a lower data rate than voice packets.
In addition to scanning the frequency of the network, you should survey the site for interference
to determine where it is likely to degrade call quality. For example, Nokia Eseries devices
support both IEEE 802.15 Bluetooth and IEEE 802.11g. Because both radios share the same
antenna and frequency band, using Bluetooth devices during calls might degrade call quality.
Before deploying dual-mode phones, consider your IP addressing schemes. Determine the
number of IP addresses required for the mobile devices in the WLAN. Follow the guidelines for
layer 2 and layer 3 network design. For example, keep in mind that MAC broadcasts might get
flooded in a layer 2 domain and IP broadcasting and multicasting place a heavy load on layer 3
network domains.
Placing Access Points and Antennas

In a voice network, access points must be placed close together and overlap enough to ensure
seamless roaming. The coverage area of an access point depends on the transmit power and
receiver sensitivity of its radios.
Plan for at least 15 to 20 percent of overlap with a received signal strength indication (RSSI)
value that is greater than -67 dBm throughout the network at a 12 Mbps data rate. Nokia Eseries
devices use the RSSI value to determine when to associate to a new access point.
Place access points and antennas where most of the users are. Implement diversity antenna
support on access points to provide adequate signal quality indoors, where the radio signal
bounces off objects or is absorbed by them at various levels. Diversity support reduces retries
and thereby improves throughput. To avoid multi-path interference, make sure that you do not
place antennas near metal objects.
Network Capacity
One access point can serve from 15 to 25 mobile devices at a 12 Mbps data rate. Maintain a
consistent minimum data rate from access point to access point across the WLAN coverage area.
Mixing data rates can cause devices to stay associated to an access point even though they are
within range of another access point that offers a higher signal level and faster data rate.
Designing Channels
Even though only one access point is required to cover a particular area, it is recommended that
you deploy two access points on non-overlapping channels. Design for a cell radius of -67 dBm
and separate overlapping channel sets by 19 dBm.
Determining the Number of Calls Supported

Channel design determines the number of calls a channel can support. The recommended
number of simultaneous calls is from 10 to 13 in an 802.11g network at the 12 Mbps data rate.
WLAN Security
With a lower data rate, the channel capacity decreases. Nokia Eseries devices do not support call
limiting per access point or assisted roaming logic that would allow devices to switch frequency
when a channel becomes over-subscribed. Because the devices do not process channel capacity
or level 2 roaming, channels can become over-subscribed and call quality can degrade.
To support a larger amount of simultaneous calls in a particular area, create smaller cells. To
reduce cell size, decrease the transmit power of all radios on both access points and mobile
devices. Nokia Eseries devices comply with the IEEE 802.11g standard and operate at the 54
Mbps data rate. However, Nokia devices also comply with the data rates set by the access point.
For example, if the data rate has been set to 12 Mbps, Nokia Eseries devices do not transmit
above that rate.
Note
Supporting slower devices on an access point can reduce the throughput for the faster
devices, because the access point sets a lower data rate to support the slower devices.
WLAN Security
A WLAN is difficult to protect, because the coverage area cannot be confined within walls and
protected with locks and security guards. Attackers can attempt to associate with access points
from neighboring buildings or even cars in parking lots or eavesdrop on private voice traffic that
is transmitted over the air. The wireless equivalent privacy (WEP) protocol was designed as a
solution to these problems. However, WEP has been cracked and replaced by Wi-FI protected
access (WPA) and 802.1x port-based network access control.
Using Encryption
WPA adds data encryption to WEP through the temporal key integrity protocol (TKIP) or
preshared secret key (PSK). TKIP uses a hashing algorithm to scramble the keys and adds an
integrity-checking feature to ensure that the keys have not been tampered with. WPA with TKIP
is called WPA2.
Implementing User Authentication

WPA also implements user authentication, which is generally missing in WEP, through the
extensible authentication protocol (EAP). WEP uses the media access control (MAC) address of
the mobile device to regulate access to a WLAN, whereas EAP can build on a more secure
public-key encryption system that grants access only to authorized WLAN users.
RADIUS Authentication
To prevent unauthorized access, an access point can authenticate mobile devices that attempt to
associate to it. The access point acts as a network access server (NAS) and communicates with a
corporate authentication server that verifies user credentials. The corporate authentication server
can be a remote authentication dial-in user service (RADIUS) server, for example.
Key Management
For calls to continue seamlessly when users move from the range of one access point to another,
a WLAN must be able to associate a mobile device with a new access point within 100ms.
RADIUS authentication can make roaming times unacceptably long. For fast secure layer 2
roaming, you can use 802.1x authentication and encryption methods or Cisco centralized key
management (CCKM).
CCKM can reduce roaming times from 400ms to as low as 20ms. To use CCKM, you must
configure wireless domain services (WDS), either on an access point or on a wireless-aware
router. In addition, mobile devices must support an EAP method, such as the light extensible
authentication protocol (LEAP) to roam from one access point to another without involving the
main RADIUS server.
Cisco Compatible Extensions

Some network vendors have published sets of requirements for voice over WLAN applications
to make them compatible with their networks. For example, the Cisco compatible extensions
(CCX) standard specifies requirements for the supported security and QoS mechanisms, voice
enhancements, and VLAN, performance and management features. Nokia Eseries devices are
compatible with Cisco Compatible Extensions, release 3 (CCX3).
Supported Authentication and Encryption Methods

To help ensure security from mobile devices to the access point, you can use WLAN
authentication and encryption features that the mobile devices support. Nokia Eseries devices
support the following key management types:
WEP 64-bit
WEP 128-bit
802.1x with dynamic WEP
WPA-PSK
WPA2-PSK
WPA-Enterprise
WPA2-Enterprise
CCKM (with TKIP cipher), recommended for fast roaming, supported only with 802.1x
Nokia Eseries devices support the following EAP modules:
EAP-TLS—transport layer security (TLS) provides communication privacy over the
Internet by allowing the client and server applications to communicate in a way that is
designed to prevent eavesdropping, tampering, or message forgery.
EAP-PEAP—protected extensible authentication protocol (PEAP) uses server-side public
key certificates to create an encrypted SSL/TLS tunnel between the client and the
authentication server that protects the exchange of authentication information from casual
inspection.
EAP-LEAP—lightweight extensible authentication protocol (LEAP) is a proprietary
authentication method developed by Cisco Systems. LEAP uses dynamic WEP keys and
mutual authentication between a wireless client and a RADIUS server. LEAP allows clients
to reauthenticate frequently. Upon each successful authentication, the clients acquire a new
WEP key.
EAP-TTLS—tunneled transport layer security (TTLS) is an IETF draft open standard that
uses PKI certificates only on the authentication server and is widely supported across
platforms.
EAP-SIM—subscriber identity module (SIM) is a security module that is inserted into a
piece of mobile equipment for subscriber identification and other security related
information.
EAP-AKA—authentication and key agreement (AKA) authenticates the user and
establishes a new pair of cipher and integrity keys between the serving network visitor
location register (SN/VLR) and the device. During the authentication, the user verifies the
freshness of the authentication vector that is used.
EAP-MS-CHAPv2—Microsoft implementation of the challenge handshake authentication
protocol (MS-CHAP). MS-CHAP is an inner authentication method within the EAP-PEAP
module which facilitates user or device authentication. MS-CHAP is a two-way password
authentication scheme that requires the password not only to start a connection but also
during the connection.
EAP-GTC—generic token card (GTC) is an inner authentication method within the EAP-
PEAP module which facilitates user or device authentication by using token cards, such as
RSA SecurID.
Nokia Eseries devices support the following encryption methods:
WEP 64-bit
WEP 128-bit
TKIP
AES

WLAN is a shared media system where the clients share the total network capacity. Therefore,
quality of service (QoS) is a major concern in a WLAN. The IEEE 802.11e standard defines QoS
for WLAN, but it is inadequately supported in the networking products currently on the market.
Nokia Eseries devices support the Wi-Fi Multimedia (WMM) standard that has been developed
by the Wi-FI Alliance (WFA) to enable manufacturers to implement interoperable products
before 802.11e is ratified.
Virtual LAN
To provide priority treatment for voice packets when they travel across the network, create
separate virtual LANs (VLANs) for voice and data traffic. By separating mobile phones onto a
voice VLAN and assigning voice packets a higher class of service (CoS), you ensure that voice
traffic gets priority treatment over data traffic. This helps to minimize network delay, jitter, and
packet loss.
Considering Traffic Direction

A WLAN does not have dedicated bandwidth, and therefore you must consider traffic direction
when you implement QoS. Traffic is considered either downstream (from the access point to the
mobile device) or upstream (from the mobile device to the access point). The access point
applies QoS policies on downstream traffic and the device applies 802.11e or WMM on
upstream traffic.
Supported QoS Features

The following QoS features are supported in the WLAN and in the IP network:
WLAN QoS
Class of service (CoS)
WMM
Unscheduled automatic power save delivery (U-APSD)
Network QoS—DiffServ setting into IP header (IPv4 TOS) for RTP

CCX3
CCKM fast handoff
AP-controlled roaming
Using Codecs
To transmit analog voice over a digital IP network, analog voice waveforms are converted into
digital format by using compressor/decompressor (codec) systems. A codec is a data
compression algorithm that discards unimportant information to fit as much data into as small a
stream as possible. A codec must be robust enough to withstand a certain degree of data
degradation during transmission. The better the codec can recover from bit errors, the more
natural the voice reproduction is in different conditions.
Using Codecs
The codec to use during Internet calls depends on the network type and mobile device model.
Nokia Eseries devices support the following codecs:
AMR-NB—adaptive multi-rate narrow band (AMR-NB) is the mandatory speech codec for
third generation (3G) networks that provides mobile telephony applications with
compression of toll-quality speech. AMR is a multi-mode codec that supports several
narrow band (NB) speech encoding modes with bit rates of 12.2, 10.2, 7.95, 7.40, 6.70, 5.90,
5.15 and 4.75 kbps.
iLBC—Internet low bit rate codec (iLBC) is used for coding speech signals at 15.2 kbps for
20-ms frames and 13.33 kbps for 30-ms frames. iLBC is suitable for robust voice
communication over IP, and enables graceful speech quality degradation if frames are lost
when IP packets are lost or delayed.
PCMA—Also known as G.711-a. G.711 is a standard used in circuit-switched telephone
networks, such as ISDN. G.711 represents 8-bit compressed pulse code modulation (PCM)
samples for signals of voice frequencies, sampled at the rate of 8000 samples per second,
and requires 64 kpbs bandwidth. G.711-a uses the A law algorithm. The A law algorithm is
used in Europe and other countries, except the USA and Japan, where the µ-law algorithm
(G.711-µ) is used.
PCMU—Also known as G.711-µ. G.711-µ uses the µ-law algorithm, which is used in the
USA and Japan.
G.729—used for coding speech signals at 8 kbps. G.729 filters the telephone bandwidth of
the analog input signal, samples it and converts it to linear pulse code modulation (PCM) for
the input to the encoder.
Annex B of G.729 is a standard for silence compression that contains services for voice
activity detection (VAD), updating background noise parameters for non-speech frames, and
for generating comfort noise.
Comfort noise—Most conversations include silent moments and bandwidth can be saved
by not sending packages of silence over the network. However, it is easy to mistake silence
for a disconnected call. Therefore, mobile devices can generate comfort noise (CN) to make
the call appear normally connected to both parties.
Comfort noise is not an actual codec by itself, but is handled as such. This codec enables the
usage of generic comfort noise real-time transport protocol (RTP) payload format with
iLBC, PCMU and PCMA codecs. The RTP payload format is defined in RFC 3389.
3 Provisioning Nokia Intellisync Call
Connect
The following sections in this chapter describe the procedures to provision Nokia Intellisync
Call Connect v2.0 for Alcatel-Lucent on mobile devices:
Managing Licenses
Installing Nokia Intellisync Call Connect
Configuring Nokia Intellisync Call Connect
Upgrading Nokia Intellisync Call Connect
Managing Licenses
Users need valid licenses to use Nokia Intellisync Call Connect v2.0 on their mobile devices.
You can either acquire perpetual licenses and deliver them to mobile devices or allow users to
acquire trial licenses to evaluate Nokia Intellisync Call Connect for a defined time period. The
first time users start Nokia Intellisync Call Connect, it connects to the license server.
Note
Users need an Internet connection to activate their license and to start using Nokia
Intellisync Call Connect.
You might have to configure the firewall to allow connections to the license server:
Server host name—netshop.openbit.com
Server IP address—89.250.62.105 (at the time of this publication)
Port number—80
If the domain name server (DNS) cannot resolve the license server host name, the connection
fails and you receive an error message.
If the device contains a valid license, users are prompted to accept a connection to the license
server for registering the license.
If the device does not contain a valid license, the license server allows users to either acquire a
trial license or to enter the license code. Each device reserves one end-user license in the license
server.
3 Provisioning Nokia Intellisync Call Connect
After the license is activated on a device, further connections to the license server are needed
only in the following situations:
License manager configuration files expire or users attempt to tamper with them.
Users attempt to tamper with the validity period of a trial or periodic license by
manipulating the date and time settings on the device.
The user upgrades from a trial license to a perpetual license.
When users receive new devices, they must obtain new licenses.
Users can activate several different licenses on the license server. For example, users can first
activate trial licenses, then upgrade them to perpetual single-mode licenses, and finally to
perpetual dual-mode licenses. After users receive new devices or reinstall Nokia Intellisync Call
Connect on their devices, they can use the license manager to update to the most extensive
license that they activated.
To use trial licenses

1. Use a Web browser to register at the Nokia Enterprise Voice Solutions Trial site:
EMEA—https://feedback.nokiaforbusiness.com/viewqualification.aspx?id=15
APAC—https://feedback.nokiaforbusiness.com/viewqualification.aspx?id=16
Americas—https://feedback.nokiaforbusiness.com/viewqualification.aspx?id=17
2. Install and configure Nokia Intellisync Call Connect on mobile devices.
3. Start Nokia Intellisync Call Connect.
4. Select Intellisync > Options > License Upgrade.
5. Select the type of the new license:
Cellular only—you can use Nokia Intellisync Call Connect in business mode and private
mode.
Cellular and Internet—you can use Nokia Intellisync Call Connect also in business
WLAN mode.
6. Select Try for Free.
Nokia Intellisync Call Connect initiates a connection to the license server.
7. Press OK to accept the connection.
8. Select an access point for the connection.
Select either a GPRS or WLAN access point. You cannot use WAP access points for the
connection.
If the WLAN requires proxy authentication, first use a Web browser to log onto the network
with your user name and password.
9. Press OK to accept the license.
To upgrade to a full license after the trial license expires, deliver a new license key to the mobile
device. Nokia Intellisync Call Connect connects to the license server to activate the new license.
Managing Licenses
Note
You can use device management to install and configure Nokia Intellisync Call Connect and
to deliver the license key to mobile devices.
To use perpetual licenses

1. Order licenses for Nokia Intellisync Call Connect and product support from your reseller.
2. After you receive the license files and support confirmation, download the Nokia Intellisync
Call Connect installation package from the Nokia Support site at:
https://support.nokia.com
mode.
WLAN mode.
The Nokia Intellisync Call Connect license manager opens.
7. Select Enter License Code.
8. Enter the license code and select OK.
9. Press OK to accept the connection.
10. Select a GPRS or WLAN access point for the connection.
The license manager can register license codes also by sending a short message to the
license server, if license code registration over GPRS fails due to network problems or
invalid access point. If the registration by short message also fails, the licence manager tries
again over GPRS.
If the SIM card does not subscribe to data connections, you can create a dummy GPRS
access point on the device and select it for the connection to the license server. After the
connection fails, the license manager attempts registration by using a short message.
11. Press OK to accept the license.
Note
You can use device management to install and configure Nokia Intellisync Call Connect and
to deliver the license key to mobile devices.
To upgrade licenses
mode.
WLAN mode.
3. Enter the license code.
To update to the most extensive active license

1. Select Intellisync > Options > License Upgrade > Options > Update.
Installing Nokia Intellisync Call Connect

You install Nokia Intellisync Call Connect on compatible Nokia Eseries devices as you would
other software. For example, you can use Nokia PC Suite. For more information about how to
install software on mobile devices, see the documentation that accompanies the mobile devices.
To use Nokia PC Suite to install Nokia Intellisync Call Connect

1. Use a Web browser to access the Nokia Support site to download Nokia Intellisync Call
Connect to a PC:
Follow the instructions on the Web site.
2. Connect a mobile device to the PC. You can use a USB cable, a Bluetooth, or an Infrared
connection.
3. Send the Nokia Intellisync Call Connect installation package to the mobile device:
ICC_Alcatel_v3_0(version).SIS—Nokia E50, Nokia E60, Nokia E61, Nokia E61i,
Nokia E65, and Nokia E70.
ICC_Alcatel_v3_1(version).SIS—Nokia E51.
4. Open the message that contains the installation package to install Nokia Intellisync Call
Connect on the mobile device. Follow the instructions on the mobile device.
Note
You can also use device management to install Nokia Intellisync Call Connect to mobile
devices.

You have several options to configure Nokia Intellisync Call Connect on compatible Nokia
Eseries devices:
Text-file based configuration
Device management
Transatel Web site (cellular mode only)
You can deliver Nokia Intellisync Call Connect settings to mobile devices in a text file. You can
use the Nokia PC Suite or device management to upload the text file to mobile devices.
However, the text file does not contain all the settings that you must specify to run Nokia
Intellisync Call Connect in business WLAN mode. You can use device management to deliver
the additional settings or specify them manually on mobile devices.
You have several device management options. If you manage a small amount of devices, you can
use the Nokia Configuration Tool v2.3. You must have the devices at hand to manage them. To
manage large amounts of devices over-the-air, use Nokia Intellisync Device Manager. You can
also use third-party device management applications that are compatible with Open Mobile
Alliance device management (OMA DM) standard v1.2.
Device management applications can deliver values to nodes in the OMA device management
tree on mobile devices. This allows you to deliver settings to any application installed on mobile
devices that is compatible with OMA DM. To be able to deliver settings to applications, you
need the device description framework (DDF) document of the application. The contents of the
DDF document might differ according to the device model. You can download the DDF of
Nokia Intellisync Call Connect from the Nokia Support site.
The following sections describe the settings that you must deliver and the tools that you can use
to deliver them:
Settings to Deliver
Delivering Settings as a Text File
Using Nokia Configuration Tool
Using Nokia Intellisync Device Manager
Using Third-Party Device Management Applications
Using Transatel Web Site
Settings to Deliver
To use Nokia Intellisync Call Connect in dual-mode, you must deliver the following settings to
mobile devices:
Phone Number Conversions
Nokia Intellisync Call Connect Features
Business Settings
Business WLAN Mode Settings
Phone Number Conversions

Specify conversions to adapt canonical and national numbers in the phone contacts to the PBX
numbering plan. The Alcatel-Lucent OmniPCX Translator service performs number
conversions. The following characters are ignored in phone numbers: space, parentheses, dash
(-).
If a phone number in phone contacts contains a country code or an area code, Alcatel-Lucent
Cellular Extension checks whether the phone number is defined within the enterprise PBX. If it
is, Cellular Extension might make an internal call to the extension number mapped to the phone
number. If it is not, Cellular Extension replaces the country and area codes with the appropriate
digits to make the external call from Alcatel-Lucent OmniPCX. An outbound prefix is required
to make external calls.
If a number begins with the international prefix (+), Nokia Intellisync Call Connect replaces it
with the appropriate digits to make the international call from OmniPCX. PBX rules for least-
cost routing are observed.

In business mode, users can employ PBX services to handle active business calls. To use PBX
services, Nokia Intellisync Call Connect first sets up a call to the PBX and then uses DTMF
sequences to issue commands to the PBX.
Specify the DTMF sequences that users can employ. Use the Alcatel-Lucent OmniPCX
Enterprise Configuration application to check the features Intellisync Call Connect is configured
to support and the prefix configured for each feature:
To see which classes of service are allocated to mobile devices, select Classes of Service >
Phone Features Classes of Service.
To check the DTMF sequence to turn a feature on or off, select:
Translator > Prefix Plan
Applications > Remote Extension Parameters
In Prefix Plan, you set DTMF sequences for the Nokia Intellisync Call Connect features that are
located in the Nokia Intellisync Call Connect main menu. In Remote Extension Parameters, you
set DTMF sequences for the Nokia Intellisync Call Connect features to handle active business
calls.
For more information about how to use the OmniVista 4760i configuration application, see the
OmniPCX Enterprise OmniPCX Integrated Cellular Client and OmniPCX Enterprise e-Config
(4760i) Application guide by Alcatel-Lucent.
Business Settings
You specify values for business settings when you create users with the Alcatel-Lucent
OmniPCX Enterprise Configuration application. Business settings are user-specific. Nokia
Intellisync Call Connect prompts users to enter the required business settings the first time the
mobile device registers to the PBX and stores the settings for subsequent use. If a user
experiences problems while attempting to specify the settings correctly, you can deliver the
settings to the user’s mobile device as a text file.
For more information about how to use the Alcatel-Lucent OmniPCX Enterprise Configuration
application to create users, see the OmniPCX Enterprise OmniPCX Integrated Cellular Client
guide by Alcatel-Lucent.
Caller Identification
When Nokia Intellisync Call Connect registers to the PBX or sets up a call with the PBX,
Alcatel-Lucent Cellular Extension checks the identity of the caller. The caller is identified either
by mobile number or by user-specific passwords stored in business settings. Nokia Intellisync
Call Connect sends the authentication information to Cellular Extension that checks the users’
credentials and authenticates users to register to the PBX and to make calls. The authentication
settings to specify depend on the authentication mode used for Cellular Extension, as follows:
Mobile number authentication—Cellular Extension checks that the user’s mobile number
is configured in the speed dialing table.
Password authentication, mode 1—Cellular Extension checks the user’s authentication
extension, PIN, and secret code that are configured in the Cellular Extension.
Password authentication, mode 2—Cellular Extension checks the user’s authentication
extension, DISA password, secret code, and trunk group number configured in the Cellular
Extension. Alcatel-Lucent OmniPCX Office supports mode 2.
Specifying Business Settings

To specify business settings, select Users in the Alcatel-Lucent OmniPCX Enterprise
Configuration application. Deliver the values of the following business settings to users if you
use password authentication:
Directory No.—the extension number that you assign to the internal cellular client. Users
enter the number in the Authentication Extension field in business settings in Nokia
Intellisync Call Connect.
PIN No.—a private identifier number (PIN). Users enter the PIN in the DISA Password
field in business settings in Nokia Intellisync Call Connect. However, the voice guide might
ask for a Project Account code.
Secret Code—a personal identification code (password) that is a text string of 4 characters.
Users can change their secret code from their desk extension. If they change the secret code,
they must also change it on their mobile device. Users must also enter the secret code to
change their availability information in the telephone exchange.
Note
Nokia Intellisync Call Connect requires that users enter the secret code, so always
select the Secret Code check box in Users > Edit.
Trunk Group Number—Public network trunk group on which calls between Intellisync
Call Connect and the internal cellular client transit must be DISA. Needed only if you use
mode 2.
To view the trunk group number, select Trunk Groups > Trunk Group in the OmniPCX
Enterprise Configuration application.
In addition, users need the following information:
Extension—extension number within the telephone exchange. The extension number is
used to transfer calls to the desk extension.
Voice Mailbox—the number of their business voice mailbox. You specify it in User details.
Voice Mailbox Password—the PIN code to access the business voice mailbox. The default
PIN code is 0000. Users must change the PIN code the first time they call the voice mailbox.
Business WLAN Mode Settings

In business WLAN mode, Nokia Intellisync Call Connect uses voice over Internet protocol
(VoIP) technology and the session initiation protocol (SIP) to make business calls over an IP
network, such as the Internet. You can make Internet calls to computers, other mobile devices,
VoIP devices, and traditional telephones. You must be within WLAN coverage to make Internet
calls.
To use Nokia Intellisync Call Connect for Alcatel-Lucent in business WLAN mode, you must
deliver the following settings to mobile devices:
WLAN access point
SIP
Internet telephony (VoIP)
For more information about how to configure Alcatel-Lucent OmniPCX for dual-mode, see the
product documention by Alcatel-Lucent.
WLAN Access Point Settings

Nokia Intellisync Call Connect uses a WLAN access point to access the enterprise WLAN and
to operate in business WLAN mode. Specify a descriptive name for the connection and the
WLAN network name (SSID).
You can use WEP, WPA, or 802.1x port-based network access control for network security. WEP
supports two authentication methods:
Open authentication—allows any device network access. To request authentication, a
device sends an authentication management frame that contains the identity of the sending
device to another device or to an access point. The receiving station or access point grants
any request for authentication. If no encryption is enabled on the network, any device that
knows the service set identifier (SSID) of the access point can gain access to the network.
Shared-key authentication—access points send a challenge-text packet to mobile devices
to encrypt with the correct WEP key and return to the access point. Access to the WLAN is
allowed only to mobile devices that have the required keys.
If you enable WEP, mobile devices use the WEP keys to encrypt the data that mobile devices
transmit. Mobile devices discard all received packets that are not encrypted with the WEP keys.
WEP keys are either 64 or 128 bits in length. Specify the WEP key in hexadecimal format.
Nokia Eseries devices support dynamic WEP, where the WEP keys are changed dynamically. To
use dynamic WEP, select 802.1x authentication as the WLAN Security Mode in mobile devices.
This allows you to specify EAP options for dynamic WEP by selecting WPA/WPA2. Enable
EAP-PEAP, configure the CA certificate, and specify other EAP settings.
SIP Settings
SIP profiles are used for creating, modifying, and terminating Internet calls with one or more
participants. SIP requires proxy and registrar network elements to work as a practical service.
SIP proxy servers route communication session requests to the user's current location,
authenticate and authorize users for services, implement provider call-routing policies, and
provide features to users.
SIP provides a registration function that allows users to upload their current locations for use by
proxy servers. A server that handles a register is called a registrar. Often, a registrar for a domain
is co-located with the SIP proxy for that domain. Users receive a public username from the
service provider that specifies the registrar that keeps track of the user’s location. Specify the
public username in the following format:
sip:<external_call_prefix><mobile_number>@proxy_IP_address
For example, 00401112223 if the mobile number is 0401112223. For users in other countries,
also specify the international call prefix and country code. For example, 00012223334. Do not
include the plus (+) sign.
The SIP registration mechanism allows a device to identify itself to a registrar as a device at
which a user with a particular public username is located. Nokia Intellisync Call Connect
automatically turns on the automatic registration mode for the SIP profile when you enter the
corporate WLAN coverage area. Therefore, you must disable always-on registration for the SIP
profile.
Specify the fully-qualified host name or IP address and port number to connect to the registrar
and proxy server and the transport protocols to use for the connections. Optionally, specify the
username, password, and realm to authenticate the user to the registrar and proxy server.
You can specify that the SIP profile uses loose routing, which means that the SIP proxy separates
the destination of the communications session request from the set of proxies that need to be
visited along the way.
Internet Telephony Settings

Internet telephony settings determine how users can use IP connections on mobile devices for
voice conversations. Nokia Intellisync Call Connect uses SIP to provide the call-processing
functions and services of a public switched-telephone network. Specify settings for the SIP
profile to use for Internet calls.
By default, the default Media QoS value in devices is 46 which is optimized for video. You can
use device management to optimize the Media QoS value for voice (56) and to activate the
unscheduled automatic power save delivery (U-APSD) in Nokia Intellisync Call Connect if the
WLAN supports it.
Intelligent Network Support

Some network operators provide an intelligent network (IN) service that routes cellular calls to
the PBX. Nokia Intellisync Call Connect supports intelligent networks. Users can make business
calls and use other Nokia Intellisync Call Connect features, even though the calls are not routed
through the PBX.
When IN support is enabled, Nokia Intellisync Call Connect routes outgoing calls directly to the
cellular network, just as personal calls. The mobile operator can route the call to the IN for
phone number conversions and call setup to Alcatel-Lucent OmniPCX. Alcatel-Lucent
OmniPCX analyzes the call, sets up a call to the internal cellular client, and then uses DTMF
sequences to issue commands to the internal cellular client.
You can allow users to turn off IN support on their mobile devices while they are roaming in
networks that do not have IN support, for example.
Delivering Settings as a Text File

You can download an example configuration file, EsVoiceSettingsData.txt from the Nokia
Support site. You can use any text editor to modify the text file.
specify the following additional settings on mobile devices:
WLAN access point
SIP
You can either use device management to deliver the above settings or specify them manually on
mobile devices.
To deliver settings as a text file

1. Use a Web browser to access the Nokia Support site to download the example configuration
file, EsVoiceSettingsData.txt, to a PC:
Follow the instructions on the Web site.
2. Open EsVoiceSettingsData.txt to edit the settings.
For more information about the settings, see “Summary of Settings” on page 37.
3. Copy EsVoiceSettingsData.txt to the C:\Data folder on mobile devices.
4. Turn the power off and on in the device.
Nokia Intellisync Call Connect retrieves the settings from the file and renames the file
EsVoiceSettingsData.bak. To edit the settings, copy a new version of
EsVoiceSettingsData.txt to the C:\Data folder.
Settings File Format

You can specify settings as integer numbers or text strings. Each line in the text file represents
one setting. Blank lines are ignored and an error causes the reading of the text file to end. We
recommend that you place the PBX ID as the first entry in the settings file. The last line of the
text file must be a blank line.
Comment lines begin with two slashes (//). Nokia Intellisync Call Connect ignores all
information on a comment line. You cannot place comments after settings data on the same line.
To remove a setting from the text file, add a comment at the beginning of the line.
The file contains the following information about each setting:
Data type—defines whether the data is a string or an integer. The value 0 means a string and
1 means an integer.
ID—uniquely identifies the setting.
Value—an integer or a string, depending on the data type. Integers must be specified in
decimal.
Summary of Settings
You can use the text file to deliver settings to mobile devices as described in the following
settings:
General Settings
Business Settings
Business WLAN Settings
The text file might contain additional settings. Do not edit settings that are not described in this
guide, unless Nokia Support asks you to do so.
General Settings
Table 3 summarizes administrative settings.
Note
The values in the example values column are not default values. You must check and edit
them to correctly configure Nokia Intellisync Call Connect on mobile devices.
Table 3 General Settings

Setting Name ID Example Values Description
License key 8 067710825717 Text string. The license key that you receive
from your reseller.
License type 9 0 Integer:

0—cellular mode
1—dual-mode
Private plan size 1000 5 Integer. Number of digits in the PBX

numbering plan.
Dialing prefix 1001 *# Text string. Dialing prefix to force cellular and
business calls.
Country code 1002 33 France Text string. Country code at the location where
1 United States Alcatel-Lucent Cellular Extension is installed.
International prefix 1003 00 Text string. Prefix to make international calls.
National prefix 1004 0 Text string. Prefix to make national calls.
External call prefix 1005 0 Text string. Prefix to make external calls.
Remote extension DISA 1006 +33312345678 Text string. In business mode, Nokia Intellisync
number in business Call Connect makes a cellular call to this
mode number to register to Alcatel-Lucent Cellular
Extension and to issue commands to the PBX.
Use the OmniPCX Enterprise Configuration
application to view the default direct inward
dialing (DID) number to divert calls. Select
Translator > External Numbering Plan >
Default DID Num. Translator.
Escape sequence 1007 ** Text string. Used to issue DTMF sequences

defined in the Applications > Remote
Extension Parameters dialog with the Alcatel-
Lucent OmniPCX Enterprise Configuration
application.
Emergency numbers 1008 18,224,112,911 Text string. List of emergency numbers,

separated with commas (,).

Table 4 summarizes the DTMF sequences to specify. If your Alcatel-Lucent OmniPCX
configuration does not support an optional feature, you can remove the respective setting from
the text file.
Note
Table 4 DTMF Sequences

Setting Name ID Example Value Description
Answer waiting call 1012 **1 Text string. Allows users to answer waiting
calls. Optional.
Make second call 1013 **2 Text string. DTMF sequence to start a second
call, for example to request callback, reverse
calls, or park calls. When Nokia Intellisync Call
Connect sends the DTMF sequence to start a
second call, the PBX puts the active call on
hold and generates a hold tone on the line.
Then the PBX makes the second call.
Optional.
End call 1014 *** Text string. DTMF sequence to end a second
call.
When either the caller or recipient ends an
active call, the GSM signaling link is closed
and no DTMF command is required by the
PBX. However, if the PBX has made a second
call, a release command is required to indicate
which call to end without closing the GSM
signaling link. The PBX disconnects the active
call and activates the held call. Optional.
Swap calls 1015 **1 Text string. DTMF sequence to swap between
an active and a held call. Only one call on the
mobile device is active. Optional.
Transfer 1016 **4 Text string. DTMF sequence to relocate an

active call to another number. Optional.
Start conference 1018 **3 Text string. DTMF sequence to create a three-
party conference call. When Nokia Intellisync
Call Connect sends the DTMF sequence to
start a three-party conference, the PBX orders
the held call to leave held state and to join
active communication with the other two
participants. The PBX supports the conference
bridge. Optional.

End conference 1019 **3 Text string. DTMF sequence to end a three-
party conference call. When one of the
participants leaves the conference, the two
remaining participants can continue the call.
Optional.
Call attendant 1020 **22056 Text string. DTMF sequence to call the
telephone exchange attendant during an
active business call. Optional.
Request callback 1021 5 Text string. DTMF sequence to request

callback when the line is busy. When the line
becomes free, the user’s phone rings and
when the user answers, a call is made to the
requested number. Optional.
Park call 1022 **2402 Text string. DTMF sequence to park a call.
If users do not pick up the parked call before a
timer goes off, external calls are rerouted
either to the attendant or to the number that
parked the call. Optional.
Leave message 1023 8 Text string. DTMF sequence to leave

messages in voice mailboxes. Optional.
Reverse call 1024 **2 Text string. Allows users to reverse the
charges of a mobile call to the PBX. The PBX
puts the other party on hold while it converts
the outgoing call into an incoming call. Once
the call is created, users can employ all PBX
services to handle the call. Optional.
Call attendant function 1025 2056 Text string. DTMF sequence to call the
telephone exchange attendant. Optional.
Pick up parked call 1026 402 Text string. DTMF sequence to pick up a
parked call.
If users do not pick up the parked call before a
timer goes off, external calls are rerouted
either to the attendant or to the number that
parked the call. Optional.

Call voice mail 1027 102 Text string. DTMF sequence to access the
voice mailbox.
To check messages in the voice mailbox,
Nokia Intellisync Call Connect first sets up a
call to the PBX. The PBX generates the dialing
progress tone on the mobile device, and is
ready to receive DTMF commands from
Intellisync Call Connect. The PBX recognizes
the extension number defined in the private
numbering plan to access the voice mailbox
and establishes a call between the mobile
device and the voice mailbox.
Users might have to enter a password to
access the voice mailbox. Users can employ
keyboard commands to handle voice mail. The
PBX relays DTMF commands to voice mail.
Optional.
Forward all calls 1028 51 Text string. DTMF sequence to update call
forwarding settings to forward all calls.
To divert calls to the voice mailbox or to
another phone number, Nokia Intellisync Call
Connect first sets up a call to the PBX. When
the PBX receives the command to divert calls,
it observes the condition for diverting calls and
the destination to divert calls to. Users can
divert all calls or divert calls only when no one
answers or when the line is busy. Users can
divert business calls to their business voice
mailbox or to another phone number. The PBX
diverts calls until Intellisync Call Connect
issues a command to cancel call diverting.
Mandatory.
Forward calls on busy 1029 52 Text string. DTMF sequence to divert calls
when the line is busy. Mandatory.
Forward calls on no 1030 53 Text string. DTMF sequence to divert calls

answer when no one answers. Mandatory.
Forward calls on no 1031 54 Text string. DTMF sequence to divert calls

answer or busy when the line is busy or when no one answers.
Mandatory.
Cancel call forwarding 1032 41 Text string. DTMF sequence to cancel call
diverting. Mandatory.
Change availability to 1033 42 Text string. DTMF sequence to set availability

Available status to Available. Optional.

Change availability to Do 1034 42 Text string. DTMF sequence to set availability

not disturb status to Do Not Disturb. Optional.
Evaluation period start 1048 20071001 Text string. Date when the Nokia Intellisync
date Call Connect evaluation period begins. Use
the following format: YYYYMMDD.
Evaluation period end 1049 20071031 Text string. Date when the Nokia Intellisync
date Call Connect evaluation period ends. Use the
following format: YYYYMMDD.
DISA progress indication 1051 Alcatel OmniPCX Text string that Nokia Intellisync Call Connect
displays to users when calling the direct
inward system access (DISA) number. The
value is stored in Contacts on mobile devices.
IMEI lock 1052 IMEI code Integer. Lock Nokia Intellisync Call Connect if
the international mobile equipment identity
(IMEI) code of the mobile device is not listed
here. You can use this setting to lock Nokia
Intellisync Call Connect on lost or stolen
mobile devices. An error message is displayed
to the user.
Leave this value empty to disable IMEI lock.
Send service request 1071 1 Integer:

0—hides the Send Service Request function
1—displays the Send Service Request
function in the Intellisync menu
Business Settings
Table 5 summarizes user-specific business settings. You can either modify the text file for each
user, or deliver the business settings to users by e-mail, for example. Nokia Intellisync Call
Connect prompts users to enter the required business settings the first time the mobile device
registers to the PBX and stores the settings for subsequent use.
Note
Table 5 Business Settings

Directory number 1036 1243 Text string. Extension number that you assign
to the internal cellular client. Users enter the
number in the Authentication Extension field in
business settings in Nokia Intellisync Call
Connect.
PIN number 1037 Text string. Private identifier number (PIN) that
users enter in the DISA Password field in
business settings in Nokia Intellisync Call
Connect. However, the voice guide might ask
for a Project Account code.
Secret code 1038 Text string. Personal identification code that

consists of 4 numbers. Users can change their
secret code from their desk extension. If they
change the secret code, they must also
change it on their mobile device.
Users must also enter the secret code to
change their availability information in the
telephone exchange.
Trunk group number 1039 Text string. Public network trunk group on
which calls between Intellisync Call Connect
and the internal cellular client transit must be
DISA. Needed only if you use mode 2.
To view the trunk group number, select Trunk
Groups > Trunk Group in the OmniPCX
Enterprise Configuration application.
Extension 1040 Text string. Extension number within the

telephone exchange. The extension number is
used to transfer calls to the desk extension.
Business WLAN Settings

Table 6 summarizes the settings that you must specify to use Nokia Intellisync Call Connect in
business WLAN mode. In addition, you must specify WLAN access point, SIP, and Internet
telephony profiles on mobile devices.
Note
Table 6 Business WLAN Mode Settings

Remote extension DISA 1053 2200 Text string. In business WLAN mode, Nokia
number for business Intellisync Call Connect makes VoIP calls to
WLAN mode this number to register to Alcatel-Lucent
Cellular Extension and to issue commands to
the PBX.
Use the OmniPCX Enterprise Configuration
application to view the remote extension DISA
number in the Remote Extension DISA field in
the prefix plan. Select Translator > Prefix Plan.
Internet telephony (VoIP) 1054 Alcatel ICC Text string. Name of the Internet telephony
profile name profile that Nokia Intellisync Call Connect uses
to make calls in business WLAN mode. The
Internet telephony profile refers to a SIP
profile.
Note
You must specify an Internet telephony profile
with the name that you specify here on mobile
devices.
SIP profile name 1055 Alcatel ICC Text string. Name of the SIP profile that Nokia
Intellisync Call Connect uses to make calls in
business WLAN mode.
Note
You must specify a SIP profile with the name
that you specify here on mobile devices.
WLAN IAP name 1070 Alcatel ICC Text string. Name of the WLAN access point
that Nokia Intellisync Call Connect uses to
make calls in business WLAN mode.
Note
You must specify a WLAN access point with
the name that you specify here on mobile
devices.
Intelligent network 1072 0 Integer:

support setting visible to 0—hides the IN Support field in Business
users Settings that allows users to turn IN support
on and off
1—displays the IN Support field
Table 6 Business WLAN Mode Settings

Intelligent network 1073 0 Integer:

support 0—disables IN support
1—enables IN support
VoIP codec order 2201 AMR PCMU Defines the order to apply codecs. Place
PCMA iLBC G729 codec names on one line separated by
CN spaces. The codecs are applied in order from
left to right. Available codec names are:
• AMR
• PCMU
• PCMA
• iLBC
• G729
• CN
For more information about codecs, see
“Using Codecs” on page 24.
Using Nokia Configuration Tool

Nokia Configuration Tool is a PC application that enables you to manage settings on compatible
Nokia devices. Your PC and the devices must be connected through Nokia PC Suite and a
universal serial bus (USB) cable. Configuration Tool uses SyncML data synchronization (DS)
and device management (DM) protocols, which are defined by Open Mobile Alliance (OMA).
With Configuration Tool, you can configure various settings, such as WLAN, e-mail, and
Internet access points (IAP), on mobile devices. You can also transfer files, contact cards, and
applications, if available. Configuration Tool v2.3 supports settings for Nokia Intellisync Call
Connect, SIP, and Internet telephony.
The configuration is done by sending a configuration profile to a phone. The configuration
profile is a group of settings, and you can create several different profiles for different purposes
and different types of devices. The settings that are defined in a profile are configured to a device
when you transfer the profile to it.
You can download Configuration Tool and instructions for using it, free of charge, from the
following URL:
http://www.businesssoftware.nokia.com/nokia_configuration_tool_downloads.php
To use Nokia Configuration Tool v2.3

1. Connect the mobile device to a PC by using an USB cable.
2. Start Nokia Configuration Tool.
3. Click the Profile tab to create an installation profile for each device type:
a. Click New.
b. Select the device type and click OK.
c. Choose Applications > Add to add the Nokia Intellisync Call Connect installation
package to the profile.
d. Click Save and Close.
Note
You can duplicate the installation profile for other device types. You need one profile for
Nokia S60 v3.0 devices and another for Nokia S60 v3.1 devices (Nokia E51). Nokia
Configuration Tool does not support Nokia E50.
4. Create a configuration profile for each device type:

a. Click New.
b. Select the device type and click OK.
c. Specify the following settings:
Access Points
SIP Settings
Internet Tel. Settings
Alcatel ICC
d. Click Save and Close.
Note
You can duplicate the configuration profile for other device types. Nokia Configuration
Tool does not support Nokia E50.
5. Select the installation profile and click Send to install Nokia Intellisync Call Connect on the
device.
6. Switch the power on the device off and on.
Note
On some devices, you might have to disconnet the USB cable from the device to be
able to turn the device back on.
7. Select the configuration profile and click Send to configure Nokia Intellisync Call Connect
on the device.
For more information about the settings, see the section “Settings to Deliver” on page 32 and the
section “Summary of Settings” on page 37.
Using Nokia Intellisync Device Manager

Nokia Intellisync Device Manager is an application to manage mobile devices over-the-air. You
can manage devices that contain the built-in client application, Device Manager. Device
management covers the whole life cycle of a mobile device:
Taking mobile devices into use for the first time.
Installing and upgrading applications and settings on mobile devices.
Managing security and mobility features of mobile devices.
Wiping the data on mobile devices when the devices reach their end of life.
When a device is taken into use in the enterprise environment, a trust relationship must first be
formed between the user, device, and the enterprise infrastructure. Second, enterprise
applications can be installed and settings and policies can be delivered to mobile devices.
You can use Intellisync Device Manager to install, configure, and activate Nokia Intellisync Call
Connect for Alcatel-Lucent on mobile devices, as described in the following sections:
Managing Users and User Groups
Delivering Device Management Profiles to Mobile Devices
Specifying Settings for Business WLAN Mode
Using Nokia Intellisync Device Manager OMA DM Edition v2.0.4
Using Future Nokia Intellisync Device Manager Versions
Contact your Nokia sales representative to acquire licenses for Intellisync Device Manager.
Managing Users and User Groups

Users must have user accounts in Nokia Intellisync Device Manager for you to manage their
mobile devices. Add users to the Intellisync Device Manager database in the following ways:
Create users.
You can write CLI scripts to create several users as a batch.
Import and synchronize user data from an external user database.
Use authentication domains to add users automatically to the database upon successful
logon.
You can add users to user groups and select the user groups as targets for tasks. The tasks that
you assign to the user group are performed on the users’ mobile devices the next time when the
mobile device connects to Intellisync Device Manager.
You create mobile devices in Intellisync Device Manager and assign the mobile devices to users.
To manage Nokia E51 devices, you must add support for them to device groups. You receive
CLI scripts to add new device groups to support additional device models and firmware versions
from Nokia Support.
To manage users and user groups

1. Start a Web browser and access the Nokia Intellisync Device Manager administrator Web UI
at:
https://server_host_name:port_base
You specify the host name and port base when you install Nokia Intellisync Device
Manager.
2. Choose Device Management > Devices > New to add devices.
3. Choose User Management > Users > New to add users.
Assign the users devices.
4. Choose User Management > User Groups > New to add user groups.
5. Choose User Management > User Groups > Edit > Add and Remove Users to map the users
to user groups.
Delivering Device Management Profiles to Mobile Devices

You use Nokia Intellisync Device Manager to create a device management profile for each
mobile device and to deliver the profiles to mobile devices as short messages. The short
messages contain Open Mobile Alliance (OMA) device management (DM) client provisioning
messages. They are protected by a PIN code and specify the following settings:
Nokia Intellisync Device Manager server host name or IP address and port number
Protocol to use for communication between the client and the server, HTTP or HTTPS
Username and password for the client
Username and password of the server
When the short message arrives in the mobile device, the user must insert the PIN code to open
the message and to save the settings. The mobile device then asks the user to accept a device
management connection to Intellisync Device Manager.
Mobile devices use the device management profiles to establish subsequent device management
connections to Intellisync Device Manager over HTTP or HTTPS. Intellisync Device Manager
determines the tasks to perform for mobile devices and uses OMA DM to perform the tasks.
OMA DM involves all the repetitive management actions, including parameter modifications,
diagnostics, application management, and customizing. OMA DM uses a two-way session
between a device management server and the device being managed, and, to ensure security, a
trusted relationship must be maintained between these two.
To deliver device management profiles to mobile devices

Choose User Management > User Groups > Send DM Profile to deliver device management
profiles to mobile devices.
Specifying Settings for Business WLAN Mode

deliver the following settings on mobile devices:
WLAN access point
SIP
By default, the Internet telephony (VoIP) settings change the default Media QoS value in devices
from 46 (Video) to 56 (Voice). This also activates the unscheduled automatic power save
delivery (U-APSD) in Nokia Intellisync Call Connect if the WLAN supports it.
Note
You must specify the WLAN access point, SIP, and Internet telephony profile names in the
Nokia Intellisync Call Connect settings that you deliver to mobile devices.
To specify WLAN access points

1. Choose Device Management > Tasks > New to create a task to deliver a WLAN access point
to mobile devices.
2. In the Application list, select Internet Access Point.
3. Select Deliver WLAN Settings.
4. Follow the instructions of the create task wizard to complete the creation of the task.
5. Set task priority to 8.
To specify SIP settings

1. Choose Device Management > Tasks > New to create a task to deliver a SIP profile to
mobile devices.
2. In the Application list, select SIP.
3. Select Deliver Settings.
4. In the Service Profile field, select IETF.
5. In the Public Username field, specify the public username in the following format:
sip:<external_call_prefix><phone_number>@proxy_IP_address. For example,
00401112223 if the mobile number is 0401112223. For users in other countries, also specify
the international call prefix and country code. For example, 00012223334. Do not include
the plus (+) sign.
You can use a variable to specify the mobile number of the user as a part of the username:
sip:external_call_prefix${user.mobile}@proxy_IP_address
For example:
sip:0${user.mobile}@123.45.67.89
Specify the mobile number in the User details in the Default Mobile Number field without
the international call prefix and country code. For example, 0401112223.
6. Select the Allow Loose Routing check box.
7. Specify settings for the Proxy and Registrar Server.
8. In the Internet Access Point List, select the WLAN access point that you created.
To specify Internet telephony settings

1. Choose Device Management > Tasks > New to create a task to deliver Internet telephony
settings to mobile devices.
2. In the Application list, select Internet Telephony (VoIP).
3. Select Deliver SIP Settings for Internet Telephony.
4. In the Provider name field, enter Alcatel-Lucent.
5. In the SIP Settings field, click Select to map the SIP profile that you created to the Internet
telephony settings.
Using Nokia Intellisync Device Manager OMA DM Edition v2.0.4

To be able to install Nokia Intellisync Call Connect, you must add the Nokia Intellisync Call
Connect installation package to Nokia Intellisync Device Manager OMA DM Edition v2.0.4 as
content. Then create tasks to install and configure Nokia Intellisync Call Connect on mobile
devices. Select user groups as targets for the tasks.
To install Nokia Intellisync Call Connect

1. Start a Web browser and access the Nokia Intellisync Device Manager OMA DM Edition
v2.0.4 administrator Web UI at:
https://server_host_name:port_base
You specify the host name and port base when you install Nokia Intellisync Device
Manager.
2. Choose Device Management > Content/Files > New to add the Nokia Intellisync Call
Connect installation packages as content. Intellisync Device Manager uses the device model
to determine which package to install on a particular device.
a. In the list, select Other Content and click Next.
b. Enter a name for the content, for example Nokia Intellisync Call Connect v2.0 for
Alcatel-Lucent.
c. Click Create New to add the installation package for S60 v3.0 devices.
d. Click Browse to locate the installation package, ICC_Alcatel_v3_0(version).SIS.

e. In the MIME Type field, select Symbian Installation File, Signed.
f. In Device Groups, select Nokia E50, Nokia E60, Nokia E61, Nokia E61i, Nokia E65, and
Nokia E70.
g. Click Save.
h. Click Create New to add the installation package for S60 v3.1 devices.
i. Click Browse to locate the installation package, ICC_Alcatel_v3_1(version).SIS.
j. In the MIME Type field, select Symbian Installation File, Signed.
k. In Device Groups, select Nokia E51.
l. Click Save twice to create the content entry.
3. Choose Device Management > Tasks > New to create a task to install Nokia Intellisync Call
Connect on mobile devices.
a. In the Application list, select Other Application.
b. Select Install Application.
c. In Application Name, click Select to select the content that you created.
d. Deselect the Use OMA Download and Reconnect After Installation options.
e. Follow the instructions of the create task wizard to complete the creation of the task.
f. Set task priority to 5.
4. Choose Device Management > Devices to complete the installation on mobile devices by
switching the power off and on.
a. Select the devices to reboot.
b. Choose Advanced Actions > Reboot Device > Confirm.
To configure Nokia Intellisync Call Connect

1. Choose Device Management > Tasks > New to create a new task to deliver Nokia Intellisync
Call Connect for Alcatel-Lucent settings to mobile devices.
2. In the Application list, select Other Application.
3. Select Deliver Settings.
4. In the Root Node field, enter ./IntellisyncCallConnect.
5. In the Dynamic Node list, select No Dynamic Node.
6. In the Settings field, specify settings for Nokia Intellisync Call Connect, as determined by
the DDF. See the example below for setting names to specify.
Example Specify the following settings in the Settings field:

GeneralSettings/BusinessVoiceMailNumber="102"
GeneralSettings/LicenseKey="067711825718"
GeneralSettings/LicenseType="1"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_NUMSIZE="4"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_DIALPREF="*#"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_COUNT="358"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_INTER="00"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_NAT="0"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_OUT="0"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_DISA="+3583315207222"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_ESCAPE="**"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_EMERGENCY="18,224"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_IMEI="
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_EVALSTART="20070601"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_EVALEND="20070731"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_DISAPROGRESS="Alcatel Omni-
PCX"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_CUSTOMSVCAVAIL="1"
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_INTELNETWVISIBLE=""
PBX/AlcatelOmniPCX/CS/AdminSettings/ILV_INTELNETWENABLED=""
PBX/AlcatelOmniPCX/CS/FeatureCodes/AnswerWaitingCall="**1"
PBX/AlcatelOmniPCX/CS/FeatureCodes/SecondCall="**2"
PBX/AlcatelOmniPCX/CS/FeatureCodes/HoldRetrieve="**1"
PBX/AlcatelOmniPCX/CS/FeatureCodes/Transfer="402"
PBX/AlcatelOmniPCX/CS/FeatureCodes/StartConference="**3"
PBX/AlcatelOmniPCX/CS/FeatureCodes/EndConference="**3"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CallAttendantInCall="**2601"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CallBackOnBusy="5"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CallPark="**2402"
PBX/AlcatelOmniPCX/CS/FeatureCodes/MessageDeposit="8"
PBX/AlcatelOmniPCX/CS/FeatureCodes/ReverseCall="**2"
PBX/AlcatelOmniPCX/CS/FeatureCodes/EndCSCall="***"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CallAttendantNonCall="601"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CFNoAnswer="53"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CFBusy="52"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CFImmediate="51"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CFNoAnswerBusy="54"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CancelCF="41"
PBX/AlcatelOmniPCX/CS/FeatureCodes/DndEnable="42"
PBX/AlcatelOmniPCX/CS/FeatureCodes/DndDisable="42"
PBX/AlcatelOmniPCX/CS/FeatureCodes/CallPickup="402"
PBX/AlcatelOmniPCX/PS/AdminSettings/ILV_DISA="2200"
PBX/AlcatelOmniPCX/PS/AdminSettings/ILV_VOIPPROFNAME="Alcatel ICC"
PBX/AlcatelOmniPCX/PS/AdminSettings/ILV_SIPPROFNAME="Alcatel ICC"
PBX/AlcatelOmniPCX/PS/AdminSettings/ILV_IAPPROFNAME="Alcatel ICC"
Note
The values of ILV_VOIPPROFNAME, ILV_SIPPROFNAME, and ILV_IAPPROFNAME must
match the names of the Internet telephony, SIP, and WLAN access point profiles that you
deliver to mobile devices.
Using Future Nokia Intellisync Device Manager Versions

Future Nokia Intellisync Device Manager OMA DM Edition versions will contain a plugin for
managing Nokia Intellisync Call Connect. You will be able to create publications that contain
actions to install and configure Nokia Intellisync Call Connect on mobile devices. You must then
select user groups as targets for the publications.
Create a publication that contains the following actions:
Internet Access Point—Deliver WLAN Settings
SIP—Deliver Settings
Internet Telephony (VoIP)—Deliver SIP Settings for Internet Telephony
Intellisync Call Connect for Alcatel-Lucent—Install Application
Intellisync Call Connect for Alcatel-Lucent—Deliver Settings
For more information about how to use Intellisync Device Manager, see the product
documentation that accompanies it.
Using Third-Party Device Management Applications

You can use third-party device management applications that are compatible with the OMA DM
standard v1.2 to deliver settings to Nokia Intellisync Call Connect. You can download the DDF
of Nokia Intellisync Call Connect from the Nokia Support site. You can also use the device
management application to deliver the settings to mobile devices as a text file.
The device management application should also support delivering WLAN, SIP, and VoIP
settings.
Using Transatel Web Site

Transatel is an Alcatel-Lucent application partner for the management, support, and
maintenance of the Cellular Extension client. Registered business partners can access the
Transatel Web site to acquire licenses for the Alcatel-Lucent Cellular Extension client and to
specify and deliver settings to Nokia Intellisync Call Connect. The following sections describe
how to use the Transatel Web site:
Acquiring Licenses
Configuring Devices
Specifying Settings
Transatel charges you based on the number of configuration messages that you send from the
Web site.
Acquiring Licenses
Access the Transatel Web site to acquire licenses for the Alcatel-Lucent Cellular Extension
client. The licenses enable you to send settings to Nokia Intellisync Call Connect as short
messages. In addition, you will need to acquire licenses for Nokia Intellisync Call Connect from
your reseller and to deliver the licenses to mobile devices.
To acquire Transatel licenses

1. Use a Web browser to access the Transatel Web site:
https://ace.transatel.com/
2. Click Register Now to register as a business partner.
3. Enter information about your company and the company contact.
4. Click OK.
You receive five activation credits free of charge. You can order additional activation credits
from Transatel.
Note
Account activation at Transatel takes up to five working days.
To manage Nokia Intellisync Call Connect licenses

1. Order licenses for Nokia Intellisync Call Connect and product support from your reseller.
2. After you receive the licenses and support confirmation, download the Nokia Intellisync
Call Connect installation package from the Nokia Support site at:
Nokia Intellisync Call Connect connects to the license server.
5. Accept the connection.
Configuring Devices
Access the Transatel Web site to specify and deliver settings to Nokia Intellisync Call Connect.
The Transatel service sends the settings to mobile devices as short messages. Nokia Intellisync
Call Connect saves the settings for subsequent use without action on the user’s part.
To configure Nokia Intellisync Call Connect

1. Access the Transatel Alcatel-Lucent Cellular Extension (ACE) Web site to configure Nokia
Intellisync Call Connect on mobile devices:
https://ace.transatel.com/
2. Enter your logon name and password to log on.
3. Click My Configurations to configure Nokia Intellisync Call Connect.
4. In the Manage list, select ICC PDA Client.
5. Click New.
6. Specify settings for Nokia Intellisync Call Connect.
7. Click Send.
8. Enter mobile numbers of the devices to send the settings to. Include the country code, but do
not enter a plus sign (+) before the number.
Click My Campaigns to view a list of devices and the settings sent to them.
Specifying Settings
Table 7 summarizes the settings to specify in the General Settings group on the My
Configurations page. The general settings apply to all Nokia Intellisync Call Connect users.

Setting Name Example Values Description
Country Code 33 France Country code at the location where Alcatel-Lucent Cellular
1 United States Extension is installed.
International Prefix 00 Prefix to make international calls.
National Prefix 0 Prefix to make national calls.
PBX Outbound 0 Prefix to make external calls.
DISA +33312345678 Number that Nokia Intellisync Call Connect calls to register
to Alcatel-Lucent Cellular Extension and to issue commands
to the PBX. The direct inward system access (DISA) service
allows a caller external to the Alcatel-Lucent OmniPCX
Enterprise to use PBX services.
Use the international format:
+country_codeArea_codeNumber
Use the OmniPCX Enterprise Configuration application to
view the DISA number in the Remote Extension DISA field in
the prefix plan. Select Translator > Prefix Plan.
Private Plan Size 5 Number of digits in the PBX numbering plan.

Setting Name Example Values Description
SDA - Not supported by Nokia Intellisync Call Connect.
SDA List - Not supported by Nokia Intellisync Call Connect.
Table 8 summarizes the settings to specify in the DTMF Settings group on the My
Configurations page on the Transatel Web site.
Setting Name Example Value Description
Escape Sequence ** Used to issue DTMF sequences defined in the

Applications > Remote Extension Parameters dialog
with the Alcatel-Lucent OmniPCX Enterprise
Configuration application.
Second Call 2 DTMF sequence to start a second call, for example to

request callback, reverse calls, or park calls. When
Nokia Intellisync Call Connect sends the DTMF
sequence to start a second call, the PBX puts the
active call on hold and generates a hold tone on the
line. Then the PBX makes the second call.
Call Back 5 DTMF sequence to request callback when the line is

busy.
Call Park 305 DTMF sequence to park a call.

If users do not pick up the parked call before a timer
goes off, external calls are rerouted either to the
attendant or to the number that parked the call.
Call Attendant 601 DTMF sequence to call the PBX attendant.
Message Deposit 8 DTMF sequence to leave messages in voice

mailboxes.
Back & Forth 1 DTMF sequence to swap between an active and a

held call. Only one call on the mobile device is active.
End Call * DTMF sequence to end a second call.

When either the caller or recipient ends an active call,
the GSM signaling link is closed and no DTMF
command is required by the PBX. However, if the PBX
has made a second call, a release command is
required to indicate which call to end without closing
the GSM signaling link. The PBX disconnects the
active call and activates the held call.
Transfer 4 DTMF sequence to relocate an active call to another

number.

Conference 3 DTMF sequence to create or end a three-party

conference call. When Nokia Intellisync Call Connect
sends the DTMF sequence to start a three-party
conference, the PBX orders the held call to leave held
state and to join active communication with the other
two participants. The PBX supports the conference
bridge.
When one of the participants leaves the conference,
the two remaining participants can continue the call.
Voicemail Number 51102 DTMF sequence to divert calls to business voice mail.
Voicemail Consultation 102 Extension number to access the voice mailbox.

To check messages in the voice mailbox, Nokia
Intellisync Call Connect first sets up a call to the PBX.
The PBX generates the dialing progress tone on the
mobile device, and is ready to receive DTMF
commands from Intellisync Call Connect. The PBX
recognizes the extension number defined in the
private numbering plan to access the voice mailbox
and establishes a call between the mobile device and
the voice mailbox.
Users might have to enter a password to access the
voice mailbox. Users can employ keyboard
commands to handle voice mail. The PBX relays
DTMF commands to voice mail.
Call Forward Activation 307 DTMF sequence to divert calls.

To divert calls to the voice mailbox or to another
phone number, Nokia Intellisync Call Connect first
sets up a call to the PBX. When the PBX receives the
command to divert calls, it observes the condition for
diverting calls and the destination to divert calls to.
Users can divert all calls or divert calls only when no
one answers or when the line is busy. Users can divert
business calls to their business voice mailbox or to
another phone number. The PBX diverts calls until
Intellisync Call Connect issues a command to cancel
call diverting.
Call Forward Cancelling 308 DTMF sequence to cancel call diverting.
Emergency 18,224 List of emergency numbers, separated with commas

(,).
Call Forward on No 323 DTMF sequence to divert calls when no one answers.
Answer
Call Forward on Busy 322 DTMF sequence to divert calls when the line is busy.

Call Forward on No 324 DTMF sequence to divert calls when the line is busy
Answer or Busy or when no one answers.
Unpark 305 DTMF sequence to pick up a parked call.

If users do not pick up the parked call before a timer
goes off, external calls are rerouted either to the
attendant or to the number that parked the call.
Do Not Disturb - Enable 313 DTMF sequence to set availability status to Do Not
Disturb.
Do Not Disturb - Disable 313 DTMF sequence to set availability status to Available.
Join Group Call - Not supported by Nokia Intellisync Call Connect.
Leave Group Call - Not supported by Nokia Intellisync Call Connect.
Answer Call Waiting On/Off Allows users to answer waiting calls.
Reverse Call On/Off Allows users to reverse the charges of a mobile call to
the PBX. The PBX puts the other party on hold while it
converts the outgoing call into an incoming call. Once
the call is created, users can employ all PBX services
to handle the call.
DISA Progress Indication Alcatel OmniPCX String that Nokia Intellisync Call Connect displays to
users when calling the direct inward system access
(DISA) number. The value is stored in Contacts on
mobile devices.
Application Password - Not supported by Nokia Intellisync Call Connect.
IMEI Lock 004200701621792 Lock Nokia Intellisync Call Connect if the international
mobile equipment identity (IMEI) code of the mobile
device is not listed here. You can use this setting to
lock Nokia Intellisync Call Connect on lost or stolen
mobile devices. An error message is displayed to the
user.
Leave this value empty to disable IMEI lock.
Open Date Lock 20060930 Date when the Nokia Intellisync Call Connect license
begins. Use the following format: YYYYMMDD.
Close Date Lock 20070930 Date when the Nokia Intellisync Call Connect license
expires. Use the following format: YYYYMMDD.

When you upgrade Nokia Intellisync Call Connect software, you usually do not have to update
the settings. To avoid having to resend the settings, install the new client version over the older
version, without first removing the older version.
To upgrade Nokia Intellisync Call Connect

1. Copy the Nokia Intellisync Call Connect installation package (SIS) to the mobile device and
open it in File Manager.
You can also use PC Suite to begin installation.
2. When the installation program asks whether to replace the old version, select OK.
3. When the installation program asks you to close open applications, select OK.
4. After the installation completes, switch the mobile device on and off.
Nokia Intellisync Call Connect starts with the old configuration settings and you need not send
the settings again.
Note
You can also use device management to update Nokia Intellisync Call Connect on mobile
devices remotely.

AdminGuide ICC Alcatel 2 0

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

AdminGuide ICC Alcatel 2 0

Uploaded by

Copyright:

Available Formats

Nokia Intellisync Call Connect

Part Number: N450000443 Rev 002

RESTRICTED RIGHTS LEGEND

IMPORTANT NOTE TO USERS

Nokia Contact Information

Regional Contact Information

Americas Nokia Inc. Tel: 1-877-997-9199

Asia-Pacific 438B Alexandra Road Tel: +65 6588 3364

Web Site: https://support.nokia.com/

Voice: 1-888-361-5030 or Voice: +44 (0) 125-286-8900

Fax: 1-613-271-8782 Fax: +44 (0) 125-286-5666

Document Part Number Publication Date

9252304 Rev 001 December 2006

N450000443 Rev 001 October 2007

N450000443 Rev 002 November 2007

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Configuring WLAN for Dual-Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Conventions This Guide Uses

Table 1 Command-Line Conventions

Italics Indicates a variable in a command that you must supply. For

Supply an interface name in place of the variable. For example:

Square brackets [ ] Indicates optional arguments.

-flag A flag is usually an abbreviation for a function, menu, or option

( . , ;: * - / ) Punctuation and mathematical notations are literal symbols that

Table 2 Text Conventions

monospace font Indicates command syntax, or represents computer or screen

Italics • Emphasizes a point or denotes new terms at the place where

Figure 1 illustrates the integrated system.

Alcatel-Lucent Cellular Extension

Nokia Intellisync Call Connect for Alcatel-Lucent

One Business Number

Business WLAN Mode

Mobile Least-Cost Routing

Desk Phone Features on Mobile Devices

Over-the-Air Installation with Device Management

 License for Alcatel-Lucent Cellular Extension—includes DISA

 Licenses for Nokia Intellisync Call Connect in cellular mode

 Nokia E60 2.0618.06.05 or later

 Nokia E61i 2.0633.65.01 or later

 Nokia E65 2.0633.65.01 or later

Using Nokia Intellisync Call Connect in Dual-Mode

Accounting and Reporting

Conducting Site Surveys

Placing Access Points and Antennas

Determining the Number of Calls Supported

Implementing User Authentication

Cisco Compatible Extensions

Supported Authentication and Encryption Methods

Implementing Quality of Service

Considering Traffic Direction

Supported QoS Features

 Unscheduled automatic power save delivery (U-APSD)

 Network QoS—DiffServ setting into IP header (IPv4 TOS) for RTP

To use trial licenses

To use perpetual licenses

To update to the most extensive active license

Installing Nokia Intellisync Call Connect

To use Nokia PC Suite to install Nokia Intellisync Call Connect

Configuring Nokia Intellisync Call Connect

Phone Number Conversions

Nokia Intellisync Call Connect Features

 Applications > Remote Extension Parameters

License for Alcatel-Lucent Cellular Extension—includes DISA

Licenses for Nokia Intellisync Call Connect in cellular mode

Nokia E60 2.0618.06.05 or later

Nokia E61i 2.0633.65.01 or later

Nokia E65 2.0633.65.01 or later

Unscheduled automatic power save delivery (U-APSD)

Network QoS—DiffServ setting into IP header (IPv4 TOS) for RTP

Applications > Remote Extension Parameters